Service desk analyst Work, Jobs in Ilford, Gtl (with Salaries)

Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Rainham
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
1h
Service Desk Analyst
London Business School —London
- Software troubleshooting
- Customer service
- Analysis skills
- Annual leave
- Gym membership
Quick apply
12d
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
Service Desk Analyst
JamesFisher —London
- Customer service
- IT
- Communication skills
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
11d
1st Line support Analyst
APCOA PARKING (UK) LTD —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Senior Service Desk Analyst
Epping Forest District Council —Epping
- £33,342 - £35,841 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
7d
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
11d
Service Desk Analyst (1st Line Support)
Utilize —Basildon
Quick apply
13d
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Service Desk Analyst: On Client Site in Watford
Codestone —London
- English
- Windows
- Microsoft Office
IT Service Desk Analyst
Watson Farley & Williams —London
- Customer service
- IT
- Communication skills
IT Service Support Analyst
The National Archives —Kew
- £29,258 a year
- Full-time
- Windows
- Presentation skills
- Continuous improvement
- Annual leave
12d
End User Services Analyst
The Law Society —Chancery Lane Station
- £28,090 - £31,000 a year
- In-person
- Communication skills
4d
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
IT Service Desk Analyst
Legends Global (Europe) —London
- Microsoft Outlook
- Customer service
- Computer networking
Quick apply
Cyber Security Analyst
WGSN —London
- Hybrid work
- AWS
- IT
- In-person
- Employee assistance programme
Quick apply
13d
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Customer service
- Travel
- APIs
Quick apply
6d

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service desk analyst jobs near ilford, gtl

Apprentice IT Service Desk Analyst 1st Line

Restore PLC -
Rainham

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Job details

Apprenticeship
£25,000 a year
1 hour ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Incident management
BMC Remedy
Customer service
Microsoft Office
Computer networking
SharePoint
ServiceNow
IT
Communication skills
Active Directory

Full job description

About The Role

Role: Apprentice IT Service Desk Analyst 1st Line

Location: Swinton - Manchester (M27 8JU)

Contract Type: Apprenticeship

Hours: 9am - 5pm

Salary: £25,000 per annum

Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment, we’d love to hear from you!

We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you.

As an IT Service Desk Analyst, you will be the main contact for all IT-related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems, and log all customer interactions. You’ll also escalate issues when necessary to make sure everything runs smoothly.

Responsibilities:

Act as the first point of contact for all IT-related queries and issues.
Log and manage IT tickets, keeping customers informed.
Provide IT support for Microsoft-based environments, Office 365, and mobile devices.
Help set up and troubleshoot workstations and network issues.
Manage user accounts and mailboxes in Office 365 and Active Directory.
Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams.
Maintain the asset database and manage SharePoint for staff and customers.
Escalate unresolved issues to the appropriate team

Essential Critera:

Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed.
Experience of using IT Service Management tools such as ServiceNow, Remedy, ServiceDesk Plus etc.
Experience of using Office 365 within a support environment.
Strong knowledge of Active Directory and Exchange.
Experience with troubleshooting network issues like Wi-Fi disruptions.
Able to follow procedures and create clear, helpful documentation.
Excellent customer service and communication skills.

What We Can Offer You:

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme

About Us

Restore Commitment to Disability Confidence

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

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service desk analyst jobs in ilford, gtl

Apprentice IT Service Desk Analyst 1st Line