Operations agent Work, Jobs in Ilkley, Wyk (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
5d
Fleet Administrator
Zenith —Leeds
- £27,060.80 a year
- IT
- Communication skills
- Free parking
- Annual leave
Payments Agent
Lenvi —Leeds
- £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
- Free parking
- Annual leave
Quick apply
10h
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
Quick apply
18h
Operations Support Agent (12 Month Fixed Term)
FedEx EU —Leeds
- £14.02 an hour
- Part-time
- Communication skills
- Employee assistance programme
Operations Support Agent
FedEx EU —Leeds
- £14.02 an hour
- Full-time
- Customer service
Procurement Officer
Cedar Care Group —Bradford
- £25,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- In-person
Quick apply
12d
Customer Support Technician
BigChange —Leeds
- Customer service
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Purchasing Manager (FMCG Premium Food & Drink)
Basco —Wetherby
- Up to £35,000 a year
- Full-time
- Spanish
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
Venue and Events Consultant
Successful Events Limited —Chapel Allerton
- £25,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Free parking
- Annual leave
Quick apply
2d
International Shipping Clerk
Storm International —Huddersfield
- From £32,000 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Business Development Manager
The Auction Company —Leeds
- £72,000 - £144,000 a year
- Remote
- Sales
- Flexible schedule
Payments Agent
Equiniti —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Travel
- IT
- Annual leave
- Employee discount
EU Cx Manager
Vintage.com —Morley
- Full-time
- Management
- Customer service
- IT
Quick apply
21h
Business Analyst
Ligentia —Leeds
- Full-time
- Azure
- ERP systems
- Bachelor's degree
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Senior Web Delivery Executive
Stowe Family Law —Leeds
- £36,000 - £42,000 a year
- Hybrid work
- JavaScript
- AI
- HTML
- Annual leave
- Bereavement leave
Lead AI Engineer - Financial Inclusion
M-KOPA —Leeds
- Full-time
- Remote
- Scripting
- AI
- Leadership
Guest Service Agent - Casual
Radisson Hotel Group —Leeds
- £12.71 an hour
- Part-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Site Agent
Gallifordtry —Normanton
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

operations agent jobs in ilkley, wyk

Revenue Protection Officer

Fleet Administrator

Payments Agent

Multichannel Cx Agent

Operations Support Agent (12 Month Fixed Term)

Operations Support Agent

Procurement Officer

Customer Support Technician

Purchasing Manager (FMCG Premium Food & Drink)

Venue and Events Consultant

International Shipping Clerk

Business Development Manager

Payments Agent

EU Cx Manager

Business Analyst

Technology Analyst - Operations (UK Remote)

Senior Web Delivery Executive

Lead AI Engineer - Financial Inclusion

Guest Service Agent - Casual

Site Agent

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