Network manager Work, Jobs in Ilkley, Wyk (with Salaries)

Third Line Support Engineer
Talk Straight —Ilkley
- £35,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Referral programme
Quick apply
7d
Charitable Service Lead
New Era North West Ltd (formerly New Era Enterprises (East Lancs.) Ltd) —Burnley
- £38,428.46 a year
- Weekend availability
- Business development
- Leadership
- Bereavement leave
- Sick pay
Quick apply
10d
People Shared Services Manager - 11 Month FTC
Zenith —Leeds
- Up to £60,000 a year
- Continuous improvement
- Human resources
- Training & development
- Free parking
- Annual leave
6d
Service Operations Manager
Arqiva —Huddersfield
- Up to £54,200 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Employee discount
11d
Infrastructure Manager - West Yorkshire Pension Fund
City of Bradford Metropolitan District Council —Bradford
- £46.14 - £52,413.00 a year
Endoscopy/ U.I.U. Ward Clerk (Band 2)
Airedale NHS Foundation Trust —Steeton
- £25,272 a year
- Part-time
- Data entry
- Annual leave
- Employee assistance programme
5d
Technical Services Manager
Equans —Wakefield
- Full-time
- Management
- Engineering
- Annual leave
- Employee assistance programme
Project Scheduler
Sulzer —Leeds
- Full-time
- Continuous improvement
- Employee assistance programme
- Employee discount
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- English
- Travel
- Free parking
- Life insurance
Quick apply
Catchment Delivery Manager
Lanes Group —Bradford
- £48,000 - £55,000 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Quick apply
Information Governance Manager
Bradford Children and Families Trust —Bradford
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Supervising experience
- Annual leave
4d
Business Development Manager - Public Sector/Defence - North of England
Wifinity —Leeds
- Remote
- Customer service
- Business development
- Leadership
- Annual leave
Quick apply
Information Risk Manager
Skipton Building Society —Skipton
- Full-time
- Analysis skills
- Leadership
- Annual leave
Senior Asset and Configuration Management Specialist
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Technical Publications Author
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Registered Manager
Aiyara Partners —Yeadon
- £65,000 a year
- Full-time
- Management
- Budgeting
- In-person
Quick apply
Sustainability Officer
Leeds and York Partnership NHS Foundation Trust —Leeds
- £32,073 - £39,043 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
- Employee discount
6d
Diversity, Inclusion & Belonging Lead (Part Time - 2 Days Per Week)
HippoDigital —Leeds
- Up to £40,000 a year
- Hybrid work
- Data analysis skills
- Recruiting
- In-person
- Employee discount
13d
Assistant Spatial Planner
National Highways —Wakefield
- £39,340 - £44,970 a year
- Full-time
Territory Manager (Yorkshire)
Cordis —Leeds
- Full-time
- Remote
- CRM software
- Customer service
- Business development

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Third Line Support Engineer

Talk Straight -
Ilkley

Quick apply

Job details

Full-time
£35,000 a year
7 days ago

Benefits

Company pension
Company events
Employee assistance programme
Paid volunteer time
Referral programme
Sick pay

Qualifications

Technical troubleshooting
TCP
Computer Science
Incident management
CCNP
Ansible
Incident reporting preparation
Network infrastructure
Load balancer management
Service restoration
Bachelor's degree
CompTIA Network+
IT support
Mentoring
Telecommunication
Major incident coordination
IP networking
Training & development
Network monitoring
Root cause analysis
Communication skills
Juniper
Network Security

Full job description

Third Line Support Engineer

We are seeking a highly skilled and motivated Third Line Support Engineer to join our busy Third line support team with in the Support Department. In this role, you will be responsible for providing advanced technical support for network infrastructure and services, resolving complex issues, and ensuring optimal network performance. You will monitor, maintain, and troubleshoot the network and customer services, working closely with second line support, network engineers, and third-party providers to ensure the highest levels of uptime and service quality.

This is a high-responsibility role, requiring a deep understanding of networking technologies, rapid troubleshooting capabilities, and the ability to manage large-scale incidents within a fast-paced ISP environment.

