It operations support analyst Work, Jobs in Ilkeston, Dby (with Salaries)

Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- Sales
- ERP systems
- SQL
- Free parking
- Employee assistance programme
Quick apply
GRC Analyst – Digital & IT
Rolls-Royce —Derby
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Employee discount
2d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
IS Data and Reporting Analyst
Trelleborg Medical Solutions —Leicester
- Sales
- Data analysis skills
- SQL
3rd Line Infrastructure Engineer
Computacenter —Nottingham
- Overtime
- Azure
- Windows
- Communication skills
CX Performance Analyst
Boots —Nottingham
- Weekend availability
- Customer service
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
IS Business Analyst - Manufacturing
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- PMP
13d
IT Security Analyst
Cooper Parry —Derby
- Full-time
- Azure
- English
Data Analyst – Warehouse Planning
Boots —Nottingham
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
6h
Senior Business Analyst
Riviera Travel —Burton-On-Trent
- £65,000 a year
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
Quick apply
Inventory Analyst and Planning Coordinator
Inspired Gaming Group —Ashby-De-La-Zouch
- Full-time
- Administrative experience
- Organisational skills
- Warehouse experience
- Annual leave
Operations Finance Analyst
Wabtec —Burton-On-Trent
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
IT Analyst II - Manufacturing Applications
Caterpillar —Desford
- £41,593 - £50,000 a year
- Full-time
- Oracle
- SQL
- Analysis skills
- Annual leave
5h
Lead Business Analyst
Riviera Travel —Burton-On-Trent
- £580 - £600 a day
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Agile
Quick apply
12d
Senior SDET / Quality Engineering Specialist
London Stock Exchange Group —Nottingham
- Full-time
- Java
- AWS
- APIs
Payroll Analyst
MHR INTERNATIONAL UK LIMITED —Ruddington
- Human resources
- Communication skills
- Employee discount
- Referral programme
England Women U19 Performance Analyst
English Cricket Board —Loughborough
- Hybrid work
- IT
- Communication skills
- Employee assistance programme
- Life insurance
10d
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills

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Desktop Support Analyst - Derby

Brightwell -
Derby

Apply Now

Job details

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance

Qualifications

Desktop support
Azure
Customer service
Windows
Analysis skills
IT support
Computer networking
SharePoint
ServiceNow
IT
Communication skills

Full job description

Location: Derby

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required.

What you’ll do:

Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.
Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.
Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.
Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.
Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.
Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.
Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.
Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.
Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.
Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.
Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.
Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.
Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.
Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.
Other duties, as required.

This role would suit someone with:

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications
Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications
Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)
Ability to learn and adapt to new and changing technologies
Strong customer service and user-facing communication skills
Effective verbal and written communication skills, with the ability to engage stakeholders at all levels
Strong diagnostic and analytical skills
Experience of incident triage and working with competing priorities in a high-volume support environment
Ability to work effectively under pressure
Relevant IT support experience and/or formal IT qualifications
Understanding and confident use of technical terminology
Strong interpersonal and stakeholder management skills
Experience of working with third-party suppliers and support teams
Ability to manage workload and prioritise tasks appropriately within a dynamic environment
Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now

Refine Your Search

it operations support analyst jobs in ilkeston, dby

Desktop Support Analyst - Derby

Senior ERP Support Analyst

GRC Analyst – Digital & IT

Desktop Support Analyst

IS Data and Reporting Analyst

3rd Line Infrastructure Engineer

CX Performance Analyst

IS Business Analyst - Manufacturing

IT Security Analyst

Data Analyst – Warehouse Planning

Senior Business Analyst

Inventory Analyst and Planning Coordinator

Operations Finance Analyst

Service Desk Team Manager

IT Analyst II - Manufacturing Applications

Lead Business Analyst

Senior SDET / Quality Engineering Specialist

Payroll Analyst

England Women U19 Performance Analyst

Customer Service Analyst - 12 Months FTC

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