Job description
Retail Manager, Ilkley Bath House store
Permanent, full time, 37.5 hours over 5 days per week working Tuesday – Saturday.
£15.18 per hour /£29,601 yearly salary plus generous holiday allowance, free uniform*, £125 Bath House birthday products gift*, 35% staff discount* and opt into company EAP for monthly offers and wellbeing support*.
* after successful completion of trial period.
A consultative retail role in a sustainability-focused business with beautiful products in a beautiful location; what more could you ask for in your next retail role? Let us tell you more.
We’re Bath House; makers of artisan fragrances and natural skincare. We work closely with our suppliers and partners to create high quality products from fresh, natural ingredients with a strong emphasis on preserving the environment for the future.
One of seven stores, our beautiful Ilkley shop requires a Retail Manager to provide a professional, knowledgeable and informative service to our clients.
In particular, you will:
- be responsible for overseeing the daily operations of the store, ensuring a premium customer experience, and driving sales growth. The ideal candidate will have a deep passion for natural and sustainable products, exceptional leadership skills, and a proven track record in retail management.
- be successfully managing and developing a team of dedicated sales associates, setting clear performance expectations and provide ongoing feedback and coaching.
- lead the team in maintaining high standards of store and merchandise layout, in keeping with our brand standards, ensuring visually appealing and well-organised displays that promote products and drive sales.
- review scheduling and team rotas to ensure the most effective use of resources. Accurate and timely reporting for Payroll requirements. Conduct performance reviews and appraisals.
- show a strong commitment to environmental sustainability and a keen interest in the benefits of natural ingredients in beauty and wellness products, which are essential for success in this role.
- ensure the stock room layout is kept in clear and logical order, allowing easy access and understanding of stock levels and rotation.
- responding to any customer complaints and returns in a professional and understanding manner, in line with company policies.
- be competent to lone-work when required and be flexible to assist in holiday cover.
You’ll bring proven managerial retail sales experience, ideally gained in a similar quality/product sector where a consultative selling approach is required, and the customer leaves us with greater understanding of our brand and product knowledge as well as their purchases.
We offer extensive training in all areas including a general induction, point of sale procedures, and indepth product knowledge. Our aim is to make you as knowledgeable and confident as possible to sell the full benefits of our products, to give the customer a real sensory and fragrance experience.
We welcome applications from all different backgrounds.
If you’re interested, then search for www.thebathhouseshop.co.uk to learn more about us, then email your CV to [email protected] . The deadline for applications is July 15th and interviews will take place at the shop shortly after that date. Please let us know your availability for interview during these planned dates.
Job Type: Full time
Pay: £15.18 per hour
Contracted hours: 37.5 per week
Benefits:
- Employee discount
- Health & wellbeing programme
Ability to commute/relocate:
- Ilkley / or reliably commute or plan to relocate before starting work (required) Education:
- GCSE or equivalent (maths and English passes required)
Experience:
- Managerial retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 15th July 2026
Job Type: Full-time
Pay: £15.18 per hour
Benefits:
- Employee discount
- Health & wellbeing programme
Ability to commute/relocate:
- Ilkley, West Yorkshire: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Retail sales: 1 year (required)
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
