Operations & quality assurance Work, Jobs in Ipswich, Eng (with Salaries)

Contact Centre Team Leader - ID 340
Hughes Electrical —Ipswich
- £15 an hour
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
Operations & Quality Assurance Administrator
Tridan Engineering Ltd —Clacton-on-Sea
- £28,000 - £30,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
11d
Functional Skills Maths Tutor
TCHC Group —Ipswich
- £25,000 - £34,000 a year
- Monday to Friday
- Maths
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Business Administrator
Hallmark Care Homes —Ipswich
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
5d
People (HR) & Recruitment Manager
First Bus —Ipswich
- Microsoft Office
- IT
- Employee assistance programme
Senior Learning and Development Coordinator
Consensus —Colchester
- £30,000 a year
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Health & Safety Advisor - 1 Year Fixed Term
Bachy Soletanche —Leiston
- Civil engineering
- Microsoft Office
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Guillotine Operator
M&C Colours Ltd —Ipswich
- £26,436 - £27,352 a year
- Full-time
- Heavy lifting
- Assembly
- Warehouse experience
- Free parking
Quick apply
Head of Care & Wellbeing Operations
East Anglia's Children's Hospices —Ipswich
- £66,582 - £77,368 a year
- Full-time
- Hospice
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
4d
Assistant Project Manager- Civils
Sizewell C —Felixstowe
- £50,000 - £62,000 a year
- Part-time
- Civil engineering
- Engineering
- Project management
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme
11d
Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
6d
Supplier Quality Engineer
Textron Specialized Vehicles —Ipswich
- 8 hour shift
- Computer literacy
- Engineering
- Analysis skills
- Annual leave
- Employee assistance programme
11d
Kitchen Assistant - Bank
Hallmark Care Homes —Ipswich
- £13.45 an hour
- Call to connect
- Communication skills
- Negotiation
- Kitchen experience
- Employee discount
- Flexible schedule
Project Manager - Enabling and Earthworks inc. Civils
Sizewell C —Felixstowe
- £75,000 - £85,000 a year
- Full-time
- Civil engineering
- Engineering
- Microsoft Office
4d
Senior Quality Engineer
Textron Specialized Vehicles —Ipswich
- 8 hour shift
- Engineering
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Apprenticeship Specialist
Sizewell C —Leiston
- £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
22h
Non-Working Civils Supervisor – Sizewell C (Black hat)
H W Martin (Traffic Management) Ltd —Sizewell
- Civil engineering
- Supervising experience
- First Aid Certification
- Free parking
- Employee assistance programme
Site Manager
GXO Logistics —Ipswich
- Up to £69,000 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
14d
Apprentice Quality Inspector
Civil Works Alliance —Ipswich
- Full-time
- Civil engineering
- Organisational skills
- Communication skills
- Annual leave
6d

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Contact Centre Team Leader - ID 340

Hughes Electrical -
Ipswich

Quick apply

Job details

Permanent | Full-time
£15 an hour
6 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Microsoft Office
Performance management
Quality assurance
IT
Leadership
Communication skills

Full job description

Why come and work with us?
Hughes is a family run company that has been trading for over 100 years. Hughes is not only a family company in name but also in attitude. Our ethos is simple - to treat people the way that they would want to be treated themselves! We are a long-standing company with long term plans, so aim to offer our staff a long and meaningful career. This means that we take training and career development seriously and as a result we aim to offer you a supportive and professional working environment.
We feel hard work should be rewarded, and therefore we offer you:

Employee Discount
Free use of Company Holiday Lodges
Discounted Gym Membership
Employee Assistance Program - including health and wellbeing services
Enhanced Holiday Allowance
Enhanced Maternity Leave
Enhanced Paternity Leave
Company Pension Scheme
Training and Development Programs
Supporting Community Projects
Life Insurance
Recognition for Long Service

We are excited to offer you an opportunity to join our team as a Contact Centre Team Leader in our Contact Centre in Ipswich.

We’re looking for a confident and inspiring leader who:

Thrives in a fast-paced, customer-focused environment
Is passionate about people development and team engagement
Leads by example with integrity, empathy, and accountability
Has a sharp eye for quality and is results-driven
Communicates clearly, constructively, and with a can-do attitude

As a member of our friendly and energetic team we are looking for an engaging personality to assist in leading our team and ensure our customers are served to the highest standards in line with company policies and values.
When recruiting we always look for individuals who share our values and can add their own personality. We encourage our teams to bring forward their own ideas and help contribute to our business.
We are looking for a person who can grow in their role and career with us through continued training and development.
What does the role include?
This is a great opportunity to drive your personal development, learn new skills and build your knowledge.

As a Contact Centre Team Leader, you’ll be responsible for:

Leading, motivating, and developing a team of contact centre advisors
Managing day-to-day operations to meet service level targets and KPIs
Monitoring quality assurance scores and identifying coaching needs
Supporting your team through regular 1:1s, feedback sessions, and performance reviews
Driving continuous improvement through analysis and action planning
Collaborating with other leaders across departments to deliver a consistent, customer-first experience
Handling escalated customer concerns with professionalism and empathy
Supporting recruitment, onboarding, and training of new team members

What Skills and Experience is required?
To be successful, you must be friendly, approachable and willing to take on a variety of tasks.

We're looking for someone who has:

Proven experience in a contact centre or fast-paced customer service environment
Previous leadership experience (formal or informal)
Strong knowledge of performance management and quality assurance practices
Ability to analyse data and use it to drive improvements
A proactive and solution-focused mindset
Excellent interpersonal and communication skills
Confidence using contact centre systems and Microsoft Office tools
Flexibility when business needs and expectations change.

Experience in the retail or electrical goods sector is a bonus but not essential.
IND01

Quick apply

Refine Your Search

operations & quality assurance jobs in ipswich, eng

Contact Centre Team Leader - ID 340

Operations & Quality Assurance Administrator

Functional Skills Maths Tutor

Business Administrator

People (HR) & Recruitment Manager

Senior Learning and Development Coordinator

Health & Safety Advisor - 1 Year Fixed Term

Guillotine Operator

Head of Care & Wellbeing Operations

Assistant Project Manager- Civils

Graduate IT Analyst

Customer Service Team Lead

Supplier Quality Engineer

Kitchen Assistant - Bank

Project Manager - Enabling and Earthworks inc. Civils

Senior Quality Engineer

Apprenticeship Specialist

Non-Working Civils Supervisor – Sizewell C (Black hat)

Site Manager

Apprentice Quality Inspector

I want to receive the latest job alerts for operations & quality assurance in ipswich, eng

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