Customer service manager Work, Jobs in Irchester, Nth (with Salaries)

Customer Insight, Voice and Influence Manager
Amplius —Rushden
- £53,200 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
1d
Senior Customer Experience Manager
Allison Homes —Peterborough
- Full-time
- Management
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
5d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
12d
Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Trainee Account Manager
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Gym membership
Quick apply
7d
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN‘n’OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
8d
Operations Manager
ASDA —Rushden
- Full-time
- Customer service
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
12d
Bookshop Manager
Suddenly on Sheaf Street Ltd —Daventry
- £35,000 a year
- Full-time
- Management
- Sales
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
9d
General Manager
Innoflate —Northampton
- £32,000 - £36,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
8d
Customer Consultant/Project Manager
The Bathroom Studio Kettering —Kettering
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
4d
Senior Copywriter & Editorial Lead
BauWatch Group —Northampton
- £78,000 - £85,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Organisational skills
9d
Department Manager for Hiking and Fitness
Decathlon UK —Rushden
- Weekend availability
- Microsoft Excel
- Analysis skills
- Leadership
- Employee discount
7d
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN n OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Senior Event Operations Manager - CarFest (Fixed Term Contract)
Silverstone —Silverstone
- Weekend availability
- Analysis skills
- Project management
- Continuous improvement
Quick apply
7d
Site Director
MAPP —Bedford
- £70,000 - £75,000 a year
- Full-time
- Organisational skills
- Time management
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Sales
- Presentation skills
- Continuous improvement
- Employee assistance programme
- Employee discount
14d

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Customer Insight, Voice and Influence Manager

Amplius -
Rushden

Apply Now

Job details

Full-time
£53,200 a year
1 day ago

Qualifications

Analysis skills
Communication skills

Full job description

Do you have experience using customer insight, data and engagement to improve services? Join Amplius as our Customer Insight, Voice and Influence Manager and help shape how we listen to, understand and respond to our customers.

You’ll lead the delivery of our Customer Influence Framework, working with teams across the organisation to turn insight into meaningful improvements, stronger customer experiences and better outcomes.

Salary: £53,200 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston office

Please Note: Travel will be required across all Amplius offices

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Lead the delivery and continuous improvement of Amplius’ Customer Influence Framework, embedding a customer-focused and insight-led culture across the organisation.
Develop customer insight frameworks, segmentation models, dashboards and analytical tools to support strategy, service design and decision-making.
Translate customer feedback, data and trends into clear recommendations that drive service improvements and better customer outcomes.
Develop inclusive approaches to capture customer voice, supporting co-design, scrutiny and participation activities across customer groups.
Ensure compliance with regulatory requirements, including Consumer Standards and Tenant Satisfaction Measures (TSMs), through effective data collection, analysis and reporting.
Build strong relationships across Amplius and with external partners to embed customer-led approaches and promote best practice in insight and engagement.

What we’re looking for

A professional housing qualification at CIH Level 4 or equivalent.
Significant experience in customer insight, engagement or service improvement within housing, public or regulated sectors.
Strong knowledge of customer segmentation, insight frameworks and engagement methodologies.
Experience delivering insight, reporting and dashboards to influence strategic decision-making.
Ability to interpret complex data and customer feedback to identify opportunities and deliver practical service improvements.
Strong analytical, communication and stakeholder management skills, with a customer-focused, proactive and collaborative approach.

Important - DBS clearance and right to work in the UK are essential requirements for this role. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 9 August

Telephone interviews: 17 August

Interviews in Rushden: 21 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Apply Now

Refine Your Search

customer service manager jobs in irchester, nth

Customer Insight, Voice and Influence Manager

Senior Customer Experience Manager

Key Account Director

Head of Operational Excellence & Support

Customer Service Team Leader

Trainee Account Manager

Account Manager

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Operations Manager

Manager Service Delivery & Transport

Bookshop Manager

General Manager

Customer Consultant/Project Manager

Senior Copywriter & Editorial Lead

Department Manager for Hiking and Fitness

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Customer Experience Manager

Senior Event Operations Manager - CarFest (Fixed Term Contract)

Site Director

Head of Professional Services

I want to receive the latest job alerts for customer service manager in irchester, nth

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