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Location: Based at our Ilkeston branch - Kensington Business Park, The Cottage, Unit 10, Ilkeston DE7 5NY
- Contract: Full-time, permanent role
- Salary: £28,700 - £30,250 depending on experience
About us
Avanti Homecare, established in 2018, is a multi-award-winning, family-run domiciliary care company committed to providing exceptional at-home care services in Derbyshire and Nottinghamshire. With offices in Ilkeston, Ripley, and Long Eaton, we have been supporting our local communities for over six years. Our team is the heart of our success, and we are committed to fostering an environment where employees feel valued, supported, and empowered.
Job summary
At Avanti Homecare, we are on an exciting journey of growth. As the Care Coordinator, you will oversee all aspects of office administration across our carers, clients, and internal systems. You will support and report to the Registered Manager to ensure the office runs smoothly and ensure that efficient, person-centred weekly rotas are produced and managed. In addition, you will be responsible for the on-call phone (one week in every four - including weekends) for out of hours contact (until 10:30pm) and ensuring calls are covered as part of the management team. Our office hours are Monday - Friday 8:30am-4pm.
Please note: We are unable to offer sponsorship for this role.
The Care Coordinator will be responsible for:
Care Coordination & Scheduling
- Creating and managing person-centred (for our clients and team) rotas on a weekly basis
- Managing client runs and making changes and improvements when needed to ensure rota efficiency for both our team and clients
- Solve rota issues as they arise, ensuring continuity of care
- Management of staff holidays and sickness inputting into E-days
- On-call responsibility on a rotational basis (one week every four) to handle out-of-hours (until 10:30pm) contact and ensure full call coverage as part of the management team
- Liaise with professionals (e.g., Social Workers, GPs, District Nurses) and client families.
Office Administration
- Maintain all aspects of the office administration across the carers, clients and all digital systems
- First responder to office calls
- Completing monthly carer visit note reviews
- Inputting and updating staff data/records and availability into company systems
- Responding promptly to office alerts, ensuring timely escalation if needed
Quality and Compliance
- Manage invoicing notes and Purchase Orders in partnership with the Senior Care Coordinator and local authorities
- Arranging care team introductions to our clients when required
- Prepare and submit brokerage forms in collaboration with the Deputy and Registered Manager
- Work in line with company policies and procedures to ensure safety of our clients.
Supporting Clients
- Covering care calls in office hours if needed
- Supporting with all stages of onboarding of new packages including client assessments
- Ensure a compassionate and professional telephone manner when talking with clients
- Recognising client problems and working with your colleagues to find solutions in the best interest of the client
- Work in line with company policies and procedures to ensure the safety of our clients.
Team support and wellbeing
- Provide guidance and support to the care team, addressing any concerns or challenges
- Offer a supportive and caring presence and help maintain morale and uphold Avanti’s values within the team
- Lead by example in adhering to all company policies and procedures.
As our Care Coordinator, you will be:
- A good listener
- Proactive
- Supportive, caring and empathetic
- Honest, kind, and capable of setting professional boundaries
- Responsive
- Open to learning and driving your own development
- Able to manage your time effectively
- Organised and capable of managing multiple responsibilities
- Committed to your work
- Aspiring to progress in the sector
- Professional
- Flexible - this sector is unpredictable!
Essential experience required:
- A minimum of 2 years supporting and caring for people
- A minimum of 1 year of experience in an office environment that involves producing and managing rotas on digital systems
- Willingness to support Senior Care Coordinator post during periods of SCC absence
- Strong IT literacy in digital care planning systems
- Strong experience in Microsoft Office or Google based software (or similar), email writing and managing an online diary
- A Level 3 Diploma in Health and Social Care or working towards completion
- A full UK driving licence and own vehicle. Able to travel to clients’ homes as needed (travel can be expensed)
- To live within reasonable distance of the branch.
What we offer
- Competitive salary package depending on skills, experience and qualifications
- Annual pay reviews to keep salaries in line with inflation
- Pension contributions
- Blue Light Card - eligible to apply for the Blue Light Card and get access to discounts and rewards
- Commitment to training and personal growth
- A supportive, family-run environment dedicated to the wellbeing of both clients and staff
- The chance to be part of a growing team focused on delivering outstanding homecare.
Application requirements
Click apply and send your CV and a cover letter telling us why your knowledge, skills and experience suit this role. Please outline the experience you have using digital rota systems. Please note: We love AI (we use it too!) - but your cover letter is your chance to tell us about you. Please write it in your own voice so we can get to know the real person behind the application.
Founded in 2018, we are multi-award winning family run business based in Derbyshire. We have a branch located in Ilkeston and Long Eaton and Ripley. Our care team are very much at the heart of our business and we want to make sure you are supported, valued and listened to so that you are the best version of yourself and able to provide exceptional care to our clients.
