Field service technician Work, Jobs in Irthlingborough, Nth (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
9d
Installation Technician
ACT Response LTD —Milton Keynes
- £36,700 - £42,000 a year
- Overtime
- Maintenance
- Communication skills
- Annual leave
- Employee discount
Quick apply
Field Service Engineer
Linde MH UK Ltd. —Wellingborough
- Full-time
- Annual leave
- Referral programme
Field Service Technician - Weighing
Mettler Toledo —Bedford
- Communication skills
9d
Trainee Field Technician
Igne Group Ltd —Daventry
- £23,000 - £26,500 a year
- Overtime
- No experience needed
- In-person
- Communication skills
3d
CAD Technician Apprentice
Infrastructure Gateway Ltd —Burton Latimer
- £16,500 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Employee assistance programme
- Employee discount
12d
Field Service Engineer
Jungheinrich UK —Kettering
- Maintenance
- Driving
- Annual leave
Quick apply
NMR - Self-Employed Part-time Milk Sampler - Mid Devon
ABAgri —Peterborough
- Part-time
- Flexible schedule
10d
Pharmacy Counter Assistant
Harborough Field Pharmacy —Rushden
- £12.71 an hour
- Part-time
- Medication administration
- Customer service
- Patient care
- Free parking
- Employee discount
Quick apply
10d
Senior Air Conditioning Engineer
Bailey & Bowes Recruitment —Milton Keynes
- £45,000 - £48,000 a year
- Overtime
- Schematics
- Maintenance
- Travel
Quick apply
13d
Pharmacy Dispenser
Harborough Field Pharmacy —Rushden
- £12.86 an hour
- Medication administration
- Patient care
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
Electrician- Northampton
Sureserve —Northampton
- £40,000 - £44,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Field Service Engineer
FMH Conveyors —Weldon and Gretton
- Full-time
- Heavy lifting
- Maintenance
- Driving
Quick apply
Dispenser/ care coordinator
Marshalls road surgery —Wellingborough
- £24,420.00 - £30,318.69 a year
- Part-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Flexitime
Quick apply
Service Technician / Automotive Mechanic- Northampton
Tesla —Northampton
- Communication skills
9d
MSC | Automation Operator
RWS Global —Milton Keynes
- English
- Bachelor's degree
- IT
MSC | Lighting/Video Technician
RWS Global —Milton Keynes
- English
- Bachelor's degree
- IT
Senior Reliability Maintenance Engineering Technician, EMA5 RME
Amazon UK Services Ltd. —Kettering
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
Service Support Administrator
TIC Health —Milton Keynes
- £30,000 a year
- Full-time
- Administrative experience
- Travel
- IT
- Health & wellbeing programme
Quick apply
11d
Maintenance Team Leader, EMA5 RME
Amazon UK Services Ltd. —Kettering
- Weekend availability
- Maintenance
- Programmable logic controllers
- Leadership
- Flexible schedule

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field service technician jobs near irthlingborough, nth

Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
9 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

field service technician jobs in irthlingborough, nth

Claims/Customer Experience Coordinator (Leak Detection)

Installation Technician

Field Service Engineer

Field Service Technician - Weighing

Trainee Field Technician

CAD Technician Apprentice

Field Service Engineer

NMR - Self-Employed Part-time Milk Sampler - Mid Devon

Pharmacy Counter Assistant

Senior Air Conditioning Engineer

Pharmacy Dispenser

Electrician- Northampton

Field Service Engineer

Dispenser/ care coordinator

Service Technician / Automotive Mechanic- Northampton

MSC | Automation Operator

MSC | Lighting/Video Technician

Senior Reliability Maintenance Engineering Technician, EMA5 RME

Service Support Administrator

Maintenance Team Leader, EMA5 RME

I want to receive the latest job alerts for field service technician in irthlingborough, nth

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