Customer experience coordinator Work, Jobs in Ipswich, Sfk (with Salaries)

Technical Support Coordinator
Greenscape Energy Ltd —Ipswich
- £28,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
5d
Ocean Freight Import Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Works Coordinator
Sanctuary Group —Ipswich
- £32,762 - £34,486 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
11d
Customer Services Co-ordinator
Trade Counter Distribution Ltd —Stowmarket
- From £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Office Administrator
Eastern Fire Limited —Ipswich
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Customs Clearance Coordinator
Simarco —Ipswich
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
1d
Transport Planner
Marshalls Logistics —Colchester
- £30,000 - £40,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Security System Coordinator
OCS Group —Ipswich
- Monday to Friday
- Microsoft Excel
- Organisational skills
- Time management
Quick apply
Project Coordinator
COLCHESTER INSTITUTE —Colchester
- £28,686.84 - £31,284.24 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Senior Team Organiser
Civil Works Alliance —Ipswich
- Full-time
- Microsoft Office
- Organisational skills
- Annual leave
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
5d
Field Care Supervisor - (Domiciliary Care)
Deben Willow Care Ltd —Ipswich
- From £31,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Driving
Quick apply
Transport Operations Coordinator
Adaptainer Ltd —Ipswich
- Up to £30,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
Ocean Freight Quotations Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Annual leave
Quick apply
1d
Motor Trade Coordinator
Gallagher Bassett —Ipswich
- Employee stock purchase plan
- Life insurance
Customer Service Coordinator - Part Time
PPG —Stowmarket
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
4d
Customs Clearance Coordinator
Customs Support Group —Felixstowe
- Full-time
- Microsoft Excel
- Communication skills
- Life insurance
Quality Support Coordinator
Care UK —Colchester
- Microsoft Outlook
- Microsoft Office
- Travel
Account Coordinator - Bury St Edmunds
HSL Compliance Limited —Bury St. Edmunds
- £25,398.80 - £29,000.00 a year
- Customer service
- No experience needed
- Organisational skills
- Annual leave
- Sick pay
Quick apply
Field Technical Coordinator
M Group —Bury St. Edmunds
- Construction
- Communication skills
- Free parking
- Employee assistance programme

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customer experience coordinator jobs near ipswich, sfk

Technical Support Coordinator

Greenscape Energy Ltd -
Ipswich

Quick apply

Job details

Permanent | Full-time
£28,500 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Word
CRM software
Microsoft Outlook
Renewable energy

Full job description

Job description

We're hiring a Technical Support Coordinator to join our Technical Support Team. It's a varied, customer-facing role, and we're looking for someone who takes ownership, stays on top of the detail, and makes sure nothing gets left without a next step.

You'll be the first point of contact for technical queries across our renewable energy product range — solar PV, battery storage, heat pumps and air conditioning. One minute you're handling an inbound call from a customer, the next you're chasing a manufacturer for an outstanding response, the next you're updating a ticket and keeping an installer in the loop. Things move quickly, and we need someone who moves with them.

This role would suit someone who is naturally organised, a clear communicator, and genuinely curious about how technology works. You don't need to arrive with all the answers — but you do need to be the kind of person who finds them.

Key Responsibilities

Call Handling and Ticket Management

Answer inbound technical support calls from customers, installers and internal teams in a professional and helpful manner
Open, log and manage support tickets accurately, ensuring all relevant information is captured at first contact
Track open tickets through to resolution, keeping customers and internal teams informed of progress and expected timescales
Escalate tickets to the Technical Support Specialist or Technical Manager where issues require deeper investigation or are outside the scope of the role
Maintain clear and up-to-date ticket records so that the Technical Support Team has full visibility of all open queries.

Manufacturer and Supplier Liaison

Contact manufacturers and suppliers by email to raise technical queries, request product guidance and chase outstanding responses on behalf of the Technical Support Team
Log and track all manufacturer correspondence accurately, ensuring responses are shared with the relevant team members and linked to the correct support tickets
Build familiarity with manufacturer technical portals, warranty processes and product documentation to support efficient query resolution
Flag unresolved or urgent manufacturer queries to the Technical Support Specialist for further action where necessary

Customer Issue Resolution and Experience

Support the Business Support Team in resolving customer issues relating to system performance, operation or faults.
Provide clear technical explanations that can be communicated to customers.
Assist in diagnosing customer-reported issues using monitoring systems and installation records.
Where appropriate, communicate directly with customers to explain technical findings or proposed solutions.

In carrying out the role, the Technical Support Coordinator must ensure that all queries are handled in a way that:

Supports prompt and effective resolution of customer problems
Provides clear and understandable technical explanations
Demonstrates professionalism and technical competence
Minimises disruption or inconvenience to customers
Maintains customer confidence in the company’s services.

Learning and Development

Actively develop product and systems knowledge across the company’s renewable energy and HVAC range, supported by structured training and mentoring from the Technical Support Team

What we offer

£28,500 basic salary
Opportunities for progression for the right candidate
Enhanced annual leave: 25 days, plus an additional day per year after two years' service (up to a maximum of 35 days)
Pension Scheme
Medicash Health Plan (cashback on everyday healthcare costs)
Life assurance at 4x salary
Cycle to work scheme
Friendly, supportive, and collaborative team environment
You'll receive ongoing coaching and support, with KPIs around productivity and customer satisfaction reviewed with you regularly once you're settled in.

Hours and location

37.5 hours per week. 8.00am–4.30pm, Monday to Friday
Office-based at Woodbridge Road, Ipswich.
We're happy to discuss reasonable adjustments at any stage of the process or in the role itself.

How to apply

Please apply via Indeed with an up-to-date CV. We'll be reviewing applications from 22nd June 2026, with first-stage Teams interviews taking place that week and the following week. Successful candidates will then be invited to a face-to-face interview at our Ipswich office.

Applicants must have the right to work in the UK to apply.

If you're a natural organiser who enjoys variety, takes ownership of every query, and wants to build a career in renewables, we'd love to hear from you.

* Please note: we are recruiting directly and are not seeking support from recruitment agencies at this time. Thank you for your understanding.

Job Types: Full-time, Permanent

Pay: £28,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Life insurance

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in ipswich, sfk

Technical Support Coordinator

Ocean Freight Import Coordinator

Works Coordinator

Customer Services Co-ordinator

Office Administrator

Customs Clearance Coordinator

Transport Planner

Security System Coordinator

Project Coordinator

Senior Team Organiser

Customer and Operational Services Coordinator

Field Care Supervisor - (Domiciliary Care)

Transport Operations Coordinator

Ocean Freight Quotations Coordinator

Motor Trade Coordinator

Customer Service Coordinator - Part Time

Customs Clearance Coordinator

Quality Support Coordinator

Account Coordinator - Bury St Edmunds

Field Technical Coordinator

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