Delivery director Work, Jobs in Isleworth, Gtl (with Salaries)

Strategic Account Director
OCS Group —Brentford
- Customer service
- Engineering
Quick apply
4d
Service Delivery Director
HCLTech —London
- English
- Analysis skills
- Presentation skills
5d
Head of Delivery
High Speed Two (HS2) —London
- £91,000 - £122,026 a year
- Full-time
- Management
- Engineering
- Project management
10d
Head of Delivery
Fat Beehive —London
- £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Agile
- Annual leave
Quick apply
Head of Delivery, Platforms
London Business School —London
- Leadership
- School
- Annual leave
- Gym membership
Quick apply
12d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
1d
Head of Community Delivery
AllChild —West London
- £50,000 a year
- Full-time
Head of Platform Delivery - Director
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Communication skills
- Annual leave
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Global Head of Client Experience
Citi —London
- Full-time
- Marketing
- Customer service
- Master's degree
5d
Head of Retail
InPost UK —London
- Hybrid work
- Salesforce
- Negotiation
Quick apply
7d
Head of Delivery
Zaizi —Hammersmith
- £85,000 - £115,000 a year
- Hybrid work
- Military
- AWS
- Annual leave
- Work from home
Quick apply
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Project Director Delivery - Hospital Construction
Turner & Townsend —London
- Full-time
- Hybrid work
- Contracts
Quick apply
11d
Head of GTM Deals
BDO —London
- Full-time
- Sales
- Contracts
- IT
3d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
4d
Regional Director, Customer Success
Browzwear —London
- £105,000 - £125,000 a year
- Full-time
- Analysis skills
- AI
- Leadership
Quick apply
Head of Delivery
Brand Advance —London
- JavaScript
- HTML
Director of Programme Delivery, Governance & Operations
Wrisk —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Director, PS Operations & Delivery
Sapiens —London
- Full-time
- Hybrid work
- Management
- IT
- AI

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Strategic Account Director

OCS Group -
Brentford

Quick apply

Job details

Permanent
4 days ago

Qualifications

Customer service
Engineering
Business management

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

About The Role:

Role Overview:

Accountable for the strategic interpretation of chosen accounts to shape our delivery to increase volume and profitability. KAM lead for EMCOR and engage in all company related KAM activity. To directly engage with customers to deliver maximum business growth and service expansion for EMCOR UK. Ensures service delivery to agreed customer KPIs and satisfaction levels.Seeks growth in all allocated areas well as supporting new business acquisition. Proactively manages compliance with company processes and policies, including H&S, HR, QA etc.

What you'll do:

Provide effective safety and cultural leadership through visibility and actions at all times to EMCOR UK employees
Help to deliver EMCOR UK annual incremental growth of both revenue and EBIT / Sales % from contractual obligation
Manage the relationship integration between business units.
Engage at senior level within EMCOR to understand their landscape and Interpret into tangible actions for the business
Actively deploy services to all available accounts within EMCOR
Effective Management of all allocated service accounts
Management accountability for customer service performance.
Regular customer engagement to ensure the appropriate level of 'hierarchical matching' Constantly review and challenge KAM plans to all selected customers
Create and maintain EMCOR KAM plan
Focused on retention and expansion of existing business relationships, increasing the value to EMCOR UK from existing contracts through identification of cross-selling opportunities for development by BDMs and managing the development of new business opportunities.
Provide thorough understanding of customers' business activities and service needs.
Provide sound information and advice to customers on EMCOR services.
Able to identify and effectively resolve service delivery problems and maintain business relationships.
Manages team service delivery targets (customer KPIs and satisfaction levels).
Manages team business performance in relation to targets (e.g. budgeted revenue, gross margin, operating profit, growth and trade debtors targets).
Management of Health, Safety, Security, Environmental and Technical Compliance issues that affect customers and employees.
Accountable for own development plan for continuous improvement of competences in relation to the EMCOR career development program.
To ensure that all operatives within reporting cost centres have an annual appraisal and mid year review.
Provide strategic detail to assist business unit and overall EMCOR 5 Year Plan is achieved.About the role

Who you'll be:

Experience in general business management, preferably in a business service environment
Knowledge of customer operations, business drivers, financials and specialist sources of information, where necessary gained by working the customers' Industry sector.
Good understanding of customer service principles
Ideally qualified to HNC/degree level in engineering, commercial management, business administration or facilities management.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

Refine Your Search

delivery director jobs in isleworth, gtl

Strategic Account Director

Service Delivery Director

Head of Delivery

Head of Delivery

Head of Delivery, Platforms

Head of Customer Operations

Head of Community Delivery

Head of Platform Delivery - Director

Head of Client Services

Global Head of Client Experience

Head of Retail

Head of Delivery

Senior Programme & Service Delivery Directors

Project Director Delivery - Hospital Construction

Head of GTM Deals

Head of Customer Value

Regional Director, Customer Success

Head of Delivery

Director of Programme Delivery, Governance & Operations

Director, PS Operations & Delivery

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