Workshop Controller - Inverness
Salary:Competitive salary + industry leading benefits + company bonus + company van
Shifts: Monday to Friday - Dayshift 39 hours (some flexibility required)
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Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service)
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Company van
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Savings and discounts for you, your family and friends on many high street retailers, holidays, hotels, gym memberships plus much more
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Company bonus scheme - paid quarterly up to a max of 5%
- Contributory Pension scheme + Health Cash Plan + Life Insurance
- Discount on Renault cars & Electric Car Salary Sacrifice Scheme
- Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years
- Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectations
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As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure
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Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate
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Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised
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Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify
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Manage the performance of the service department to ensure that KPI targets are achieved
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Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirements
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Anticipate production problems based on forward plan / resources and provide active support to handle workload
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Actively participate in the Dealerpoint’s Commercial Crew CRM meetings following the CRM process
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Assist the Dealerpoint Manager in the production of the annual business plan
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You will hold City & Guilds, NVQ Level 3 in heavy vehicle or equivalent and have previous experience of supervising in a commercial vehicle workshop.
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You will be knowledgeable in VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs and understand Operators License Laws and Regulations.
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You will require experience of leading a team, with the ability to motivate, coach, guide others in their objectives.
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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
