Job Summary
This position is only for 1 year.
The Electrical Technician plays a key role in delivering ILM Highland’s strategic objectives through the operational delivery of the Rescued and Ready project, with responsibility for repair output, product quality, and workshop support.
The role is primarily workshop-based at the Alness site, where all repair activity and community workshops are delivered. The postholder will manage the full lifecycle of small appliance repair, from fault diagnosis through to testing and resale readiness.
The breadth of the role includes technical repair and refurbishment, compliance and safety testing, workshop facilitation, and contribution to wider reuse and recycling operations. The postholder will work closely with the Community Engagement Officer to deliver practical, hands-on learning experiences for community participants.
The role carries responsibility for meeting repair throughput targets, maintaining safety and compliance standards, and contributing to the overall success and growth of the Rescued and Ready project. The postholder will also contribute to organisational impact by increasing reuse rates, reducing waste, and supporting income generation through resaleable goods.We are seeking a highly skilled Electrical Technician / Workshop Lead to oversee electrical maintenance and repair activities within our workshop. The ideal candidate will possess strong technical expertise, leadership qualities, and a customer-focused approach. This role involves managing electrical systems, troubleshooting complex issues, and guiding a team to ensure operational efficiency and safety standards are maintained. The position offers an excellent opportunity for professional development within a dynamic environment.
Duties
Repair & Refurbishment
- Diagnose faults and repair small household electrical items (e.g. kettles,toasters, microwaves, lamps, hairdryers)- Refurbish items to a safe, functional, and resaleable standard- Maximise reuse potential and minimise waste through effective repair practices- Ensure consistent quality of repaired products
Testing & Compliance
- Carry out PAT testing and ensure all items meet required safety standards
- Maintain accurate records of repairs, testing, and product status
- Ensure compliance with relevant electrical safety regulations and ILM
procedures
Workshop Support & Delivery
- Co-deliver community repair workshops in collaboration with the Community
Engagement Officer
- Provide hands-on technical guidance and instruction to participants
- Promote safe working practices and support participant confidence in repair
skills
- Adapt support to suit varying levels of ability and experience
Workshop Setup & Management
- Establish and maintain a dedicated small appliance repair area within the
workshop
- Manage tools, equipment, and spare parts inventory
- Ensure a safe, organised, and efficient working environment at all times
Operational Support
- Contribute to ILM Highland’s wider reuse and recycling operations
- Support the growth and development of small appliance reuse within the
organisation
- Ensure repair activity aligns with service demand and project prioritiesLead and supervise the workshop team to ensure timely completion of maintenance and repair task
Decision-Making / Use of Judgement
Exercises autonomy in assessing product viability, determining repair approaches,
and ensuring compliance with safety standards.
This includes:
- Deciding whether items are suitable for repair, reuse, or disposal
- Selecting appropriate repair methods and materials
- Ensuring all items meet safety and quality standards prior to resale or use in
workshops
- Making practical decisions to maintain workflow and meet targets
- Escalating complex or non-routine issues where necessary
Problem-Solving & Complexity
Resolves a range of technical and operational issues relating to small domestic
appliance repair and workshop delivery.
This includes:
- Diagnosing faults and identifying effective repair solutions
- Addressing challenges relating to parts availability, repair feasibility, and
product condition
- Ensuring safe resolution of faults to avoid risk to users or participant
- Supporting workshop participants to overcome practical challenges during
learning
- Managing competing priorities between repair output and workshop support
Incorrect decisions could result in safety risks, financial loss, or reputational impact, requiring careful judgement and attention to detail.
Requirements
Essential:
Proven experience in electrical repair
Experience diagnosing and repairing small electrical appliances
Knowledge of electrical safety standards and PAT testing
Strong practical skills and attention to detail
Ability to communicate technical information clearly to non-technical audiences
Ability to work independently and as part of a team
Desirable:
Relevant electrical qualification
Experience delivering training or workshops
Interest in community development and sustainability
Experience working in reuse, recycling, or circular economy environments
Physically demanding role involving manual handling
Primarily workshop-based role at the ILM Highland site in Alness
Combination of repair work and workshop delivery
Regular interaction with members of the public during workshops
Requirement to follow strict health and safety procedures when working with electrical items
Occasional requirement to support events or activities outside standard hours
All roles at ILM Highland contribute to the delivery of our organisational strategy. Staff are expected to understand how their role supports our strategic priorities and reflect this in their day-to-day work and decision-making.
Pay: £16.00 per hour
Benefits:
- Company pension
- Employee discount
- Flexitime
- Free parking
Ability to commute/relocate:
- Alness IV17 0XS: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Location:
- Alness IV17 0XS (preferred)
Work Location: In person
