Technical support advisor Work, Jobs in Ingleton, Nyk (with Salaries)

Technical Support Advisor
Chiptech International —Lancaster
- £25,000 - £30,000 a year
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- Annual leave
- Sick pay
Senior Compliance Policy Consultant
Skipton Building Society —Skipton
- £48,000 a year
- Full-time
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- Communication skills
- Annual leave
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Flex LTD —Kendal
- Full-time
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Marsh —Kendal
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- £26,250 a year
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- Referral programme
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Giacom —Nelson
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Technical Support Advisor

Chiptech International
Lancaster

Apply Now

Job details

£25,000 - £30,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Company events
Enhanced maternity leave
Sick pay

Qualifications

CRM software
Microsoft Excel
Data analysis skills
Norwegian
English
Technical support
Swedish
Data entry
HubSpot

Full job description

(Swedish and Norwegian speaking)

Job Description

We are looking for a Technical Support Advisor to join our Technical Support Team. This is a Band 2 role within our Technical Support framework with clear pathways to Band 3 and Band 4 as your skills and confidence grow. This role is ideal for someone who enjoys structured problem-solving, clear communication, and working with both people and technology.

You will handle support cases, help colleagues with technical questions and contribute to improving our tools and processes. You will have time to think, space to ask questions, and support when you need it. You will support our customers and partners across the Nordics and the UK, providing clear communication in Swedish, Norwegian, and English.

This role requires the candidate to have right to work in the UK. Unfortunately, we are not able to offer visa sponsorship for this role.

Training, Onboarding, and Support

All staff at Chiptech receive a tailored, structured, and supportive onboarding experience designed to welcome you and help you feel confident within your role. During your first weeks, you will have time to learn our products, systems, and processes at a steady pace, with space to ask questions and practice new skills. Your onboarding will include:

Clear, step‑by‑step training on Chiptech products, tools, and troubleshooting workflows
Shadowing opportunities with experienced colleagues across the Technical Support Team and the wider team.
Regular check‑ins with your manager to review progress, ask questions, and adjust your learning plan
Regular check-ins and access to wellbeing support with a dedicated mental health professional
Access to documentation, guides, and learning resources you can revisit whenever you need
A supportive team environment where it’s normal to pause, think, and ask for help

We don’t expect anyone to know everything on their first day. We will endeavour to give you the time, structure, and support to build your confidence and develop.

What You’ll Do

As a Technical Support Advisor, you will:

Customer Support

Provide clear, calm, and professional communication via email and phone
Translate technical issues into straightforward, accessible explanations
Use active listening and de‑escalation techniques when supporting customers
Communicate limitations, risks, and resolutions in a diplomatic and reassuring way

Technical Troubleshooting

Follow established troubleshooting steps to investigate issues
Use logs, device data, and basic network checks to gather information
Record accurate, structured notes in the ticketing system
Escalate issues appropriately when they fall outside your scope

Team Support

Share knowledge with colleagues to support consistent practices and learning
Contribute to small‑scale projects, improvements, or investigative tasks
Help maintain accurate CRM records and high‑quality documentation

Continuous Improvement

Identify and suggest practical improvements to tools, processes, and workflows
Support incident response with organised actions and clear communication
Contribute to improving system reliability, troubleshooting efficiency, and overall support quality

Experience We’re Looking For

Experience with CRM systems (HubSpot or similar)
Confidence with Microsoft Excel (Data Entry, Data Quality, Data Analysis)
Experience in a customer-facing or service-orientated role
Experience in creating and maintaining technical documentation
Fluent Swedish and Norwegian speaker or C2 Level qualified

What Helps You Thrive in This Role

A commitment to providing thoughtful, respectful customer service.
Curiosity about technology and how things work.
A proactive approach to learning and development, at your own pace.
Clear communication with colleagues and stakeholders, in whatever format works best for you.
Comfort following established processes and offering ideas for improvement.
Ability to explain technical topics in a way that suits the listener.
Ability to stay grounded during busy periods, with support from the team.
Attention to detail and a methodical approach to tasks.
Ability to recognise patterns or trends and share insights.
Confidence prioritising tasks and managing a varied workload.
A professional and considerate manner in written and spoken communication.
A comfortable telephone manner (with reasonable adjustments available if needed).

Accessibility and Inclusion

Chiptech is committed to creating an inclusive environment where everyone can thrive. If you need adjustments at any stage, such as alternative interview formats, extra processing time, written questions in advance, or a quiet space, we are happy to provide.

Benefits and Perks

We want everyone at Chiptech to feel supported, valued, and able to thrive. Our benefits include:

25 days annual leave plus bank holidays and an extra day off for your birthday
Company pension scheme
Enhanced sick pay
Enhanced maternity and paternity pay
Employee wellbeing support, including access to counselling sessions
Training and development opportunities, with clear pathways for progression
Regular team check‑ins and a supportive culture focused on kindness, clarity, and collaboration
Bike 2 Work Scheme
Subsidised company events
Discounts in selected local businesses

We review our benefits regularly to ensure they remain fair, supportive, and aligned with our values.

Location: Lancaster | Reporting to: Technical Support Manager | Salary: £25,000 – £30,000 (depedent on experience)

Why Chiptech?

Chiptech offers a vibrant and supportive workplace where your contribution truly matters. Our people-first culture means you will be part of a forward-thinking company that values continuous improvement and innovation.

Your insights and ideas will shape our future!

Our core values of Imagination, Teamwork, Integrity, Quality, Commitment and Learning are at the heart of everything we do.

Success at Chiptech is built on the talent and dedication of our entire team. We proudly invest in our employees with comprehensive training and development opportunities.

In addition to a competitive salary, we offer a range of comprehensive benefits, including a generous annual leave package, health and wellbeing programme, pension, and enhanced maternity leave.

Equality and Diversity Statement

Chiptech are committed to equality of opportunity for everyone. We encourage all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Apply Now

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