Complaints manager Work, Jobs in Johnstone, Rfw (with Salaries)

Quality Analyst / Complaint Handler
Resolvecall —Paisley
- £25,021 a year
- 8 hour shift
- Customer service
- Continuous improvement
- In-person
- Annual leave
- Employee assistance programme
Quick apply
7d
International Regional Manager
Qualifications Scotland —Glasgow
- £53,569 - £60,355 a year
- Full-time
- Sales
- Business development
- Travel
- Annual leave
5d
Assistant General Manager
FOX & HOUNDS, HOUSTON —Houston
- From £35,000 a year
- Weekend availability
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply
6d
Train & Competence Consultant
Nationwide Building Society —Glasgow
- From £32,800 a year
- Full-time
4d
Regional Manager
The Sofa Delivery Company —Coatbridge
- £60,000 a year
- Analysis skills
- Leadership
- Employee discount
- Sick pay
Quick apply
10d
Retail Customer Service
Entain —Paisley
- £13 an hour
- Overtime
- Cash handling
ACCORD - Deputy IPU Manager
NHS Scotland —Paisley
- £41,668 - £50,775 a year
- Supervising experience
- Hospice
- Leadership
11d
Store Manager
CeX —Paisley
- £28,600 a year
- Full-time
- Management
- Microsoft Office
- Supervising experience
- Store discount
- Employee discount
Quick apply
10h
Gym Club Manager
Anytime Fitness Clarkston —Glasgow
- From £27,000 a year
- Weekend availability
- Management
- In-person
- Leadership
- Gym membership
Quick apply
6d
Performance and Insight Manager
Advisory, Conciliation and Arbitration Service —Glasgow
- £59,870 - £66,592 a year
- Full-time
- Management
- Presentation skills
- IT
7d
Resource & Scheduling Manager
Transport UK Rail Replacement —Glasgow
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Crew Management Partner
V.Group —Glasgow
- Management
- Customer service
- Salesforce
3d
Business Support Manager
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
3d
Agency Manager
Iberdrola Group —High Blantyre
- £47,200 - £59,000 a year
- Analysis skills
- Organisational skills
- Contracts
- Annual leave
- Employee discount
12d
Sales Advisor
Tapi —Dumbarton
- Full-time
- Employee assistance programme
- Employee discount
Facilities Lead
Caledonian Sleeper —Glasgow
- £40,000.00 - £50,149.78 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
Workplace Host
Mitie —Glasgow
- £13.45 an hour
- Full-time
- Microsoft Powerpoint
- Customer service
- Computer literacy
11d
Guest Services Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
3d
Area Manager & Sales Negotiator - Clarkston, Glasgow
Clyde Property —Glasgow
- £30,000 - £50,000 a year
- Weekend availability
- Management
- Sales
- In-person
Quick apply
4d
Compliance Administrator
QTS Group —Drumclog
- Travel
- Employee discount
5d

I want to receive the latest job alerts for complaints manager in johnstone, rfw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

complaints manager jobs near johnstone, rfw

Quality Analyst / Complaint Handler

Resolvecall -
Paisley

Quick apply

Job details

Permanent | Full-time
£25,021 a year
7 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Numeracy
Quality assurance
Continuous improvement
Root cause analysis
Communication skills

Full job description

Quality Analyst/ Complaint Handler

SALARY:

Annual: £25,021

SHIFTS: 37.5 hours per week. 5 x 8-hour shifts (Mon-Fri): 08:30 until 17:00

LOCATION: Office based in Paisley. (PA1)

ABOUT US:

With over 30 years’ multi-sector experience, Resolvecall is an award-winning credit management business, delivering end-to-end customer solutions across the UK credit sector, including Banking, Financial, Government, Utilities, and Debt Purchase sectors.

