About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Job Introduction
An opportunity is available for a Team Leader working in the National Grid Telecoms Network Management Centre (NMC) located in Taunton. The successful candidate will report into the Telecoms Operations Team Manager responsible for the NMC and will be responsible for leading a group of NMC Engineers and Team Supports.
The key focus of this role is to lead an efficient and productive team within the NMC. Key considerations for the successful running of your team include: ensuring they are working compliantly within H&S policies, coordinating programmes of work for them to undertake, maximising efficiencies in delivery, ensuring your team has the appropriate development and authorisations and effectively managing performance on a 1:1 basis and managing a 24/7 shift rota.
The successful candidate may initially be appointed on a lower salary until all relevant training and suitable experience has been obtained.
Main Responsibilities
- Ensuring your teams adherence to Health and Safety regulations
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Efficient scheduling of work activities
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Collaboration with other teams to manage workload
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Driving team productivity and individual performance management
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Maintaining a full schedule of work for the team
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Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
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Respond quickly and professionally to customer complaints
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Managing a 24/7 shift rota.
The Ideal Candidate
We are looking for an excellent communicator, who has the ability to build strong relationships with other teams within National Grid Telecoms and NGED, as well as our customers.
A problem solver who is organised and can plan ahead. You must have a proven track record of managing teams including managing and driving performance, as well as experience of being the point of escalation for both internal and external stakeholders.
You’ll need a good understanding or the ability to quickly develop knowledge of:
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Electricity Safety
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Health & Safety Legislation
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Quality & Continuity Regulations 2002
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Electricity at Work Regulations 1989
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The NGED distribution business
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The National Grid Telecoms business
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National Grid Telecoms roles and activities undertaken
Some Commercial and Financial awareness would be an advantage.
You must hold a full, valid UK/EU driving licence as you may be required to carry out site visits.
The post requires National Security Vetting clearance with eligibility requirements, more information can be found on the gov.uk website. To meet National Security Vetting requirements, you will normally need to have been a resident in the UK for at least 5 years prior to the date of application. There are exceptions to this however and may include:
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You have been serving oversees with HM forces or in some other official capacity as a representative of HM Government
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You were studying abroad
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You were living overseas with parents
If you have further queries relating to NSV, please email: [email protected]
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About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
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26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
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Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
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Annual Share Save plan
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Life assurance x 4 annual salary
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Contributory private healthcare scheme for you and your family
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Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
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Free on-site parking at all our main sites
Things you need to know
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. If you require additional support to complete your online application, please email [email protected].
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
