Support technician Work, Jobs in Ixworth, Sfk (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
QA Coordinator
Natures Menu —Snetterton
- £28,100 - £30,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Art Technician
Stowupland High School —Stowmarket
- £15,241 a year
- School
4d
Warranty Support Administrator
Adria Concessionaires Ltd —Sudbury
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Assistant Scientist (Laboratory Technician)
LGC Assure —Fordham
- Full-time
- Laboratory experience
- Time management
Quick apply
Quality Technician
AMOT —Bury St. Edmunds
- Microsoft Office
- Electrical Engineering
- Communication skills
Quick apply
Laboratory Support Technician
Resolian —Fordham
- Full-time
- Microsoft Office
- Organisational skills
- Computer skills
Technician - Property Care
Rentokil Initial Group —Bury St. Edmunds
- £26,655 a year
- Overtime
- Customer service
- Driving
- Communication skills
- Relocation assistance
- Annual leave
Quick apply
MET Technician
Activate Group Limited —Bury St. Edmunds
- Full-time
- Communication skills
- Time management
Quick apply
11d
Pharmacy Dispenser
East Anglia Pharma —Bury St. Edmunds
- From £12.21 an hour
- Part-time
- Medication administration
- Patient care
- Organisational skills
Quick apply
5d
Laboratory Technician
LGC Assure —Fordham
- Full-time
- Laboratory experience
- Microsoft Office
- Computer skills
- Free parking
Quick apply
Sample Management Technician
LGC Assure —Fordham
- £0 a year
- Full-time
- Laboratory experience
- Microsoft Office
- Computer skills
- Free parking
Quick apply
Design Manager
TMJ Interiors —Ipswich
- Full-time
- AutoCAD
- Electrical experience
- IT
- Free parking
- Health & wellbeing programme
Quick apply
6d
Traffic Management CAD Technician
FM Conway —Ipswich
- Full-time
- CAD
- Employee discount
Quick apply
9d
Pharmacy Technician/Dispenser NVQ Level 2 - Maternity Leave Cover - 13 Months fixed term contract
Woolpit Health Centre —Woolpit
- From £14.37 an hour
- Temporary
- Hybrid work
- Medication administration
- Customer service
- GP surgery experience
- Annual leave
- Employee discount
Quick apply
11d
Monitoring Technician
Survey Solutions —Ipswich
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Etching Technician
Hi-Rel Lids (UK) —Harleston
- Overtime
Quick apply
Design and Technology Technician
Stour Valley Community School —Sudbury
- £25,583 - £25,989 a year
- Full-time
- Communication skills
- School
4d
Senior Theatre Technician
Woodbridge School —Woodbridge
- £27,518.46 - £30,225.00 a year
- Full-time
- School
6d
Autocare Technician
KwikFit —Ipswich
- £27,400.56 a year
- Full-time
- Driving
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for support technician in ixworth, sfk

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

support technician jobs in ixworth, sfk

IT Support Technician

QA Coordinator

Art Technician

Warranty Support Administrator

Assistant Scientist (Laboratory Technician)

Quality Technician

Laboratory Support Technician

Technician - Property Care

MET Technician

Pharmacy Dispenser

Laboratory Technician

Sample Management Technician

Design Manager

Traffic Management CAD Technician

Pharmacy Technician/Dispenser NVQ Level 2 - Maternity Leave Cover - 13 Months fixed term contract

Monitoring Technician

Etching Technician

Design and Technology Technician

Senior Theatre Technician

Autocare Technician

I want to receive the latest job alerts for support technician in ixworth, sfk

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