By joining our business, you will become a key member of a growing Facultative Reinsurance Client Servicing team in Ipswich, working alongside sales and broking colleagues in London, our global network offices, our direct clients and our operational team in Mumbai.
We place bespoke facultative reinsurance solutions for our diverse client base, ranging from large and small overseas insurance companies, local insurers and Lloyd’s Syndicates.
We are an integral part of the end-to-end client servicing function, beginning with the discussions with our clients to establish their reinsurance requirements alongside our brokers, through to the completion of the reinsurance product. Our brokers approach the reinsurance market, to tailor a structured reinsurance programme to meet our clients’ needs. We work closely with the London market brokers during the process to assist them with the co-ordination of the placement, keeping the client up to date on progress.
The Role:
Work alongside Brokers and Client Relationship Managers to understand the client’s business and their risk management needs, to look for solutions to deliver those needs
Provide excellent ongoing service throughout the life cycle of a clients’ policy.
Understand and apply the business unit policies and procedures.
Provide technical, industry and subject matter expertise where required.
Draw upon expertise within specialist technical teams within the Business Unit (BU) and across the Group for the benefit of the client as required.
Liaise with clients and build strong relationships.
Work alongside (and provide direction as appropriate) the Mumbai Placing & Billing Team (P&B), by logging requests on Service Hub so they can prepare MRC’s (Market Reform Contracts), Invoices and Evidence of Covers (EOCs)
Produce renewal documentation with guidance from brokers and support from the Mumbai Placing & Billing Team.
Coordinate with Mumbai Placing & Billing Team on queries, errors, revisions etc.
Issue accurate documentation to the client in a timely manner.
Respond quickly and accurately to new business requests.
Maintain the placement file on the Electronic Filing System/Document Management System (DMS)
Conduct Know Your Customer checks (KYC) and refreshers as and when required
Perform Sanctions Checks on SMART tool through coordination with Lead Broker on resolution of issues and queries
Perform Third Party Approval process by populating the Third-Party Scorecard through coordination with Lead Broker on resolution of issues and queries
Check Market Security for TOBA (Terms of Business Agreement) status of markets being proposed and advise to Lead Broker
Check Market Security for the status of carriers being used (including the use of any non-approved market letters, fact sheets as required), and ensure these are provided to the client at Indication / Quote stage as necessary.
Prepare CEM (Client Excellence Model) Quote-to-Client (QTC) and Confirmation of Cover (CoC) where requested.
Check organisations are setup (Client, Insured, Reinsured, Reinsurers, Third Party etc.) on Eclipse and initiate actions accordingly if not
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Be the first point of contact for all internal queries (including Accounting & Settlement (A&S)) aiming to resolve all internal queries independently
Placement Management
Check policies/contracts/endorsements, market presentations and client documentation as appropriate before issuing to the client or underwriter.
Provide accurate mid-term adjustment documentation to the client as and when required throughout the policy period.
Operational and Service Delivery
- Deliver ongoing high level end-to-end client service, ensuring adherence to Willis Towers Watson Group policies, procedures and all regulatory requirements for client activity.
- Respond to clients in a timely manner to ensure optimum client retention rates.
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels.
- Manage Key Performance Indicators (KPI’s)/Service Level Agreements (SLA’s) to ensure targets are met.
- Support the implementation of any new processes/procedures that are put in place.
- Ensure adherence to Group policies, procedures and all regulatory requirements.
- Support the overall operational governance and decision-making process.
- Support management and Willis Towers Watson in the management of risks applicable to the Business Unit.
- Any other duties commensurate with position or level of responsibility.
Other
- Support the overall operational governance and decision-making process.
- Support management and Willis Towers Watson in the management of risks applicable to the Business Unit.
- Any other duties commensurate with position or level of responsibility.
What you’ll bring
- Preferably ACII qualified or working towards the ACII qualification
- A good knowledge of the (re)insurance market to address client and technical issues
- Proven track record of delivering high levels of client service.
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, and (re)insurers.
- Ability to represent the practice and Willis Towers Watson with integrity and credibility
- Ability to work both independently and as part of a wider team
- Able to prioritise, manage deadlines and work under pressure
- Good communication skills.
- Experience of working with and adhering to processes and systems to support client service delivery.
- Ability to adapt personal style to work effectively with a wide range of clients, colleagues, and underwriters
- Must be prepared to work with integrity and openness, always complying with FCA requirements.
- Good IT skills with excellent Excel usage capability including:
- Broking Systems
- MS Office
- Power BI
- PQ / RIC
- Ability to assimilate and apply large volumes of information rapidly
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]
