Service delivery officer Work, Jobs in Ilminster, Som (with Salaries)

Lifeline Response Officer
Somerset Council —Taunton
- £28,598 - £32,061 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
9d
Administrative Assistant
Lyme Regis Town Council —Lyme Regis
- £13.47 - £14.13 an hour
- 8 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
1h
Event Coordinator and Administration Assistant
Somerset Federation of Young Farmers Clubs —Bridgwater
- £13 - £15 an hour
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Duty Security Manager
Securitas UK —Yeovil
- £19.92 an hour
- 12 hour shift
- Microsoft Office
- First Aid Certification
- Communication skills
- Employee discount
Quick apply
2h
Estates Officer Specialist Estates Services
Somerset NHS Foundation Trust —Taunton
- £49,387 - £56,515 a year
- Full-time
- Annual leave
- Employee discount
10d
HR Assistant
UK Hydrographic Office —Taunton
- £28,109 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Presentation skills
Teaching and Learning Mentor (TLM)
ESS —Langport
- Up to £17.50 an hour
- Part-time
- Microsoft Powerpoint
- English
- Working with children
- Flexible schedule
Quick apply
13d
Detective Sergeant
Avon and Somerset Constabulary —Bridgwater
- £53,568 - £56,208 a year
- Full-time
Major Capital PMO Support Officer
Somerset NHS Foundation Trust —Taunton
- £32,073 - £39,043 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Events Manager
Haynes Motor Museum —Sparkford
- £30,000 - £33,000 a year
- Weekend availability
- Management
- Microsoft Office
- Team management
- Free parking
- Employee discount
Quick apply
11d
Team Leader Local Laws
Wellington Shire Council —Street
- £92,473 - £100,655 a year
- Full-time
- Restaurant
- Café
- Communication skills
5d
Residential Security Officer- Dodington Park Estate, Gloucestershire
Weybourne —Dodington
- Full-time
- Hospitality
- Microsoft Office
- Driving
Quick apply
Somerset Lifeline Support Officer
Somerset Council —Taunton
- £25,185 - £25,989 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
6d
Facilities Support Officer
The Donkey Sanctuary —Sidmouth
- £13,521 a year
- Part-time
- IT
- Communication skills
- Free parking
- Employee discount
3d
Area Security Officer
Bardwood —Taunton
- £12.71 an hour
- Full-time
- In-person
Quick apply
Relief Security Officer
Britsafe Limited —Wellington Rockwell Green and West
- £12.77 an hour
- Part-time
- Communication skills
Lead Database Administrator
UK Hydrographic Office —Taunton
- £48,746 - £51,130 a year
- Part-time
- Hybrid work
- Azure
- Oracle
- SQL
Business Support Assistant
Somerset Council —Taunton
- £25,185 - £25,989 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Annual leave
Exchequer Finance Assistant (Accounts Receivable)
Somerset Council —Taunton
- £20,240 - £21,072 a year
- Hybrid work
- Customer service
- Continuous improvement
- IT
- Annual leave
12d
Security Officer - Yeo Leisure, Yeovil
Savills Management Resources —Yeovil
- £14.07 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d

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Lifeline Response Officer

Somerset Council -
Taunton

Apply Now

Job details

Full-time
£28,598 - £32,061 a year
9 days ago

Benefits

Annual leave

Qualifications

Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
English
Microsoft Office
Communication skills

Full job description

Date: 3 Jul 2026

Location: Taunton, GB, TA1 4DY

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Company: Somerset Council

Closing date: 17 July 2026

Salary: Grade 12 - ranging from £28,598 to £32,061 per annum

Make a meaningful difference in your community when it matters most. As a Lifeline Response Officer, you will provide vital support to residents across Somerset, helping people to remain safe, independent, and supported in their own homes. This is a highly rewarding frontline role, combining emergency response, practical assistance, and compassionate customer care. At Somerset Council, you will be part of a dedicated and supportive team, working within a service that plays a critical role in protecting some of our most vulnerable residents.

