Client services occupations Work, Jobs in Irby, Msy (with Salaries)

Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
12d
Customer Success Manager
Print Logic Reprographics ltd —Prenton
- From £25,500 a year
- Part-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
6d
Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
14d
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Junior Onboarding & Implementation Specialist
Booking Experts —Chester
- Hybrid work
- Analysis skills
- APIs
- Communication skills
- Annual leave
Customer Service Exec (Crime/Family/PC)
Bell Lamb & Joynson Solicitors —Runcorn
- Up to £23,132.20 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Client Manager
AlphaBiolabs —Warrington
- Up to £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
12d
New Enquiry Manager – Legal Customer Services
AlphaBiolabs —Warrington
- £27,000 a year
- Hybrid work
- CRM software
- Sales
- Customer service
Customer Liaison Retrofit Advisor - 9 Month Contract
Torus —Warrington
- £29,037 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Admin Agent
The Granite Group —Formby
- £28,609 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
- Human resources
Quick apply
Trust Services Partner
NHSProfessionals —Warrington
- £26,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Executive
Barbon Group Ltd. —Chester
- Sales
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Funded Customer Associate
Flourish —Liverpool
- £30,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Mentoring
- Annual leave
- Employee assistance programme
11d
Client Services Coordinator - Mandarin Speaking
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
Focus Account Representative
Ingevity —Warrington
- Full-time
- Customer service
- Continuous improvement
- Communication skills
Platform Delivery Specialist
PIB Group Services Ltd. —Chester
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
Quick apply
11h
Account Manager
Stobart —Appleton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Coordinator
Clearway Group —Runcorn
- £27,500 a year
- Full-time
- Communication skills
Quick apply

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client services occupations jobs near irby, msy

Customer Service Case Manager

AlphaBiolabs -
Warrington

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
12 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
Analysis skills
IT
Financial services
Negotiation

Full job description

Overview
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol testing services to the legal community, members of the public and companies across the UK and internationally. We are going through an exciting period of growth, and our team now needs to expand and recruit a Customer Service Case Manager to support our customers in the Legal sector (mainly social workers and Family Law solicitors). This role is to be a single point of contact for our customers throughout their casework journey with Alpha Biolabs. This role is offered on a full-time basis. This role is hybrid working Monday – Friday.

Roles Responsibilities include:

A single point of contact for specific groups of customers including provision of quotes, chasing quotes, registering cases, organising sample collections, releasing case reports, generating invoices, resolving invoice queries and acting as point of contact for customers for cases or the full lifecycle.
The Case Manager will report directly to the Customer Service Manager
The Case Manager will aim to deliver excellence on every interaction both internal and external
To engage directly with our customers, anticipate or help them to understand their needs and deliver a quality and relevant service within agreed service level agreements.
To handle any customer complaints at first contact with a “one call” resolution where possible. All complaints should be reported to the Customer Service Manager and if required the Quality team for root cause analysis.
Ensure compliance with ISO17025 and ISO9001 and all departmental procedures, policies and protocols.
All interactions, written or verbal, will be professional and courteous with all our customers, internal and external. All case-related interactions are recorded on our casework management system.
Achieve key performance indicators as set by the Customer Service Manager.
Attend account meetings and engage with solution led thinking.

Key Skills

Effective communication both spoken and written.
Ability to identify own limitations and strengths
Proactively recognise training needs and request support
Work within a structured process, understand the demands of the quality management system and adherence to best practice
Ability to negotiate and respond to the customers’ demands
Deal with situations with empathy yet able to be assertive as appropriate.
Manage the expectations of the customer and the business
Outstanding attention to detail and accurate recording of information
Commercial acumen- able to spot opportunities for to upsell etc and influence the customer as appropriate
Very organised, able to plan and deliver and multi-task, meeting targets and deadlines
Able to keep calm under pressure
Whilst taking responsibility for a specific group of customer, must also be able to work as part of a team to cover absences, colleagues’ peaks in demand, etc.
An understanding of external and internal customers
IT literate.

Benefits:

· Company pension

· Cycle to work scheme

· Enhanced maternity leave

· Enhanced paternity leave

· Free, on-site parking

· Health & wellbeing programme

· Life insurance

· Enhanced sick pay

· Bereavement leave

· Hybrid (2-3 days from home per week, following initial training which will be on site)

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Work from home

Work Location: Hybrid remote in Warrington WA5 8WD

Quick apply

Refine Your Search

client services occupations jobs in irby, msy

Customer Service Case Manager

Customer Success Manager

Customer Success Manager

Junior Customer Success Manager

Junior Onboarding & Implementation Specialist

Customer Service Exec (Crime/Family/PC)

Client Manager

New Enquiry Manager – Legal Customer Services

Customer Liaison Retrofit Advisor - 9 Month Contract

Admin Agent

Customer Service Representative II

Trust Services Partner

Customer Experience Manager

Customer Success Executive

Funded Customer Associate

Client Services Coordinator - Mandarin Speaking

Focus Account Representative

Platform Delivery Specialist

Account Manager

Customer Support Coordinator

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