Hotel operations manager Work, Jobs in Islay, Agb (with Salaries)

Ardbeg House Operations Manager
Glenmorangie —Islay
- Full-time
- Hotel
- IT
9d

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Ardbeg House Operations Manager

Glenmorangie -
Islay

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Job details

Permanent | Full-time
9 days ago

Benefits

Discounted gym membership

Qualifications

Full job description

Position

As part of LVMH / Moët Hennessy, The Glenmorangie Company crafts, distributes and markets two of Scotland’s most acclaimed single malt whiskies. Glenmorangie is famed as the leading Highland single malt, renowned for its smooth, complex, and accessible taste, its mastery of wood in cask maturation, and its industry leading whisky innovation. Ardbeg is the ultimate Islay whisky and the smokiest of all Scotland’s Single Malts – and is also famed for its unorthodox, envied, and untamed brand.

Ardbeg House on the beautiful Scottish island of Islay, is seeking an Operations Manager. This role will focus on upholding and elevating the brand's luxurious guest experience. It involves active operational participation, fostering a high-performance team culture, and driving brand engagement. The position requires a visible presence, supervising the team, and deputising for the General Manager to identify and implement service enhancements. The role also contributes to a positive team environment and helps achieve revenue targets and manage costs.

Job responsibilities

Passionately advocate and act as an ambassador for the Ardbeg brand.
Oversee the check-in process including welcome, room/hotel show-round, and confirmation of guest requirements.
Manage the check-out process to include billing and feedback.
Actively assist and support other operational teams, stepping in where needed.
Educate guests on what the House/local area has to offer and arrange any booking requests accordingly.
Supervise meal service periods directly on the floor to ensure that quality of service delivery is at the expected level.
Ensure tastings are carried out to the highest standard and that upsell opportunities are maximised.
Take operational responsibility for F&B delivery during events, often being present on the floor.
Assist the General Manager in carrying out training and coaching.
Daily review of business with the General Manager and then directly allocate and support daily tasks between those on duty.
Supervise team members on the floor in duties and performance.
Ensure presentation standards are achieved for both FOH staff and public rooms.
Update handover Diary with guest observations and feedback on shift.
Ensures areas are carrying out regular stock counts of all consumables.
Management and effective use the EPOS system.
Ensure all Health & Safety policies and procedures for the Ardbeg Hotel are understood and adhered to.

Profile

Professional/Technical Experience:

Strong Microsoft skills.
Use of Property Management Systems beneficial.
Embraces technology and uses it to maximise efficiency.
Needs to be able to show situational management skills – ability to deal with High-Net-Worth Individuals through to MH VIPS often at the same time.

Key Competencies:

Effective team management.
Maintain a professional and customer-facing appearance.
Ability to connect easily with people.
Wants to be involved and engaged in seeing the business continue to go from strength to strength.
Proactively offers solutions to challenges.

Additional information

About us:

At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee.

To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce and providing a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships.

We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job.

Applications will close on Friday 10th July 2026.

Please submit a CV and Covering Letter, stating your desired salary, notice period, and whether you wish to apply through the Disability Confident Scheme.

Package : Competitive salary and benefits package.

NOTE : Only candidates with a suitable profile will be contacted for further discussions about the position.

GLENMORANGIE
MAISON

Glenmorangie single malt whisky has been produced in the Scottish Highlands since 1843, when farmer William Matheson and his wife Anne followed their dreams and founded the Glenmorangie Distillery. Considered a pioneer in its field, the Scottish Distillery has become famous for combining tradition and innovation to create the most delicious whiskies. To achieve this, Glenmorangie single malt whisky is created by the people of Tain with a unique distillation process that uses the tallest stills in Scotland. Expertly matured in only the finest oak casks, the resulting single malt is testament to the savoir-faire that has been passed down from generation to generation by a team of expert craftsmen and women.

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Ardbeg House Operations Manager

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