Field agent Work, Jobs in Ilkley, Wyk (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Partnership Manager
Novello Chartered Surveyors —Leeds
- From £30,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
7d
Assistant Director of Compliance and Building Safety
Accent Group Ltd —Bradford
- £90,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
- Employee discount
Business Development & Procurement Officer
Cedar Care Group —Bradford
- £25,420 - £30,000 a year
- Full-time
- Microsoft Office
- Presentation skills
- Organisational skills
Quick apply
7d
Call Centre Agent Bank
Fortrea —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Conveyancing Assistant
Reiss Solicitors Ltd —Bradford
- £18,000 - £24,000 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Free parking
Quick apply
2d
Customs Compliance Administrator
Safran —Burnley
- Full-time
- English
- Administrative experience
- Continuous improvement
- Employee assistance programme
- Life insurance
Field Engineer Manager
Vishay Precision Group —Shipley
- Full-time
- Microsoft Powerpoint
- Management
- English
- Free parking
- Annual leave
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Land Consultant
WSP —Leeds
- Hybrid work
- Microsoft Office
- Project management
- Travel
Senior Acoustics Officer
Leeds City Council —Leeds
- £37,280 - £42,839 a year
- Full-time
- Project management
- No degree
- Mentoring
- Annual leave
Sub Agent - Civils
Sisk —Pudsey
- Full-time
- Management
- Construction experience
Site Agent
JN Bentley —Leeds
- Full-time
- Civil engineering
- Engineering
- No degree
Quick apply
6d
Surveyor - Property & Asset Management
Carter Jonas —Leeds
- Full-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Referral programme
10d
Business Development Manager – Property Auctions
The Auction Company —Leeds
- £70,000 - £90,000 a year
- Remote
- Sales
- Flexible schedule
Quick apply
SAP Order to Cash Specialist
Bakkavor —Leeds
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance
SAP Record to Report Specialist
Bakkavor —Leeds
- Azure
- Computer Science
- Master's degree
- Employee discount
- Life insurance
10d
Technical Service Engineer
Markem-Imaje —Bradford
- Hybrid work
- Travel
8d
Senior Land Consultant
WSP —Leeds
- Hybrid work
- Management
- No degree
- Travel
Principal Engineer / Associate – Construction & Buildability Advisory
WSP —Leeds
- Part-time
- Hybrid work
- Civil engineering
- Construction experience
- In-person
- Flexitime
- Work from home

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

field agent jobs in ilkley, wyk

Revenue Protection Officer

Partnership Manager

Assistant Director of Compliance and Building Safety

Business Development & Procurement Officer

Call Centre Agent Bank

Conveyancing Assistant

Customs Compliance Administrator

Field Engineer Manager

JUNIOR SALES CONSULTANT

Land Consultant

Senior Acoustics Officer

Sub Agent - Civils

Site Agent

Surveyor - Property & Asset Management

Business Development Manager – Property Auctions

SAP Order to Cash Specialist

SAP Record to Report Specialist

Technical Service Engineer

Senior Land Consultant

Principal Engineer / Associate – Construction & Buildability Advisory

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