Application support technician Work, Jobs in Irthlingborough, Nth (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
9d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Windows
- Bachelor's degree
- Travel
Application Technician
U-POL Limited —Wellingborough
- Laboratory experience
- Teaching
Quick apply
Lead Bioresources Technician
Anglian Water Services Ltd —Northampton
- £41,699 - £50,303 a year
- Overtime
- Communication skills
- Annual leave
- Employee discount
Technical Support Engineer
Avonnex Limited —Market Harborough
- £24,420 - £26,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Travel
- Free parking
Quick apply
Motorsport Paramedic
Santa Pod Raceway —Wellingborough
- £22.13 an hour
- 12 hour shift
- Anatomy knowledge
- Medication administration
- Patient care
- Free parking
- Annual leave
Quick apply
3d
Fire Service Tecnician
BAM Construction —Wellingborough
- Overtime
- Maintenance
- Microsoft Office
- Travel
Laboratory Technician
Wellingborough —Wellingborough
- Full-time
- Driving
- Employee discount
Quick apply
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Software troubleshooting
- Bachelor's degree
- Travel
9h
General Maintenance Technician
Presence & Co. —Peterborough
- £28,000 - £30,000 a year
- Full-time
- Carpentry
- Up to 50% travel
- Maintenance
- Free parking
- Life insurance
Quick apply
Emergency Medical Technician
Medicmart Ambulance Service Ltd —Peterborough
- £16.02 - £26.30 an hour
- Part-time
- Patient care
- School
Quick apply
4d
Science Technician
OneSchool Global United Kingdom —Northampton
- Part-time
- School
- Teaching
- Referral programme
Pharmacy Technician Apprenticeship
Skills 4 Group —Wellingborough
- £12.75 an hour
- Customer service
- English
- Communication skills
Maintenance Technician
Places for People —Peterborough
- £32,277.71 a year
- Overtime
- Annual leave
- Sick pay
Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Kettering
- Weekend availability
- Maintenance
- Mechanical knowledge
- Flexible schedule
Water Hygiene Technician
SOCOTEC UK & Ireland —Stamford
- Full-time
- Hybrid work
- Travel
- IT
- Employee assistance programme
- Employee discount
Quick apply
Electrical Design Technician
Infrastructure Gateway Ltd —Kettering
- Overtime
- Hybrid work
- CAD
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Military Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Kettering
- Weekend availability
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- Driving
- Flexible schedule
CAD Technician Apprentice
Infrastructure Gateway Ltd —Burton Latimer
- £16,500 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Employee assistance programme
- Employee discount
12d
NMR - Self-Employed Part-time Milk Sampler - Mid Devon
ABAgri —Peterborough
- Part-time
- Flexible schedule
11d

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Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
9 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

application support technician jobs in irthlingborough, nth

Claims/Customer Experience Coordinator (Leak Detection)

Coalition Support Service Desk Technician

Application Technician

Lead Bioresources Technician

Technical Support Engineer

Motorsport Paramedic

Fire Service Tecnician

Laboratory Technician

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

General Maintenance Technician

Emergency Medical Technician

Science Technician

Pharmacy Technician Apprenticeship

Maintenance Technician

Reliability Maintenance Engineering Technician

Water Hygiene Technician

Electrical Design Technician

Military Reliability Maintenance Engineering Technician

CAD Technician Apprentice

NMR - Self-Employed Part-time Milk Sampler - Mid Devon

I want to receive the latest job alerts for application support technician in irthlingborough, nth

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