Are you passionate about hands-on tasks, resolving challenges, and supporting customers to fully benefit from their technology? Become a Home Technology & Appliance Installer at Jersey Electricity. You will help deliver and install Powerhouse products safely and professionally in customers’ homes.
Your role involves delivering and professionally installing appliances, IT, AV, and other Powerhouse products in customers’ homes. All work must be performed safely and follow compliance standards. You will also provide basic setup and offer mentorship so customers can get started easily.
This role combines technical expertise with customer interaction. It gives you the opportunity to ensure every installation meets high standards. You will also help customers feel confident using their new products.
Delivery & Installation
- Deliver and set up appliances, IT products, TV/AV, and other Powerhouse products according to company guidelines
- Ensure safe, compliant installations in customer homes, including plumbing and electrical connections where required
- Install electrical cookers securely and according to current regulations
- Configure basic settings such as Wi-Fi, AV systems, and appliance programmes
Customer Mentorship
- Demonstrate key product features and answer customer questions clearly and confidently
- Offer effective advice on products and services where appropriate
Quality & Compliance
- Follow all health and safety procedures and manufacturer guidelines
- Complete installation checklists and report any issues promptly
Coordination
- Work closely with the Service and Admin teams to ensure smooth scheduling and accurate documentation
- Advance technical issues to the Service Technician team when needed
Skills
- Strong customer service and communication skills
- Excellent organisation and time management
- Confident IT skills
- Ability to work independently and as part of a team
- Safe manual handling and lifting practices
Technical Expertise
You don’t need to tick every box, but experience in several of the following areas would be beneficial:
- Setting up appliances such as washing machines, ovens, refrigerators, and dishwashers
- Electrical cooker installation, including safe connection and compliance
- Plumbing connections for appliances
- AV and IT product installation and setup
- Basic Wi-Fi networking and associated equipment
- Understanding of manufacturer guidelines for appliances and electronics
Experience Level
- Previous experience in appliance, AV, or similar installations (essential)
- Hands-on experience with IT and AV setup (desirable)
Qualifications
- Full UK/Jersey driving licence (essential)
- Medium Goods Vehicle License (essential)
- Electrical safety certification or relevant qualification for cooker installation (essential)
- Manual handling training
- First Aid at Work certification (desirable)
At Jersey Electricity, we offer a comprehensive benefit package to support the well-being of all employees.
This includes financial benefits like private healthcare, free onsite parking, discounted electricity rates, and discounts at our Powerhouse shop. We also provide competitive salaries above the living wage and a great pension plan.
For your physical and mental wellbeing, discounted Active card membership, free weekly fruit, and access to trained Mental Health First Aiders.
We believe in work-life balance including flexible working and strive to provide you with everything you need to enjoy your job and personal life.
We are committed to equal opportunity and value diversity, without discrimination based on race, religion, colour, gender, sexual orientation, gender re-assignment, parental status, age, or disability.
Jersey Electricity’s purpose is to ‘enable life’s essentials’ by providing the people of Jersey with secure, reliable, affordable, and sustainable electricity today and long into the future.
Jersey Electricity’s Vision:
Jersey Electricity’s vision is to “inspire a Zero-Carbon future” by being the energy partner of choice whilst working to six strategy pillars of that vision:
JE 6 strategic pillars:
1. Digital Enhancement and Innovation – over the next 3 years JE will continue to develop robust and scalable digital platforms, seeking innovation in smart enabled technology and to, where appropriate, commercialise its innovation.
2. Customer –to increase JE’s customer experience maturity, to better understand customers’ existing and future needs and wants, as well as provide exceptional service around its offers.
3. Energy Sourcing and Supply – prepare for a new supply contract, considering transitional requirements, to reduce cost and market risks for customers as well as considering the future role of offshore wind in the energy mix.
4. Future Proof the JE Business Model – continue delivering good operational performance across all businesses within the Group. Ensuring JE delivers infrastructure requirements for today, and in readiness for the future, whilst creating resource capability and capacity for CNR delivery.
5. Island-wide Electrification and Decarbonization – continue to develop new products in heat and mobility which support the CNR, customers in energy efficiency and facilitate the development of solar and offshore wind propositions with the Government of Jersey.
6. Great Employer – continue to recruit and develop talent, improve JE climate and engagement in becoming the employer of choice in and beyond Jersey.
We are an engaged and focused workforce, committed to ensuring we “keep the lights on” across the island and explore new ways of providing energy and related services to islanders. Working at Jersey Electricity means you are part of an inclusive team of nearly 400 diverse employees across a number of business sectors from the distribution of energy to Retail and Commercial services.
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. All disabled applicants who meet the minimum criteria for the role as set out in the role profile will be guaranteed an interview.
Whatever your role with us, you will find the support you need to develop in a long-term career and work with many long-serving employees to help us achieve our vision.
Being an employee of Jersey Electricity, you will:
- Share in the success of ground-breaking projects to electrify the island;
- Be part of a highly skilled and developing workforce;
- Participate in company-wide wellbeing initiatives;
- Develop both professionally and personally in a supportive environment;
- Benefit from a competitive rewards and compensation package;
- Help us develop our engaged, diverse and innovative workforce;
What our employees say:
“The employees, and the support from colleagues who I work with on a day to day basis, are helpful and friendly making it an attractive place to work”
“Great team with a manager who understands outside life and flexibility when needed”
“Real sense of purpose to enable life's essentials in Jersey - and real ability to make a difference to support a low carbon world”
“I think JE is a great place to work with fantastic people, variety of career opportunities , lots of challenges and great values”
“It’s a really good company to work for, highly recommended to anyone to join Jersey Electricity”
“It's a great team with some really kind people who will often go the extra mile. Also great to work somewhere that is so crucial to island life and knowing that if we do our jobs well it benefits everyone”
