Support advisor Work, Jobs in Irlam, Gtm (with Salaries)

Service Advisor
Northern Commercials (Mirfield) Ltd —Manchester
- £30,261.64 a year
- Full-time
- Computer literacy
- English
- Organisational skills
- Free parking
Quick apply
5d
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Computer skills
- Work from home
Quick apply
4d
Sales Advisor
The White Company —Manchester
- Cash handling
- Employee discount
Mortgage Advisor
The Mortgage Experts —Hindley
- £60,000 - £100,000 a year
- Remote
Quick apply
Tech & Customer Support Advisor
Fusion Fibre Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Free parking
- Work from home
Quick apply
5h
Customer Service Advisor
Essential Insurance —Sale
- £26,000 - £32,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Free parking
- Profit sharing
Quick apply
1d
Sales Advisor - Trafford Centre, Manchester
Whittard of Chelsea —Manchester
- £11.78 - £12.71 an hour
- Weekend availability
- Customer service
- Communication skills
- Store discount
- Employee discount
7d
Experienced Life Insurance Advisor - Office Based
Essential Insurance —Sale
- £35,000 - £75,000 a year
- Part-time
- Customer service
- In-person
- Time management
- Free parking
- Profit sharing
Quick apply
Careers Progression Advisor
GK Training Services Limited —Leigh
- From £12.98 an hour
- Part-time
- Teaching
Quick apply
1d
Retail Sales Assistant
Bloom Manchester —Manchester
- From £13.95 an hour
- Full-time
- Hospitality
- Merchandising
- In-person
- Employee discount
- Referral programme
Quick apply
1d
Dispenser
Boots —Manchester
- £13.92 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
6d
Customer Advisor (Airport)
Boots —Manchester
- £16 an hour
- Weekend availability
- In-person
- Employee assistance programme
- Employee discount
Welfare Advisor
Freedom from Torture —Manchester
- £34,220 - £39,696 a year
- Full-time
- Annual leave
Quick apply
Customer Service Advisor
Gallagher —Stretford
- £27,976 a year
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Gym membership
Quick apply
8h
People Advisor
Our Lady Help of Christians Catholic Multi Academy Trust —Macclesfield
- £31,537 a year
- Full-time
- Microsoft Word
- Travel
- Human resources
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Customer Service Advisor
United Utilities —Warrington
- £13.95 an hour
- Temporary
- Bilingual
- English
- Data entry
- Free parking
Quick apply
7d
Customer Advisor
Boots —Manchester
- £16 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Helpline Advisor
Stephensons Solicitors LLP —Wigan
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Typing
- Free parking
- Annual leave
Change of Tenancy Advisor
Clear Business —Sale
- £25,870 - £29,000 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
- Annual leave
Quick apply
Travel Consultant
Avanti Destinations —Manchester
- Up to £26,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
1d

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Service Advisor

Northern Commercials (Mirfield) Ltd -
Manchester

Quick apply

Job details

Permanent | Full-time
£30,261.64 a year
5 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Vehicle service booking
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
English
Appointment booking and call handling
Automotive service
Organisational skills
Front desk
Customer interaction
Outbound calling
Communication skills
Mechanical knowledge

Full job description

As a Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Dealership. You will have excellent communication and organisational skills to deal with customers face to face, Via E-mail or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You can work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and aim to achieve on targets. You will possess a passion for the product and deliver incredible customer service in everything you do. To provide an outstanding level of customer care always ensuring the highest standards of satisfaction. You’ll be required to book service and repair work always ensuring workshop and parts availability, to keep customers fully informed of progress and advise of any extra work needed, to organise loan car bookings. To obtain and process payments according to company policies, to achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum, to maintain accurate customer records on Keyloop to meet the Manufacturers expectations, To make telephone or e-mail contact with customers to follow-up / Up sell & Progress.

To be a success in this role, you will have: Effective communication skills, Commitment to delivering customer excellence, A good standard of verbal and numerical reasoning, Computer literacy, A keen eye for detail & Previous experience in a target driven role.

Service Advisor Roles & Responsibilities

Receive incoming calls - (Daily)

react accordingly to customer requests

Front counter – (Daily)

To welcome customers in a professional manner when customers are dropping off vehicles, confirming the details on the job card are accurate before passing the job cards to the workshop.

To welcome customers collecting vehicles, confirming what work has been carried out, ensuring any outstanding payments are made if the customer does not hold a credit account.

E-mail Enquiries - (Daily)

React promptly to customer requests via e-mail and always respond

professionally

Creation of job cards – (Daily)

Ensuring all the relevant customer details are correct, Payment method is confirmed, Recalls & PIP’s have been checked prior to arrival.

Job cards to be made a minimum of one week ahead of their arrival date to ensure a smooth transition for when the customer arrives with their vehicle.

Confirmation to be printed clearly on the job cards of the allocated time authorised by the customer.

Confirmation of the expectations from the customer of when they would like to collect the vehicle to ensure the workshop can plan accordingly.

Progress No shows – (Daily)

Contact customers the next day following a no show and organise an alternative date, If the customer no longer wants to bring their vehicle in then close the job card.

Large fleet customer updates – (Daily)

Customers so far who have this update include – GXO, AMAZON, ROMAC & TESCO

Creation of breakdown job cards – (Daily)

Ensuring all the relevant customer details are correct, Payment method is confirmed, Recalls & PIP’s have been checked.

Ensuring the dossier details are included on the job cards and the relevant paperwork is printed and placed with the job pack.

Updating customers – (Daily)

Ensure customers are updated throughout their visit to our dealership ensuring any delays are also communicated that could surpass the customers expectations of when they require their vehicle back.

Vehicle completion – (Daily)

Ensure customers are contacted as soon as vehicles are complete. Whilst contacting customers on completion you must ensure we have the necessary payment methods obtained prior to collection should the visit not be covered under any contract or Warranty. Payment methods can be taken via Cash payment, Card payment, World Pay or the customer has an account ensuring we have the necessary Purchase Orders.

Benefits:

Company pension
Free parking
On-site parking
Health and wellbeing support
Boost works company benefits

Schedule:

Monday to Friday

Pay: £30,261.64 per year

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Manchester M44 5PN: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

support advisor jobs in irlam, gtm

Service Advisor

Customer Service Advisor

Sales Advisor

Mortgage Advisor

Tech & Customer Support Advisor

Customer Service Advisor

Sales Advisor - Trafford Centre, Manchester

Experienced Life Insurance Advisor - Office Based

Careers Progression Advisor

Retail Sales Assistant

Dispenser

Customer Advisor (Airport)

Welfare Advisor

Customer Service Advisor

People Advisor

Customer Service Advisor

Customer Advisor

Helpline Advisor

Change of Tenancy Advisor

Travel Consultant

I want to receive the latest job alerts for support advisor in irlam, gtm

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