ROLE:

We are excited to announce an opportunity for a highly experienced and motivated individual to join our compliance team in a hybrid role. This role will be covering both quality assurance of customer interactions and managing customer complaints. This critical role involves oversight of the customer touch points inclusive of telephone and field visit recordings. This includes the completion of assessment, reporting of results/ providing feedback to agents, managers and clients and hosting internal and external call calibrations to ensure consistency in approach. The successful candidate will ensure all quality checks are completed within timeframes including feedback and reporting. You will also be responsible for identifying performance trends and agreeing solutions for improvements to be made.

This role also involves overseeing all customer complaints including management and investigation through to provision of final response in writing. The successful candidate will ensure all concerns are addressed promptly, effectively, and in full compliance with relevant regulations and company policies.

KEY RESPONSIBILITIES:

· Quality Assurance: Complete oversight of customer contact ensuring adherence to policies and procedures. Complete detailed feedback for quality assurance completed for both internal and external stakeholders, providing clear reasoning and actions required.

· Complaint Management: Manage and resolve customer complaints, ensuring timely and effective resolution. Conduct root cause analysis to identify key trends and improve customer outcomes.

· Compliance Adherence: Ensure all complaint handling processes comply with relevant legislation, regulations, and internal policies to minimise risk and safeguard our reputation.

· Communication: Utilise strong communication skills to empathetically listen to challenges, demonstrate understanding, and provide clear explanations of decisions made.

· Reporting: Provide management information data on monitoring results and identify any trends for improvement/ strong performance areas. Complete detailed reports on a monthly and weekly basis for both internal records and external clients, providing transparency and insight into the complaint resolution process.

· Continuous Improvement: Identify recurring issues and contribute to process improvements and knowledge support to enhance overall customer satisfaction.

· Collaboration: Lead internal and external call calibrations to ensure consistency in monitoring approach.

BENEFITS:

· Gold standard Investors in People company

· 28 days annual leave (pro-rata’d)

· Full training provided

· Private healthcare cover

· Company pension plan

· Platinum access to Employee Discount site

· Employee Assistance Programmes

MINIMUM REQUIREMENTS:

To succeed in this role, you must demonstrate meticulous attention to detail, a proactive approach to customer excellence, problem solving, and a commitment to maintaining the company's reputation for exceptional service. Additionally, a proactive approach to strong compliance awareness, continuous improvement and excellent written communication skills are crucial.

· At least 1 year of quality assurance experience within a regulated environment

· At least 1 year of complaint handling experience within a regulated environment

· High level of attention to detail

· Excellent communication skills, both verbal and written

· Self-motivated with the ability to work to tight deadlines

· Ability to manage multiple priorities, reprioritising when required

· Strong compliance awareness and adherence to processes and regulations

· Alignment with our core values:

o Reliable – Trustworthy and professional.

o Responsive – Adaptable to change and able to use own initiative.

o Resolute – Possessing a 'can-do' attitude.

o Reasonable – Fair and sensible.

· Experience within the financial/collections sector is desirable but not essential.

PERSONAL ATTRIBUTES:

· High degree of numeracy and literacy

· Self-motivated with a strong sense of accountability

· Ability to interface with staff and colleagues at all levels within the business

· Proactive and adaptable to changing regulatory landscapes

Job Types: Full-time, Permanent

Pay: £25,021.00 per year

Benefits:

Company pension

Application question(s):

Do you have previous experience in collections or customer service?
Do you have previous knowledge of FCA principles?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in johnstone, rfw

Quality Analyst / Complaint Handler

International Regional Manager

Assistant General Manager

Train & Competence Consultant

Regional Manager

Retail Customer Service

ACCORD - Deputy IPU Manager

Store Manager

Gym Club Manager

Performance and Insight Manager

Resource & Scheduling Manager

Senior Crew Management Partner

Business Support Manager

Agency Manager

Sales Advisor

Facilities Lead

Workplace Host

Guest Services Manager

Area Manager & Sales Negotiator - Clarkston, Glasgow

Compliance Administrator

I want to receive the latest job alerts for complaints manager in johnstone, rfw

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected