At Ness Holiday Homes, we provide 5-star self-catering accommodation across our collection of holiday homes in Inverness. We are committed to delivering exceptional guest experiences through wonderfully clean, well-maintained, and beautifully presented properties.
The Role
We are seeking a proactive, organised, and hands-on Operations Manager to oversee our short-term rental operations. This is a key leadership role responsible for ensuring our properties consistently meet the highest standards while driving operational efficiency, team performance, and guest satisfaction.
The successful candidate will manage daily operations, lead the operations team, and continuously improve systems and processes. You will be required to work 5 days per week including regular weekends.
Key Responsibilities
Daily Property Operations
- Use our IT system to Schedule all regular and adhoc tasks required.
- Carry out thorough daily pre-arrival inspections.
- Lead the team.
- Ensure all properties are cleaned, maintained, and presented to the highest standard.
Team Leadership
- Manage, support, and motivate the operations team.
- Recruit, onboard, train, and develop team members.
- Conduct performance reviews and provide ongoing coaching and feedback.
- Create and maintain a positive, aligned, and high-performing team culture.
- Oversee payroll processes and staffing budgets
Improvements
- Continuously identify and implement improvements to increase operational efficiency and effectiveness.
- Lead and manage operational projects.
- Monitor operational performance through data analysis and reporting.
Other
- Support guest communications and messaging.
- Maintain health and safety standards across all properties and operational activities.
- Prioritise and coordinate maintenance work, ensuring issues are resolved promptly.
- Manage consumables budgets and stock control.
- Ensure all property management systems are accurate and up to date.
- Conduct regular property audits to ensure 5-star standards are maintained.
- Occasional out of hours call outs.
Skills & Experience
Essential
- Driving License and the confidence to drive around the city.
- Ability to carry and lift heavy loads
- Previous experience in an similar leadership role.
- Experience leading and managing teams.
- Strong organisational and planning skills.
- Excellent communication and problem-solving abilities.
- Experience managing budgets and operational resources.
- Strong IT skills and confidence working with operational systems.
- A proactive approach with a focus on continuous improvement.
- Understanding of 5-star property presentation, cleaning, and maintenance standards.
- Exceptional attention to detail.
- Highly organised and able to manage multiple priorities.
- Positive, professional, and solutions-focused.
- Hands-on and willing to support operational tasks.This role would suit someone who takes pride in maintaining exceptionally high standards and enjoys leading a team to deliver outstanding results.
To apply please provide a full CV and covering letter detailing your suitability for this role.
Pay: £35,000.00-£42,000.00 per year
Experience:
- Leadership: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
