Guest experience manager Work, Jobs in Inverness, Hld (with Salaries)

Operations Manager - Short Term Rentals
Ness Holiday Homes —Inverness
- £35,000 - £42,000 a year
- Weekend availability
- Continuous improvement
- Driving
- Organisational skills
Quick apply
General Manager
Glen Mhor Hotel & Uilebheist Brewery and Distillery —Inverness
- £60,000 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Free parking
- Employee discount
Quick apply
3d
New Business Manager
The Travel Chapter —Inverness
- Weekend availability
- CRM software
- Sales
- Salesforce
Quick apply
Spa Manager
Bannatyne —Inverness
- £15.38 an hour
- Weekend availability
- Customer service
- Team management
- IT
- Annual leave
- Employee assistance programme
Hotel Sales Manager
Mercure Inverness —Inverness
- £42,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Restaurant Assistant Manager
Burger King UK —Inverness
- £31,750 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
General Manager - Inverness
KFC Scotland —Inverness
- £38,000 - £42,000 a year
- Full-time
- Restaurant
- Employee discount
1d
F&B Supervisor
Leonardo Hotel Inverness —Inverness
- Hotel
- Leadership
- Referral programme
Quick apply
Housekeeper / 1789 - The King`s Highway, Inverness
J D Wetherspoon plc —Inverness
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
18h
Hotel Duty Manager
Premier Inn —Inverness
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Supervisor
The White House —Inverness
- Up to £13.75 an hour
- Part-time
- Hospitality
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
Restaurant General Manager
KFC —Inverness
- £38,000 - £42,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
1d
Maintenance Assistant
Leonardo Hotel Inverness —Inverness
- Maintenance
- Hotel
- Referral programme
Quick apply
1d
Accommodation - Accommodation Supervisor - HK1
Parkdean Resorts —Nairn
- Weekend availability
- Supervising experience
- Resort
- Store discount
- Employee assistance programme
Quick apply
13d
Room Attendant - Weekends
Hotelcare —Inverness
- £12.71 - £12.90 an hour
- Part-time
- Hospitality
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
8d
Sports and Leisure - Activity and Leisure Assistant - AT2
Parkdean Resorts —Nairn
- £12.71 an hour
- Weekend availability
- First Aid Certification
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
14d
Bar staff / 1789 - The King`s Highway, Inverness
J D Wetherspoon plc —Inverness
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
1d
Restaurant Manager
Cru Hospitality The Sun Dancer Restaurant —Nairn
- £35,000 - £37,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Restaurant Supervisor / Bartender
R SQUARED INVESTMENTS LIMITED —Grantown on Spey
- Weekend availability
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply
Food and Beverage - Food and Beverage Supervisor - Q01
Parkdean Resorts —Nairn
- Weekend availability
- Supervising experience
- Leadership
- Resort
- Store discount
- Employee assistance programme
Quick apply
12d

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guest experience manager jobs near inverness, hld

Operations Manager - Short Term Rentals

Ness Holiday Homes
Inverness

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Qualifications

Driving Licence
Continuous improvement
Driving
Organisational skills
IT
Leadership

Full job description

At Ness Holiday Homes, we provide 5-star self-catering accommodation across our collection of holiday homes in Inverness. We are committed to delivering exceptional guest experiences through wonderfully clean, well-maintained, and beautifully presented properties.

The Role

We are seeking a proactive, organised, and hands-on Operations Manager to oversee our short-term rental operations. This is a key leadership role responsible for ensuring our properties consistently meet the highest standards while driving operational efficiency, team performance, and guest satisfaction.

The successful candidate will manage daily operations, lead the operations team, and continuously improve systems and processes. You will be required to work 5 days per week including regular weekends.

Key Responsibilities

Daily Property Operations

Use our IT system to Schedule all regular and adhoc tasks required.
Carry out thorough daily pre-arrival inspections.
Lead the team.
Ensure all properties are cleaned, maintained, and presented to the highest standard.

Team Leadership

Manage, support, and motivate the operations team.
Recruit, onboard, train, and develop team members.
Conduct performance reviews and provide ongoing coaching and feedback.
Create and maintain a positive, aligned, and high-performing team culture.
Oversee payroll processes and staffing budgets

Improvements

Continuously identify and implement improvements to increase operational efficiency and effectiveness.
Lead and manage operational projects.
Monitor operational performance through data analysis and reporting.

Other

Support guest communications and messaging.
Maintain health and safety standards across all properties and operational activities.
Prioritise and coordinate maintenance work, ensuring issues are resolved promptly.
Manage consumables budgets and stock control.
Ensure all property management systems are accurate and up to date.
Conduct regular property audits to ensure 5-star standards are maintained.
Occasional out of hours call outs.

Skills & Experience

Essential

Driving License and the confidence to drive around the city.
Ability to carry and lift heavy loads
Previous experience in an similar leadership role.
Experience leading and managing teams.
Strong organisational and planning skills.
Excellent communication and problem-solving abilities.
Experience managing budgets and operational resources.
Strong IT skills and confidence working with operational systems.
A proactive approach with a focus on continuous improvement.
Understanding of 5-star property presentation, cleaning, and maintenance standards.
Exceptional attention to detail.
Highly organised and able to manage multiple priorities.
Positive, professional, and solutions-focused.
Hands-on and willing to support operational tasks.This role would suit someone who takes pride in maintaining exceptionally high standards and enjoys leading a team to deliver outstanding results.

To apply please provide a full CV and covering letter detailing your suitability for this role.

Pay: £35,000.00-£42,000.00 per year

Experience:

Leadership: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in inverness, hld

Operations Manager - Short Term Rentals

General Manager

New Business Manager

Spa Manager

Hotel Sales Manager

Restaurant Assistant Manager

General Manager - Inverness

F&B Supervisor

Housekeeper / 1789 - The King`s Highway, Inverness

Hotel Duty Manager

Supervisor

Restaurant General Manager

Maintenance Assistant

Accommodation - Accommodation Supervisor - HK1

Room Attendant - Weekends

Sports and Leisure - Activity and Leisure Assistant - AT2

Bar staff / 1789 - The King`s Highway, Inverness

Restaurant Manager

Restaurant Supervisor / Bartender

Food and Beverage - Food and Beverage Supervisor - Q01

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