Pmo Work, Jobs in Inchinnan, Rfw (with Salaries)

Customer Experience Specialist II
Thermo Fisher Scientific —Paisley
- Full-time
- Mentoring
- Communication skills
6d
Business Analyst (Permanent or Secondment Opportunity)
sportscotland —Glasgow
- £47,699 - £54,569 a year
- Temporary
- Analysis skills
- Organisational skills
22h
PMO Analyst - TMO
Weir Group —Glasgow
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
8d
Project Manager (Global Submarine Rescue)
JamesFisher —Renfrew
- Management
- No degree
- Contracts
Business Support Analyst
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Research
- Administrative experience
- Annual leave
- Flexible schedule
13d
PMO Manager - Price Control
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
7d
Senior PMO Planner
Capita —Glasgow
- Up to £50,000 a year
- Full-time
- Travel
- Employee discount
Head of PMO
Synapri —Glasgow
- Hybrid work
- Agile
- Communication skills
Programme Coordinator
First Bus —Glasgow
- £38,500 - £48,000 a year
- Microsoft Powerpoint
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
4d
PMO Project Director - Energy & Natural Resource
Turner & Townsend —Glasgow
- Full-time
- Management
- Continuous improvement
- Mentoring
Quick apply
Project Controller (2-Year Fixed-Term Contract)
Natural Power —Glasgow
- £25,000 - £35,000 a year
- Microsoft Powerpoint
- Microsoft Word
- ERP systems
- Annual leave
- Employee assistance programme
4d
Project Controller
Natural Power —Glasgow
- £25,000 - £35,000 a year
- Microsoft Powerpoint
- Microsoft Word
- ERP systems
- Annual leave
- Employee assistance programme
4d
Project Manager
JamesFisher —Inchinnan
- Engineering
- No degree
- Travel
Apprentice Planner
Omexom UK —Scotland
- Construction experience
- Communication skills
- Time management
Assistant Programme Manager
Gallifordtry —Glasgow
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Analysis skills
- Employee assistance programme
- Employee discount
Service Delivery Manager (Scotland)
North —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Employee assistance programme
Digital Portfolio Planner
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
- Flexible schedule
9d
Associate Controls Analyst (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Master's degree
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Glasgow
- Full-time
- Microsoft Office
- Travel
- Leadership
Quick apply
Project Manager
M Group —Glasgow
- Management
- Engineering
- Project management
- Annual leave
- Employee assistance programme

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Customer Experience Specialist II

Thermo Fisher Scientific -
Paisley

Apply Now

Job details

Full-time
6 days ago

Qualifications

Client engagement
Process improvement
Internal department liaison
Customer relationship management
Mentoring
Relationship management
Project management methodology
Customer support
Customer interaction
Project leadership
Requirements gathering
Communication skills

Full job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Position Summary:

The Customer Experience Specialist II resides on the BioProduction PMO Inquiry to Order (ITO) Custom Cell team responsible for managing Gibco cell culture custom orders for BioProduction and Research markets and is a single point of contact serving the customer, sales and operations through the cross-functional execution of custom inquiries, orders and services with the primary focus on relationship building and delivering a seamless customer experience.

The Customer Experience Specialist II may be required to lead customer projects, train and mentor APMs, train internal business partners on the custom process, and represent the BioProduction PMO on various internal project teams and operating mechanisms.

Responsibilities:

Work closely with customers and Account Managers to accurately capture requirements for new custom products and secure business.
Work with interfacing functions to ensure timely and accurate processing of customer quotes and orders (Feasibility, Packaging Engineering, Chemical Formulations, Planning, Logistics, Procurement and BioProduction PMO team members)
Serve as the customer advocate throughout internal processes, managing individual custom orders for selected key accounts
Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.
Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, building customer relationships and customer loyalty through well-managed experiences with the BioProduction team
Run reports, analyze data, develop presentations, lead customer conference calls, and participate in customer audits
Develop and execute project plans for small projects with input from Sr. BioProduction PMO team members.
Participate and/or lead special project initiatives (i.e. system enhancements, process improvements)
Train and mentor APMs
Represent and/or back up team leader in managerial duties, internal project teams and operating mechanisms

Minimum Requirements/Qualifications:

Excellent communication and customer service skills, with ten years’ experience in a customer facing environment / biotechnology experience.
Able to work independently and support cross functional teams.
Outstanding organizational and detail orientation, with strengths in analytical review, planning, and problem solving.
Proficient in the use of order management systems ideally E1 and Salesforce
Should be intellectually curious and results oriented.
Working technical knowledge of the biotechnology industry including the basics of project management methodologies and / or a scientific background would be an advantage

Apply Now

Refine Your Search

pmo jobs in inchinnan, rfw

Customer Experience Specialist II

Business Analyst (Permanent or Secondment Opportunity)

PMO Analyst - TMO

Project Manager (Global Submarine Rescue)

Business Support Analyst

PMO Manager - Price Control

Senior PMO Planner

Head of PMO

Programme Coordinator

PMO Project Director - Energy & Natural Resource

Project Controller (2-Year Fixed-Term Contract)

Project Controller

Project Manager

Apprentice Planner

Assistant Programme Manager

Service Delivery Manager (Scotland)

Digital Portfolio Planner

Associate Controls Analyst (Defence)

Project Controls Specialists - All Levels - Planning

Project Manager

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