Cybersecurity specialist Work, Jobs in Ilkley, Wyk (with Salaries)

2nd Line Team Leader
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
2d
Specialist, Tender Management
Schneider Electric —Leeds
- Full-time
- Hybrid work
- Sales
- Engineering
- English
- Annual leave
Senior Payroll Specialist
Schneider Electric —Leeds
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
- Annual leave
10d
Trainee Account Executive (HF133901812)
Flourish —Leeds
- £30,000 a year
- Full-time
- Leadership
Quick apply
12d
Xpert: Test Automation Lead (Permanent)
Inspired Testing —Leeds
- Full-time
- Hybrid work
- Java
- Analysis skills
- Mentoring
Quick apply
BMS Controls Engineer
Boxed Management Services Ltd —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Schematics
- Travel
- Communication skills
- Annual leave
Quick apply
5d
Account Director
BCN Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Clerk of Works
The Devonshire Group —Skipton West
Ensure purchase orders and contracts are in place. This is a key role responsible for ensuring the safe, efficient, and high-quality delivery of maintenance,…
£40,000 a year
Quick apply
9d
Public Health Specialist | Preston | Full time
Lancashire County Council —Preston
We have a generous Local Government pension with shared AVC's available then a benefits package which has everything from dog care to day care, holidays at home…
£55,612 - £60,147 a year
5d

I want to receive the latest job alerts for cybersecurity specialist in ilkley, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

cybersecurity specialist jobs near ilkley, wyk

2nd Line Team Leader

Babble Cloud -
Wakefield

Quick apply

Job details

Full-time
2 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Microsoft Windows Server
Performance management
ITIL

Full job description

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble

Job Description

Role Purpose

Lead and develop the 2nd Line Service Desk function, managing Team Leaders and technical engineers to ensure consistent, high-quality escalated support. Own performance, technical quality, and service delivery across the 2nd Line function, driving accountability, process improvement, and alignment with business and customer expectations.

Key Responsibilities

Own customer experience for escalated tickets, ensuring high-quality resolution and communication.
Manage performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery.
Maintain control of escalation queues, backlog, and technical quality.
Work with Team Leaders to ensure consistent standards in ticket handling, prioritisation, and resolution.
Regularly engage with Team Leaders to stay close to workload pressures, risks, and team challenges.
Coach and support Team Leaders, ensuring effective leadership, development time, and structured 1-2-1s.
Identify and drive improvements across 1st, 2nd, and 3rd Line processes using data and feedback.
Escalate wider service issues with clear recommendations.

Core Competencies

Leadership & Coaching — Develop Team Leaders through regular engagement, feedback, and support.
Operational Awareness — Stay close to day-to-day challenges, risks, and workload pressures.
KPI & Data-Driven Management — Use performance data to target action and improve outcomes.
Process Ownership & Improvement — Design and refine practical, efficient service processes.
Judgement & Decision Making — Make informed decisions and escalate appropriately.
Communication & Alignment — Keep Team Leaders aligned and ensure service delivery meets business and customer expectations.

Technical Skills / Knowledge

Strong understanding of 2nd Line support environments: Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity.
Ability to assess technical quality of escalations, resolutions, and documentation.
Confident working with 2nd/3rd Line, NOC, and Infrastructure teams on complex issues.
Knowledge of service desk tooling, reporting, and ticketing systems.
Awareness of problem management, RCA, and ITIL-aligned best practice frameworks.

Qualifications

Proven experience as a Service Desk Manager or Senior Team Leader within an MSP.
Strong background in 2nd Line support and escalation management.
Experience managing Team Leaders or senior technical staff.
Demonstrable experience in KPI-driven performance management and service improvement.

Additional Information

Why work for Babble?

Annual Leave: 20 days’ paid holiday
Public Holidays: 12 paid bank holidays
Pension: Statutory pension provision
Sick Leave: 20 days’ statutory sick pay
Working Pattern: 10‑day fortnight
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider

Quick apply

Refine Your Search

cybersecurity specialist jobs in ilkley, wyk

2nd Line Team Leader

Specialist, Tender Management

Senior Payroll Specialist

Trainee Account Executive (HF133901812)

Xpert: Test Automation Lead (Permanent)

BMS Controls Engineer

Account Director

More jobs to discover

I want to receive the latest job alerts for cybersecurity specialist in ilkley, wyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected