Front of house assistant Work, Jobs in Jedburgh, Scb (with Salaries)

Night Receptionist (Part-time)
Schloss Roxburghe Hotel & Golf Course —Roxburghshire
- £13.23 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Store discount
Quick apply
1d
Restaurant Assistant
Alfa Holiday Group —Darnick
- £13.45 an hour
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Restaurant and Bar Assistant
Philipburn House Hotel —Selkirk
- £12.71 - £15.00 an hour
- Part-time
- Hospitality
- Bar
- Culinary experience
- Free parking
- Employee discount
Quick apply

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Restaurant Assistant
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8d
Hospitality Assistant
Northcare Scotland —Edinburgh
Serve meals, snacks, and refreshments to residents in a courteous and professional manner. Access to Staff Benefits App with retail discounts, 24 hour support…
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13d

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Night Receptionist (Part-time)

Schloss Roxburghe Hotel & Golf Course -
Roxburghshire

Quick apply

Job details

Permanent | Part-time
£13.23 an hour
1 day ago

Benefits

Free parking
Store discount
Annual leave
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Hospitality
Customer service
Accounting
Data entry
Payroll
Guest services

Full job description

We are looking for Night Receptionists to join our wonderful Night Team. There are two part-time, permanent positions available based on an average of either 32 or 24 hours a week. With set shift times of 9pm to 5.30am. Availability to work nights and weekends is essential.

We offer a competitive salary of £13.23 per hour plus gratuities* and excellent employee benefits.

*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.

The Night Receptionist is responsible for providing a professional and welcoming front desk service during overnight hours. This role involves handling guest arrivals and departures, responding to guest enquiries, processing payments, completing administrative tasks, and ensuring the safety and security of guests and the property throughout the night.

Your Key Responsibilities:

Welcome guests in a friendly and professional manner during check-in and check-out.
Respond promptly to guest enquiries, requests, and concerns.
Provide information about hotel facilities, services, and local attractions.
Resolve guest issues efficiently or escalate them to the Night Manager when required.
Maintain a high standard of customer service at all times.
Manage the front desk during overnight shifts.
Process reservations, room allocations, and guest registrations accurately.
Handle telephone calls, emails, and guest correspondence.
Process payments and maintain accurate guest account records.
Ensure all guest information is handled confidentially and in accordance with data protection requirements.
Assist with overnight audit and end-of-day procedures as required.
Prepare reports and documentation for the incoming day shift.
Update guest records and hotel systems accurately.
Maintain logs of incidents, guest requests, and operational issues.
Respond appropriately to emergencies, alarms, and guest incidents.
Follow all health, safety, fire, and security procedures.
Report maintenance, safety, or security concerns promptly

Your Knowledge & Capabilities:

You are an excellent communicator
You are confident with problem solving and complaint handling
You are detail-oriented; accurate data entry and strong computer skill
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships with guests and colleagues

Proven Experience/Qualifications:

Experience in the hospitality industry, preferably in a comparable position or industry, desirable
Experience in a customer or guest facing role desirable

Your Employee Benefits:

- 30 days paid holiday after 1 year of service

- 50% discount on food & beverage

- 30% discount in our Pro ShoP

- Free meals whilst on shift

- Free golf membership

- Free on-site parking

- Recommend a friend scheme

- Gym membership discount

- Quarterly recognition programme

- Hotel stay discounts with Hyatt Destination Hotels

- Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York

- Access to exclusive perks, offers, and discounts on our colleague platform

- Telus Health employee assistance program

- Access to wellbeing articles, podcasts, tools and resources

Pay: £13.23 per hour

Benefits:

Employee discount
On-site parking
Referral programme

Ability to commute/relocate:

Roxburghshire: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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front of house assistant jobs in jedburgh, scb

Night Receptionist (Part-time)

Restaurant Assistant

Restaurant and Bar Assistant

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