Senior engagement manager Work, Jobs in Isleworth, Gtl (with Salaries)

Fraud Risk & Operations – Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Banking
Senior Engagement Manager
Kong —London
- Full-time
- PMP
- Project management
- Continuous improvement
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
12d
Senior Communications Manager
The Football Foundation —Wembley
- £58,000 - £62,000 a year
- Full-time
- Hybrid work
- Annual leave
9d
Global Senior Mid-Level Giving Manager
Compassion in World Farming —Godalming
- £47,000 - £500,000 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Free parking
- Annual leave
9d
Senior CRM and Engagement Manager
Golfbreaks —Windsor
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Senior Communications & Engagement Manager
Network Rail —London
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
4d
Senior Manager Operational Excellence
Zebra Technologies —Bourne End
- Full-time
- Management
- Master's degree
- Analysis skills
Senior Scientific Engagement & Program Manager
Novartis —London
- £53,532.50 - £99,417.50 a year
- Full-time
- Hybrid work
- Doctoral degree
- English
- Master's degree
BCG X Global Marketing Senior Manager - Temporary
Boston Consulting Group —London
- £120,000 - £154,000 a year
- Full-time
- Marketing
- Master's degree
- Project management
- Profit sharing
- Annual leave
Senior Services Engagement Manager, EMEA
Ironclad, Inc. —London
- Full-time
- Hybrid work
- Annual leave
Senior Communications Manager
Vinarchy —Weybridge
- Management
- Financial services
- Employee assistance programme
- Employee discount
2d
Senior Project Manager
Secret Intelligence Service —London
- From £72,793 a year
- Hybrid work
- PMP
- Travel
- IT
- Annual leave
- Work from home
Senior Project Manager
NPL —Teddington
- Project management
- No degree
- Communication skills
Senior Manager, Principal Communications & Strategic Engagements
Malala Fund —London
- £81,100 - £88,800 a year
- Full-time
- Hybrid work
- Social media management
- Travel
- Organisational skills
Quick apply
12d
HR Director
Accent Catering Services Ltd —Staines-upon-Thames
- £95,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
Marine Engagement Lead - Senior Manager
The Crown Estate —London
- Hybrid work
- Management
- Project management
- Presentation skills
9d
Senior Client Engagement Manager
LotusFlare —London
- Master's degree
- Bachelor's degree
- Travel
Senior Project Manager
MI5 - The Security Service —London
- £72,793 a year
- Full-time
- PMP
- Presentation skills
- Travel
- Annual leave

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Fraud Risk & Operations – Senior Manager

Pwc UK -
London

Apply Now

Job details

Full-time

Qualifications

Leadership
Communication skills
Banking

Full job description

About the role

As a Senior Manager in our Fraud Risk & Operations team, you will support clients in designing, optimising, and transforming their fraud operations across the end‑to‑end fraud lifecycle. This role focuses on operational effectiveness, performance, customer outcomes, and scalability, ensuring fraud prevention, detection, and investigation functions are efficient, well‑controlled, and aligned to risk appetite. You will work with clients to enhance fraud operating models, improve case handling quality, embed governance and QA frameworks, leverage data and technology, and deliver operational transformation programmes. The role combines deep fraud domain expertise with operational delivery and change leadership.

What your days will look like

Lead reviews of fraud operations functions, including prevention, detection, investigations, recoveries, and customer remediation.
Assess fraud case handling quality, decisioning frameworks, escalation protocols, and governance controls.
Design and implement target operating models (TOMs) for fraud teams, including structure, capability, capacity, and location strategy.
Improve operational performance through KPI design, MI dashboards, productivity analysis, and workforce planning.
Enhance quality assurance (QA) frameworks to ensure consistency, regulatory compliance, and good customer outcomes.
Support fraud transformation programmes, including process redesign, automation, workflow tooling, and technology enablement.
Identify root causes of operational breakdowns, backlogs, leakage, or customer harm and develop remediation plans.
Advise on outsourcing, co‑sourcing, or managed service models for fraud operations.
Produce high‑quality reports and presentations for senior stakeholders, including Boards and Risk Committees.
Contribute to business development, proposals, and market‑facing thought leadership in fraud operations transformation.
Coach and develop junior team members and help build the firm’s fraud operations capability.

The role is for you if

You have strong experience within fraud operations, financial crime operations, or fraud investigation functions.
You have demonstrable experience reviewing or leading operational fraud teams.
You bring knowledge of fraud case management processes, QA frameworks, KPIs, SLAs, and regulatory expectations.
You have experience delivering operational improvement, remediation, or transformation programmes.
You demonstrate strong stakeholder management skills, with experience engaging operational leaders and risk functions.
You are able to analyse operational data and translate insights into practical improvements.
You have strong written and verbal communication skills.
You have experience in banking, payments, fintech, insurance, or other regulated sectors.
You have exposure to APP fraud, scams, card fraud, claims fraud, insider fraud, or customer remediation programmes.
You have experience with workflow tools, fraud systems, automation, or AI‑enabled case triage solutions.
You are familiar with regulatory reviews or Skilled Person engagements relating to fraud operations.

What you’ll receive from us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Apply Now

Refine Your Search

senior engagement manager jobs in isleworth, gtl

Fraud Risk & Operations – Senior Manager

Senior Engagement Manager

PMO Manager

Senior Communications Manager

Global Senior Mid-Level Giving Manager

Senior CRM and Engagement Manager

Senior Communications & Engagement Manager

Senior Manager Operational Excellence

Senior Scientific Engagement & Program Manager

BCG X Global Marketing Senior Manager - Temporary

Senior Services Engagement Manager, EMEA

Senior Communications Manager

Senior Project Manager

Senior Project Manager

Senior Manager, Principal Communications & Strategic Engagements

HR Director

Executive Assistant to CEO

Marine Engagement Lead - Senior Manager

Senior Client Engagement Manager

Senior Project Manager

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