First contact Work, Jobs in Ipswich, Eng (with Salaries)

First Contact Navigator
CARA (Centre for Action on Rape and Abuse) —Colchester
- £24,496 - £26,845 a year
- Full-time
- Hybrid work
- English
- Data entry
- Phone etiquette
- Health & wellbeing programme
- Sick pay
Quick apply
14d
Operational Support Officer
HM Courts and Tribunals Service —Whitton
- £25,582 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
3d
Concierge
Sanctuary Supported Living —Ipswich
- £12.90 an hour
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Customer Service
Entain —Ipswich
- £13 an hour
- Overtime
- Cash handling
Retail Sales Advisor - Ipswich *New Store Opening*
Oak Furnitureland —Ipswich
- £45,000 - £50,119 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Admin Officer
Whitehouse Community Primary School —Ipswich
- £25,185 - £25,989 a year
- Organisational skills
- Communication skills
- School
5d
Host
Hallmark Care Homes —Ipswich
- £13.45 an hour
- Part-time
- Hospitality
- Customer service
- Café
- Employee discount
- Referral programme
Dispenser
Boots —Ipswich
- £13.92 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Caseworker
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Annual leave
10d
Training and Helpdesk Coordinator
Praxis42 —Ipswich
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
3h
Customer Experience Officer
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
9h
Sales Office Assistant
Cowells Arrow Bingo —Ipswich
- £27,800 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Operational Support Officer
HM Courts & Tribunal Service —Ipswich
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
3d
Kitchen Assistant - Bank
Hallmark Care Homes —Ipswich
- £13.45 an hour
- Call to connect
- Communication skills
- Negotiation
- Kitchen experience
- Employee discount
- Flexible schedule
Parental Returnship
Suffolk County Council —Ipswich
- £12.71 an hour
- Hybrid work
- Microsoft Office
- School
- Annual leave
8d
Events Officer
University of Suffolk —Ipswich
- £33,002 - £36,636 a year
- Full-time
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee discount
Databank Administrator
Suffolk County Council —Ipswich
- £25,185 a year
- Annual leave
3d
Employment Advisor
Realise Futures —Ipswich
- £27,150 a year
- Full-time
- Annual leave
13d
Statutory SEND Coordinator
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Annual leave
3d
Prisoner Custody Officer
Serco Plc —Ipswich
- £24,596 - £27,180 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme

I want to receive the latest job alerts for first contact in ipswich, eng

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First Contact Navigator

CARA (Centre for Action on Rape and Abuse)
Colchester

Quick apply

Job details

Full-time
£24,496 - £26,845 a year
14 days ago

Benefits

Health & wellbeing programme
Sick pay

Qualifications

Multilingual
English
Data entry
Phone etiquette
Communication skills
Negotiation

Full job description

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

If you are interested in applying, please visit our website for more details and an application form; https://caraessex.org.uk/vacancies.php

First Contact Navigators

The First Contact Navigator play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Esse and the post liaises with clients, the CARA team and external agencies, providing advice, support and information.

The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.

The main responsibilities of the post are:

· To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.

· To complete first contact calls and assessments with clients over the telephone.

· To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.

· To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.

· To assess and engage service users not currently engaged in appropriate specialist sexual violence services.

· To seek and respond to referrals from a variety of internal and external sources.

· To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.

· To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.

· To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on.

· To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.

· To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.

· To cover the enquiry line and the office phone and deal with enquiries as required.

· To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.

· To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.

· To attend regular team meetings and to work with colleagues to further the objectives of CARA.

· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.

· To report to the Service Development Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports.

· To be administratively self-servicing.

· To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.

· To take on new client, office and administration responsibilities as CARA develops.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion on our website. We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy

CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

Job Type: Full-time

Pay: £24,496.00-£26,845.00 per year

Benefits:

Health & wellbeing programme
Sick pay

Experience:

supporting vulnerable clients: 1 year (preferred)

Work Location: Hybrid remote in Colchester CO1

Quick apply

Refine Your Search

first contact jobs in ipswich, eng

First Contact Navigator

Operational Support Officer

Concierge

Retail Customer Service

Retail Sales Advisor - Ipswich New Store Opening

Admin Officer

Host

Dispenser

Caseworker

Training and Helpdesk Coordinator

Customer Experience Officer

Sales Office Assistant

Operational Support Officer

Kitchen Assistant - Bank

Parental Returnship

Events Officer

Databank Administrator

Employment Advisor

Statutory SEND Coordinator

Prisoner Custody Officer

I want to receive the latest job alerts for first contact in ipswich, eng

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