Assistant practice manager Work, Jobs in Ilminster, Som (with Salaries)

Customer Engagement Centre Supervisor
NUMATIC INTERNATIONAL LIMITED —Chard
- From £34,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
13d
Assistant Practice Manager
Specsavers —Taunton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Team management
- Leadership
- Annual leave
1d
Pharmacy Assistant
Day Lewis Pharmacy —Crewkerne
- Full-time
- Employee assistance programme
- Employee discount
Assistant Manager
Mulberry —Shepton Mallet
- Full-time
- Employee discount
Quick apply
Deputy Manager
The Agincare Group —Burnham-on-Sea
- Up to £35,000 a year
- Nursing home
- Care plans
- Leadership
- Referral programme
Quick apply
Assistant Company Secretary
Paragon Banking Group —Street
- Part-time
- Hybrid work
- Organisational skills
- Financial services
- Annual leave
- Employee assistance programme
Healthcare Assistant
Tone Valley PCN —Taunton
- Full-time
- IT
- In-person
Quick apply
5d
Care Assistant
Avon Care Homes Ltd —Shepton Mallet
- Full-time
- In-person
- Care plans
- Communication skills
Quick apply
6d
Behaviour Mentor
Elementa Support Services —Taunton
- £90 - £100 a day
- Monday to Friday
- School
Quick apply
Contract Supervisor
SUEZ —Bridgwater
- £37,300.43 a year
- Weekend availability
- Microsoft Office
- Supervising experience
- IT
7d
Pre-School Assistant
Puffins at Beer Pre-school —Beer
- £12.71 an hour
- Part-time
- Childcare
- Preschool
- First Aid Certification
- Annual leave
- Sick pay
Quick apply
Corporate Tax Assistant Manager
Old Mill —Yeovil
- Call to connect
- Hybrid work
- Tax experience
- Annual leave
- Employee assistance programme
Quick apply
Registered Veterinary Nurse - Part-Time
IVC —Yeovil
- Up to £12,750 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
Shift Manager
Domino's —Cheddar
- £13 an hour
- Weekend availability
- Supervising experience
- Leadership
- Communication skills
- Annual leave
- Employee discount
SEND Learning Support Assistant - SEMH, trauma
Elementa Support Services —Bridgwater
- £102.81 a day
- Part-time
- Travel
- School
- Employee assistance programme
Facilities Support Worker
The Donkey Sanctuary —Sidmouth
- £14.16 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
2d
Team Leader/Senior Care Assistant/Relief Team Leader
Wolfeton Manor —Dorchester
- £14.40 an hour
- Part-time
- English
- Supervising experience
- In-person
Quick apply
8d
Volunteer Retail Assistant
Young Somerset —Taunton
- Hospitality
- Customer service
- Travel
14d
Clinical Nurse Lead -Part Time
PHB Healthcare —Cullompton
- £22.47 an hour
- Part-time
- Hybrid work
- Anatomy knowledge
- English
- Bachelor's degree
- Free parking
- Flexitime
Quick apply
Cost Engineer (Nuclear New Build)
Mace —Bridgwater
- Full-time
- Hybrid work
- Microsoft Outlook
- Contracts
2d

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assistant practice manager jobs near ilminster, som

Customer Engagement Centre Supervisor

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £34,000 a year
13 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Leadership
Communication skills
Office experience

Full job description

The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.

You will have full knowledge of all aspects of the Customer Engagement Centre activities reflecting the multi-skilled environment and will manage information to best influence the performance of the team to deliver against Key Service KPI’s. You will be accountable for excellence in internal and external customer service provision, driving an increase in revenues and maximising up sell opportunities. In collaboration with the Marketing and Communication team you will understand social media impact and lead various social omni-channel campaigns to further enhance reach across all customer demographics.

Demonstrable experience of leading a small to medium team, working to critical deadlines.
Robust experience working in an office environment.
Robust understanding of commercial and customer relationships.
Experience with interacting with customers and across disciplines and teams.
Experience of dealing with complicated customer service issues and demands.
Ability to provide leadership and guidance into all aspects of work.
Strong, prioritisation skills with ability to manage competing, conflicting demands.
Ability to work independently and as part of a team, using own initiative.
Ability to establish and maintain effective working relationships.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Act as first point of contact for the Customer Engagement Team to both internal and external stakeholders, communicating progress and requirements where relevant.
Deliver against Key Customer Engagement Centre KPI’s (Service Level, ASA, Abandon Rate)
Ensure advisor adherence to system process including but not limited to the CRM system.
Successfully deliver and maintain customer insight and escalated issues process.
Create and maintain management information reporting dashboard.
Provide clear and concise data and analysis showing an understanding of success and where corrective action is required.
Ensure that all business initiatives are supported and implemented.
Contribute to recruitment and induction programmes, acting as a lead with relevant internal stakeholders.
Lead members of the Customer Engagement team to support a culture of continuous improvement.
Ensure attention to detail, rectification of process errors and cost control are considerations on all team activities and tasks.
Represent your team to ensure the interests of the Customer Engagement Centre are properly represented and promoted.
Fully implement all changes to processes, methodology, environment, and practice within the department in a positive supportive manner.
Support the Assistant Manager on any business improvement projects to support activities that impact your own job or that of your team.

Hours.

Monday Day Off

Tuesday 10:00 - 20:00

Wednesday 10:00 – 20:00

Thursday 08:00 – 18:00

Friday 08:00 – 18:00

Saturday Day Off

Sunday Day Off

Quick apply

Refine Your Search

assistant practice manager jobs in ilminster, som

Customer Engagement Centre Supervisor

Assistant Practice Manager

Pharmacy Assistant

Assistant Manager

Deputy Manager

Assistant Company Secretary

Healthcare Assistant

Care Assistant

Behaviour Mentor

Contract Supervisor

Pre-School Assistant

Corporate Tax Assistant Manager

Registered Veterinary Nurse - Part-Time

Shift Manager

SEND Learning Support Assistant - SEMH, trauma

Facilities Support Worker

Team Leader/Senior Care Assistant/Relief Team Leader

Volunteer Retail Assistant

Clinical Nurse Lead -Part Time

Cost Engineer (Nuclear New Build)

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