About You....
Do you have proven experience in providing excellent customer service? Can you build strong and lasting relationships with staff and customers? Do you have experience in managing customer expectations and satisfaction? Enjoy getting the very best out of your team? Do you thrive in a fast paced, troubleshooting, problem solving environment? Are you looking for a new and exciting challenge with an expanding company with great career prospects? If so, this role could be for you
About the role....
We are looking for a hands on Specialist Service Delivery Manager to manage a small team of specialist cleaning operatives, your duties would include but will not be limited to:
- Effective leadership: development and training of the team to ensure that they have the resources, skills, attitudes, and behaviours to deliver outstanding service to our clients
- Become an expert in your field - with a can-do and hands on approach. You will be expected to work on the tools alongside your team when required
- Meticulously plan the specialist team diary / workload - liaising with internal and external customers effectively
- Develop and maintain a strong and close partnership with our clients including the timely and effective resolution of issues and the development of additional contract opportunities for the business
- Responsible for the control, monitoring, and delivery of the service level agreement to deliver value to clients within the agreed contract costs
- Promote a culture of safety across all tasks through the specialist cleaning team, which is compliant with ISM safety and quality systems, including managing, maintaining, and reviewing safety procedures
- Carry out regular reviews of staff performance and make recommendations as appropriate
- To be responsible for any Health and Safety matters arising within the operation and to undertake assessment and review of such incidents/events in line with the Company’s internal and external Health and Safety procedures
- Responsible to provide competent training and monitor the safe operation of all equipment
- Identify continuous improvement opportunities within our operation to drive efficiencies and innovation across the national contracts team through effective engagement of the Head Office support team
- Responsible for initiating recruitment within your team, conducting interviews and candidate selection, and providing induction and training to new site colleagues
- Act as a brand ambassador for ISM and its values both internally and externally
- To prepare and organise all machinery for all specialist works
- To keep the ISM warehouse and external areas tidy and organised, including landscaping duties ensuring a safe working environment
- To complete all compliance documentation and ensure that the ISM warehouse areas meet all compliance requirements
- To complete light maintenance on warehouse machinery
In return we will offer you:
- A competitive salary
- Company Mobile Phone
- Company Laptop
- Company Pension
- Access to company fleet vehicles
- Full Training
- Christmas Gifts
- Company Events
Experience working in a hygiene environment would be advantageous but not essential.
The right candidate will need to be open to working flexible hours - contracted to 40 hours per week - 5 days out of 7.
About Us….
We are the market leaders in providing high quality facilities services nationwide. We work predominantly in the production, warehouse distribution, transport and public sectors. Our services cover cleaning, security, maintenance, landscaping and recycling operations. At ISM we pride ourselves on having a strong emphasis on safety and high quality standards. Our colleagues are training to adopt the ISM 'can do' attitude and our experienced teams are focused on providing an excellent standard of personal customer service.
#HP
Pay: From £35,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
Experience:
- Management: 1 year (Preferred)
Work Location: Hybrid remote in Northampton NN6 9BW