Key responsibilities of this role:

Proactively monitor the network, infrastructure, and customer services using advanced monitoring tools to detect performance issues or outages.
Perform regular health checks on network systems, ensuring optimal functionality and addressing any potential issues before they escalate.
Serve as the top-level escalation point for critical and complex technical issues that cannot be resolved by the first or second line support teams.
Troubleshoot complex network issues involving routing, switching, VPNs, DNS, firewalls.
Investigate and resolve service-impacting incidents, such as outages, degradation of performance.
Lead the response to major network incidents, coordinating with internal teams and third-party providers to restore services promptly and minimize downtime.
Manage incident resolution from start to finish, providing detailed updates to stakeholders and post-incident reporting, including root cause analysis (RCA) and suggested preventive measures.
Assist with the configuration, deployment, and optimization of core network devices.
Provide support for network changes, upgrades, and migrations, ensuring minimal disruption to customer services.
Monitor network capacity and performance, identifying trends and bottlenecks to recommend and implement improvements.
Work with the network/system engineering team to plan and execute network expansions, upgrades, and performance enhancements.
Share knowledge with the first and second line support teams, providing technical training and support to improve overall team capabilities and mentor members of the 2nd line team.
Collaborate closely with network engineers, systems engineers, and third-party vendors to resolve complex issues and implement solutions.
Manage escalations with hardware vendors and service providers, ensuring timely resolution of external issues impacting network performance.
Monitor for potential security threats, DDoS attacks, and vulnerabilities, responding quickly to mitigate risks and protect the network.
Ensure that all network configurations and policies comply with industry standards and best practices for security and data protection.

How we'll support you:

Structured training.
Regular 1-1's with your line manager to review progress and provide support.
Annual performance review.
A friendly, welcoming and supportive culture.
Development opportunities.

Working Environment

We offer hybrid working to promote a healthy work/life balance, working remotely and attending our Ilkley office 3 days per week. Therefore you will need to be within a reasonable commute of this office.

Requirements

Essential

Strong knowledge of networking protocols such as BGP, OSPF, MPLS, DNS, DHCP, TCP/IP, and VPNs.

Experience configuring and troubleshooting enterprise-grade routers, firewalls (e.g., Cisco, Juniper, Fortinet), and load balancers.

Proficiency with network monitoring tools.
Demonstrated experience in diagnosing and resolving complex network issues and performing root cause analysis (RCA).
Ability to think critically under pressure and resolve high-priority incidents with minimal supervision.
Strong interpersonal skills with the ability to collaborate across teams and communicate complex technical information to non-technical stakeholders.
Excellent verbal and written communication skills, with a focus on customer satisfaction and clear documentation.
3-5 years of experience in a similar third line or NOC engineer role, ideally within an ISP or telecommunications environment.
Hands-on experience with large-scale network environments, including core networking, enterprise services, and security principles.

Desirable

Bachelor’s degree in Computer Science, Networking, or a related field, or equivalent practical experience.
Relevant industry certifications such as CCNP, JNCIP, CompTIA, Network+, Fortinet NSE 7, or equivalent would be advantageous.
Familiarity with configuration management tools like Ansible or similar.

Benefits

Salary up to £35,000 pa, depending on experience
Up to 25 days holiday per year plus Bank Holidays
Wellbeing day.
Hybrid working.
Company events.
Company pension - 5% employer contribution
Referral programme.
Contractual sick pay.
Employee Assistance Programme.
Contractual maternity and paternity pay.
Health Cash Plan.
Non-work related training allowance.
Volunteering day.
Day off for your birthday.

Closing date for applications: 17/09/2026

**NO RECRUITMENT AGENCIES**

Who we are

Schools Broadband, a division of Talk Straight Ltd, is now the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts. We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country. We now protect over 2500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform.

With steady year on year growth since our inception in 2007, we are a rapidly growing company with a talent pool of over 60 employees who we place at the centre of our success.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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Refine Your Search

network manager jobs in ilkley, wyk

Third Line Support Engineer

Charitable Service Lead

People Shared Services Manager - 11 Month FTC

Service Operations Manager

Infrastructure Manager - West Yorkshire Pension Fund

Endoscopy/ U.I.U. Ward Clerk (Band 2)

Technical Services Manager

Project Scheduler

IT Support Engineer

Catchment Delivery Manager

Information Governance Manager

Business Development Manager - Public Sector/Defence - North of England

Information Risk Manager

Senior Asset and Configuration Management Specialist

Technical Publications Author

Registered Manager

Sustainability Officer

Diversity, Inclusion & Belonging Lead (Part Time - 2 Days Per Week)

Assistant Spatial Planner

Territory Manager (Yorkshire)

I want to receive the latest job alerts for network manager in ilkley, wyk

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