Role summary
To be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming, responding to general enquiries as part of the reception team. We are looking for a volunteer receptionist to cover 1pm until 4pm on Fridays.
Provide telephonist and reception services to St Helena Hospice.
Welcome and direct clients arriving for counselling or therapy sessions and maintain a presentable and welcoming venue.
An enhanced DBS check is required for this role.
Main duties of this role may include any of the following:
· Be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming and responding to general enquiries where possible.
· Ensure visitors sign in on arrival and follow current directions for sanitising hands and PPE where required.
· Inform staff members promptly of clients arriving for counselling or therapy sessions offering and providing refreshments.
· Receive and transfer telephone calls through the main switchboard relaying messages via email, written message or hand delivery ensuring they are directed to the right person.
· Direct couriers to the main reception for deliveries and collections.
· Ensure all information is kept secure and maintain confidentiality under data protection regulations at all times regarding all patients, clients, staff and other volunteers.
· Open and close up reception area at start or end of each shift.
· Maintain a clean and presentable reception area.
· Check counselling rooms before and after sessions to ensure they are presentable for use, tidying where necessary.
· Check the kitchen remains tidy and restock with tea, coffee, and milk as required.
· Take payments for purchase of goods, using card payment system or cash handling, documenting record of sales following relevant guidance.
Training & supervision
· All volunteers are required to complete mandatory online training relevant to the area of their voluntary role; this will include safeguarding.
· First day induction with line manager.
· Attend any reception meetings as required, to remain up to date with organisational changes.
· Supervision and regular updates with dedicated line manager.
· Enhanced DBS check.
Experience & qualifications required
· Experience of working on reception desirable but not essential as training will be given.
· Experience in a customer or patient facing role.
· Able to demonstrate good organisation and attention to detail.
· Reliable, organised, honest and punctual.
· Excellent communication skills, verbal and written.
· To undertake any other tasks as requested/deemed appropriate with the nature of the role.
· Be able to remain calm in difficult situations.
· Sensitivity and understanding.
Work Location: In person
