Role Overview-
Ipswich Town Foundation is seeking to recruit a full-time Family Activities Coordinator to plan and deliver exceptional matchday and non-matchday experiences for children through the power of Ipswich Town Football Club.
The role will lead the planning and delivery of matchday experiences at both men’s and women’s home matches and non-matchday experiences such as Birthday Parties at Portman Road. The postholder will play a key role in creating memorable experiences for children, families and supporters, whilst actively increasing participation and fan engagement.
Vision
An empowered, inspired and inclusive community to be proud of.
Mission
The Ipswich Town Foundation exists to provide impactful and inclusive activities to improve health, skills, opportunities, and lives of all generations across Suffolk.
By using the presence, power, and reach of Ipswich Town FC, we aim to inspire individuals to realise their potential both on and off the football pitch and create pride in their communities.
Core Values
- Honesty
- Hard Work
- High Standards
- Willingness to Learn
- Integrity
Key Responsibilities
Matchday Experience & Fly the Flag
- Manage the end-to-end administration of the Foundation's Matchday Experience and Fly the Flag initiatives.
- Process bookings accurately through the SRO Unify system.
- Liaise with team coaches and participants to ensure all relevant information is communicated effectively and in a timely manner.
- Work closely with the ITFC Ticketing Team to coordinate ticket requirements.
- Attend pre-match meetings to communicate key details with key members of staff across all matchday departments.
- Ensure matchday experiences are delivered safely, professionally and to a consistently high standard.
- Identify opportunities to enhance the customer experience and maximise revenue.
- Conduct post-experience surveys to gather feedback and identify opportunities for continuous improvement.
Birthday Parties
- Coordinate and deliver engaging birthday party experiences during weekends and school holidays.
- Act as main point of contact for enquiries and bookings.
- Communicate booking requirements and event details to delivery staff and the Club’s Venue Team.
- Liaise with parents to ensure expectations are met and special requests are accommodated where appropriate.
- Monitor customer satisfaction and implement improvements to enhance the experience.
- Support the growth of Birthday Parties to maximise income opportunities.
Womens Team Fan Engagement
- Lead the planning and delivery of FanZone activities at the JobServe Community Stadium for all weekend home fixtures.
- Pro-active approach to using fan engagement strategies to boost attendances.
- Co-ordinate mascot experiences and associated administration.
- Identify opportunities to enhance the customer experience and maximise revenue.
Junior Blues/Foundation Wide
- Support the Family Activities Manager with Junior Blues memberships through the season, acting as a deputy for any queries internally and externally.
- Have a full understanding of the Junior Blues offering on both matchdays and non-matchdays.
- Work across Foundation events where required.
Safeguarding & Compliance
- Ensure full compliance with Ipswich Town Foundation and school safeguarding policies and procedures.
- Maintain accurate safeguarding records and report concerns in line with policy.
- Undertake relevant safeguarding and CPD training as required.
WHAT DO YOU GET IN RETURN?
If you are successful, you can look forward to a healthy benefit package:
- Competitive salary
- Access to Ipswich Town match tickets
- Ipswich Town training kit
- 20 days annual leave plus bank holidays
- Contributory Pension Scheme
- Free onsite parking
- Discounted Ipswich Town merchandise
Short listing and interviews will take place throughout the duration of the vacancy ad. This may mean that the vacancy could close early should suitable candidates be found.
Applicants should be aware that due to the high volume of applications received, we are unable to respond to individuals during the recruitment process.
Closing date: Friday, 19 June 2026
Ipswich Town Foundation is an Equal Opportunities Employer. Ipswich Town Foundation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks required for relevant posts.
If you have the required skills, please apply by completing an application form via the Jobs & Careers page at itfc.co.uk.
For any questions, contact HR & Admin Officer Chloe York at [email protected]
Benefits:
- Free parking
- On-site parking
Work Location: In person
