Client success manager Work, Jobs in Ilkley, Wyk (with Salaries)

Partner Account Director
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Negotiation
- Employee assistance programme
Quick apply
Junior Enterprise Partner Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Sales
- APIs
- Negotiation
- Employee assistance programme
Quick apply
3d
Client Success Manager
TransUnion —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Customer Success Manager
Tecsa —Bradford
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Service Delivery Manager
Compliance365 —Wakefield
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Presentation skills
- Free parking
Quick apply
1d
Senior Client Service Manager
Equifax —Leeds
- Full-time
- Salesforce
- Sick pay
11d
Customer Success Manager - Leeds, UK
Sleek —Leeds
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Client Manager (B2B, Account Manager, Renewals)
LexisNexis Legal & Professional —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Work from home
- Employee discount
Quick apply
12d
Regional Account Manager
Selwood Limited —Leeds
- £62,063 a year
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Client Service Advisor - Corporate Insurance, Leeds
Aon Corporation —Leeds
- Hybrid work
- Organisational skills
- Communication skills
Client Manager (Early Careers and Graduate - Account Manager, Sales, B2B)
LexisNexis Legal & Professional —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
10d
Sales Executive - Corporate
Softcat —Leeds
- £26,250 a year
- Full-time
- Communication skills
- School
- Flexible schedule
2d
Commercial Manager
Reboot Online Marketing Ltd —Leeds
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
3d
Customer Success Manager
Equifax —Leeds
- £30,000 - £35,000 a year
- Full-time
- Bachelor's degree
- No degree
- IT
- Sick pay
Sales Executive (Owner segment), Leeds
Dalux —Leeds
- English
- Communication skills
Account Manager
CRS Ltd —Leeds
- CRM software
- Microsoft Office
- Administrative experience
Business Improvement Officer - Complaints
Activate Group Limited —Halifax
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
Quick apply
Technical Sales Account Manager
Humnize —Leeds
- £45,000 - £65,000 a year
Client Account Manager, Water
AECOM —Leeds
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation

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client success manager jobs near ilkley, wyk

Partner Account Director

SmartSearch -
Ilkley

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Negotiation

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Partner Account Director owns the commercial relationship and revenue outcomes for a portfolio of direct partner clients. These partners are treated as enterprise-level customers with recurring revenue, renewal risk, and expansion potential.

The role is accountable for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), balancing long-term partner relationships with clear commercial outcomes.

This is a senior, externally facing role responsible for renewals, commercial negotiations, upsell and expansion, supported by Customer Success but retaining overall ownership.

VARIED DAY TO DAY RESPONSIBILITIES

Own a portfolio of direct partner clients with full accountability for retention, renewal and growth.

Protect and improve GRR; identify and mitigate commercial and relationship risk.

Drive NRR through upsell and expansion aligned to partner value and maturity.

Lead pricing, renewal and contract negotiations.

Maintain accurate commercial forecasting for the partner portfolio.

Partner Relationship Leadership

Act as senior relationship owner for partner clients.

Build trusted relationships with senior stakeholders and decision-makers.

Lead executive-level partner reviews focused on outcomes and growth.

Handle escalations and commercial risk.

Make clear recommendations to invest, de-prioritise or exit partner relationships.

Account Strategy & Portfolio Management

Own partner account strategies aligned to retention and growth.

Manage a multi-million pound book of business.

Prioritise time and focus based on value, risk and opportunity.

Identify portfolio-level patterns and improvement opportunities.

Align partner strategy with wider commercial objectives.

Working Model

Work with a Customer Success Manager responsible for day-to-day service and operational support.

Retain accountability for overall partner portfolio performance.

Ensure clear boundaries between commercial ownership, portfolio management and service delivery.

Provide a joined-up, senior-led partner experience with clear accountability.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

Proven experience owning enterprise or strategic account portfolios to multi-million pound value.

Demonstrated accountability for retention, renewals and growth.

Strong commercial negotiation and stakeholder management skills.

Comfortable operating in senior client-facing roles.

Sound judgement and prioritisation under pressure.

Commercially minded and outcome-led.

Confident leading difficult conversations.

Structured, pragmatic and accountable.

Comfortable operating with ambiguity and limited resource.

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
Access to a gym

Quick apply

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client success manager jobs in ilkley, wyk

Partner Account Director

Junior Enterprise Partner Manager