Vacancy: IT Helpdesk Analyst
Location: Rodda’s Creamery, Scorrier
Salary: £30,000 per annum plus benefits
Hours: Monday to Friday 08:00 - 16:30
Type of Contract: Fixed Term - 6 months.
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At Rodda’s, we don’t just sell a premium product - we deliver an experience our customers remember. We’re looking for an IT Helpdesk Analyst who brings energy, problem-solving skills, and a customer-first mindset to a role at the heart of our business.
This is your opportunity to be the go-to expert - delivering exceptional technical support, enabling colleagues and customers, and driving improvements across our digital systems and tools.
What you’ll be doing:
- Providing first-line IT support to colleagues and customers, resolving technical issues quickly and effectively
- Delivering a seamless support experience — professional, approachable, and aligned with a premium brand
- Troubleshooting hardware, software, and system issues, escalating where necessary
- Supporting users with digital tools, systems, and applications, ensuring confidence and adoption
- Monitoring and managing support tickets, ensuring SLAs and KPIs are consistently met
- Identifying recurring issues and working proactively to improve systems and processes
- Collaborating with internal teams and third-party providers to resolve complex technical challenges
- Maintaining accurate documentation, knowledge base articles, and support procedures
You’ll play a key role in:
- Keeping the business running smoothly through reliable and responsive IT support
- Improving user experience by making systems easy, efficient, and accessible
- Driving digital adoption and helping users get the most from our technology
- Supporting continuous improvement across IT services and processes
What we’re looking for:
- Proven experience in an IT support, helpdesk, or service desk role
- Strong troubleshooting and problem-solving skills across IT systems and applications
- Excellent communication skills — able to explain technical issues clearly to non-technical users
- Experience with ticketing systems and working to SLAs/KPIs
- A proactive approach with the ability to prioritise effectively in a fast-paced environment
- Confidence in supporting a range of digital tools and technologies
- A team player with a commitment to delivering outstanding service
What you’ll get in return:
The chance to lead in a well-loved premium brand and a role where you can make a difference and your impact is visible every day. All this, whilst working in a supportive and caring environment in a family business that has been in existence since 1890.
Apply now and help us deliver an experience as exceptional as our product. Please upload your CV and a covering letter explaining why you are right for the role.
Pay: £30,000.00 per year
Benefits:
- Employee discount
- Free parking
- Life insurance
- On-site gym
- On-site parking
Application question(s):
- Do you live within a 30 minute self commute of Scorrier?
- IT helpdesk or relevant qualifications?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
