Driver manager Work, Jobs in Ipswich, Sfk (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
9d
Delivery & Installation Driver 7.5T
The Sofa Delivery Company —Ipswich
- £16.75 an hour
- Full-time
- Time management
- Annual leave
- Employee discount
Quick apply
14d
Expense Analyst
AXA —Ipswich
- Up to £50,000 a year
- Negotiation
8d
Office Administrator
Eastern Fire Limited —Ipswich
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
3d
Delivery & Installation Driver 3.5T
The Sofa Delivery Company —Ipswich
- £13.24 an hour
- Full-time
- No experience needed
- Driving
- Paid training
- Annual leave
Quick apply
14d
Programme Manager - 12 Month FTC
SmartestEnergy —Ipswich
- £50,000 - £59,000 a year
- Hybrid work
- Travel
- IT
Quick apply
7d
Hygiene Operative
Two Magpies Bakery Ltd —Walpole
- £29,325 a year
- Full-time
- Cooking
- Bakery
- In-person
Quick apply
Shift Manager - Dispatch
DPD Group UK —Ipswich
- £40,000 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
8d
Expense Analyst
AXA UK —Ipswich
- Up to £50,000 a year
- Negotiation
- Annual leave
9d
Transport Planner
Marshalls Logistics —Colchester
- £30,000 - £40,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Bus Driving Instructor
Arriva Kent & Surrey Limited —Colchester
- Travel
- School
- Teaching
Quick apply
10d
Factory Operative
Fire Glass UK —Colchester
- Full-time
- Heavy lifting
- Warehouse experience
- Power tools
- Free parking
Quick apply
1d
Postal Delivery Driver
Royal Mail Group —Tiptree
- Overtime
Project Manager - 12 month FTC
SmartestEnergy —Ipswich
- £50,000 - £55,000 a year
- Hybrid work
- Project management
- Travel
- Agile
Quick apply
Motor Trade Coordinator
Gallagher Bassett —Ipswich
- Employee stock purchase plan
- Life insurance
Transport Manager
Naptune limited —Ipswich
- From £350 a month
- Part-time
- Supervising experience
- Continuous improvement
- Organisational skills
Quick apply
Security Administrator
OCS Group —Stowmarket
- £12.92 an hour
- Monday to Friday
- Customer service
- Communication skills
Quick apply
9d
Installations Manager
Focus Agency Group Limited —Colchester
- Up to £45,000 a year
- Full-time
- Hybrid work
- Driving
- Organisational skills
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Claims Handler
Gallagher Bassett —Ipswich
- Customer service
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
14d
Fleet Manager - Haulage & Container Transport
1 to 1 Transport & Logistics Ltd —Ipswich
- £30,000 - £50,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
Quick apply

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year
9 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within haulage, transport, or logistics.
Strong understanding of transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

driver manager jobs in ipswich, sfk

Customer Service Manager (Haulage / Logistics)

Delivery & Installation Driver 7.5T

Expense Analyst

Office Administrator

Delivery & Installation Driver 3.5T

Programme Manager - 12 Month FTC

Hygiene Operative

Shift Manager - Dispatch

Expense Analyst

Transport Planner

Bus Driving Instructor

Factory Operative

Postal Delivery Driver

Project Manager - 12 month FTC

Motor Trade Coordinator

Transport Manager

Security Administrator

Installations Manager

Claims Handler

Fleet Manager - Haulage & Container Transport

I want to receive the latest job alerts for driver manager in ipswich, sfk

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