Role Purpose

Somerset Lifeline operates across three key locations in Somerset with a team of over 50 staff, supporting more than 500,000 customer contacts each year. The service plays an important role in helping a wide range of customers, including private individuals and housing providers, maintain their independence, safety, and wellbeing in their own homes.

The Lifeline Response Officer role is focused on providing prompt and effective support to customers during emergencies or when assistance is required. As part of a dedicated team, you will respond to callouts, deliver on-site support, and ensure customer information and service requests are handled accurately.

Due to the nature of the role, you will work closely with vulnerable individuals and may encounter challenging situations. A high level of empathy, patience, and resilience is essential, along with the ability to respond with professionalism, emotional intelligence, and a strong commitment to person-centred support.

What you will do – Key Responsibilities

Respond to emergency calls as part of the 24/7 Emergency Response Team, working shifts including days, nights, weekends and bank holidays
Provide immediate care and assistance to Lifeline customers, including attending call outs and supporting service users in their homes
Utilise specialist equipment to assist fallen un-injured customers, provide first aid, and liaise with emergency services where required
Respond to faults with Lifeline equipment and resolve issues during customer visits
Provide advice, reassurance and signposting to customers, acting as an advocate and connecting them with relevant services and partners
Maintain accurate customer records, including clear notes of call outs, and ensure effective handling of contracts and service information
Work collaboratively with team members to organise workloads and ensure all customer and performance standards are achieved
Contribute to continuous improvement by identifying and sharing ideas to enhance processes, systems and the overall customer journey
Build effective working relationships with colleagues, partners, and external organisations, including health and social care professionals
Maintain, clean and check specialist equipment, reporting faults and ensuring it is safe and ready for use
Ensure compliance with relevant legislation, policies, safeguarding requirements, and health and safety standards

Knowledge, Experience, Skills and Qualifications

Essential

Understanding of technology enabled care and related products that can be used to promote independence.
Experience of working in operational services and delivering customer-led services to multi-channel customers.
Use of Microsoft Office applications, particularly Microsoft Excel, Outlook, and Teams.
GCSE Grade 4 and above, or equivalent in Maths and English.
Understand customer service values, equality and diversity and customer inclusion in delivery.
Organised, ability to motivate and empower others, strong team player as well as an ability to work on own initiative.
Skilled communicator, and good at building strong working relationships.
Ability to influence officers, members, and partners to the importance of customer service.
Full drivers licence.

Desirable

Previous experience of working in Technology Enabled Care services. Experience in shift working.
Evidence of work related continuing professional development.
Ability to adapt to changing circumstances and putting the needs of the customer first.

Additional Information

28 days annual leave (in addition to bank holidays)
Hours: Full time, 37 hours per week
This role is predominantly office-based, with regular call outs to customers’ homes. Home working may be possible in line with service requirements, particularly during out-of-hours periods.
Please note that this post is subject to a criminal background check (DBS) through the disclosure procedure.

Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship

For an informal chat about the role, you can contact Richard Burge (Head of Lifeline & Out of Hours) at [email protected]

Job ref: 957 / DT

Apply Now

Refine Your Search

service delivery officer jobs in ilminster, som

Lifeline Response Officer

Administrative Assistant

Event Coordinator and Administration Assistant

Duty Security Manager

Estates Officer Specialist Estates Services

HR Assistant

Teaching and Learning Mentor (TLM)

Detective Sergeant

Major Capital PMO Support Officer

Events Manager

Team Leader Local Laws

Residential Security Officer- Dodington Park Estate, Gloucestershire

Somerset Lifeline Support Officer

Facilities Support Officer

Area Security Officer

Relief Security Officer

Lead Database Administrator

Business Support Assistant

Exchequer Finance Assistant (Accounts Receivable)

Security Officer - Yeo Leisure, Yeovil

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