Performance analyst Work, Jobs in Ilkeston, Dby (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
10d
Information Analyst
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
- Annual leave
- Employee assistance programme
4d
Women’s Pro Game Academy Performance Analyst Undergraduate Placement Student
Nottingham Forest Football Club —Nottingham
- Full-time
- Microsoft Excel
- Organisational skills
4d
DIGITAL BUSINESS ANALYST
SOOLAR CONCEPTS LIMITED —Derby
- £35,500 a year
- Full-time
- Microsoft Excel
- Sales
- Data analysis skills
Quick apply
First Team Data Analyst
Nottingham Forest Football Club —Nottingham
- Full-time
- SQL
- Analysis skills
- Python
- Free parking
- Employee assistance programme
13d
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Data Analyst
Flint Bishop —Derby
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Free parking
- Employee discount
Quick apply
Procurement Analyst
Nottingham University Hospitals NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time
11d
Logistics Continuous Improvement Analyst
XPO Logistics —Gotham
- £35,000 a year
- Microsoft Excel
- SQL
- Analysis skills
- Employee discount
Quick apply
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
6d
Performance Analysis Lead
Loughborough University —Loughborough
- £35,608 a year
- Call to connect
- Hybrid work
- University
12d
Sustainability Analyst
Mortgage Advice Bureau —Derby
- Up to £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
10d
Test Analyst
NEXT —Leicester
- From £34,214 a year
- Full-time
- Azure
- SQL
- APIs
- Free parking
- Employee discount
5d
Data and Performance Analyst-HMP Dovegate
Serco Plc —Uttoxeter
- £26,294 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee assistance programme
- Flexible schedule
12d
Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
eCommerce Data Analyst
NEXT —Leicester
- £42,000 - £52,000 a year
- Full-time
- Sales
- Business
- Free parking
- Employee discount
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills
Commercial Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
- SQL
- Maths
- Marketing

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First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

10 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

performance analyst jobs in ilkeston, dby

First Line Analyst 3

Information Analyst

Women’s Pro Game Academy Performance Analyst Undergraduate Placement Student

DIGITAL BUSINESS ANALYST

First Team Data Analyst

IT Systems Analyst

Data Analyst

Procurement Analyst

Logistics Continuous Improvement Analyst

Senior Pricing & Costing Analyst

Second Line Analyst

Data Analyst

Performance Analysis Lead

Sustainability Analyst

Test Analyst

Data and Performance Analyst-HMP Dovegate

Customer Service Analyst

eCommerce Data Analyst

Customer Service Analyst - 12 Months FTC

Commercial Analyst

I want to receive the latest job alerts for performance analyst in ilkeston, dby

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