Customer experience manager Work, Jobs in Johnstone, Rfw (with Salaries)

Customer Experience Manager
First Fence —Rutherglen
- £38,000 - £43,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
1d
Customer Service
Kent Foods Limited (The Albex Group) —Paisley
- £27,500 - £30,000 a year
- 8 hour shift
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
7d
Customer and Trading Manager - Convenience
Sainsbury's —Bridge of Weir
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
10d
Trading Manager - Johnstone
Morrisons —Johnstone
- Hospitality
- Team management
- Employee discount
Quick apply
Sr Customer Success Manager
Jeppesen U.K. Limited —Houston
- Salesforce
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Helpdesk Coordinator
CPMS Ltd —Elderslie
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
4h
Fresh Food Manager - Johnstone
Morrisons —Johnstone
- Hospitality
- Team management
- Employee discount
Quick apply
Regional Customer Sales & Support Manager
Volvo Group —Glasgow
- Up to £60,000 a year
- Microsoft Excel
- Sales
- Data analysis skills
- Employee assistance programme
- Employee discount
Shift Manager
Greggs —Johnstone
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
General Administrator - Head Office
RAMH —Paisley
- £14.04 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
7d
Customer Service Manager - Cardonald
Morrisons —Glasgow
- Hospitality
- Team management
- Employee discount
Quick apply
Event Manager
Seed Talks —Glasgow
- £17 an hour
- Customer service
- Organisational skills
- In-person
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Glasgow
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
House Manager
McCarthy & Stone —Paisley
- £18,798 a year
Quick apply
6d
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
Operations Manager
Popeyes UK —Glasgow
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
12d
Market Street Manager - Erskine
Morrisons —Erskine
- Hospitality
- Team management
- Free parking
- Employee discount
Quick apply
Trading Manager - Paisley
Morrisons —Paisley
- Hospitality
- Team management
- Employee discount
Quick apply
Shift Manager
Wendy's Linwood - 15139 —Linwood
- Full-time
- Management
- Travel
- Food service
- Employee assistance programme
- Employee discount
Quick apply
12d
Recruitment Event - Chisholm Hunter Glasgow
Chisholm Hunter Ltd —Glasgow
- Full-time
- Hospitality
- Employee discount
Quick apply
8d

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Customer Experience Manager

First Fence -
Rutherglen

Quick apply

Job details

Full-time
£38,000 - £43,000 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Driving Licence
Management
Sales
Merchandising
Mentoring
Leadership
Communication skills

Full job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £38,000-£43,000 per annum depending on experience

Hours: 50 hours per week, Monday to Friday between the hours of 06:00-18:00

Location: Rutherglen, Glasgow, G73 1AF

Why First Fence?

Same-day delivery across the UK
Six strategic locations, including our National Distribution Centre
Extraordinary growth since 2010
️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

Position:

We are seeking a high-calibre, hands-on Customer Experience Manager who leads from the front. In this role, you won't just sit behind a desk; you will set the service standard in the depot. You understand that flawless customer experience truly makes all the difference in future orders — picking the right orders, on time, every time.

You will take full ownership of our depot’s customer service, blending strict process discipline with a "take people with you" leadership style. If you have a background in fencing or construction supplies and pride yourself on ensuring a tidy, and highly efficient yard, this is the role for you.

Key Responsibilities

Customer Service & Order Accuracy

The Final Check: Ensure 100% accuracy on all outgoing orders, drastically minimising picking errors and missing items, completing spot checks on orders.
The Depot Impact: Bridge the gap between sales and logistics. Understand the sales flow and ensure the depot team delivers on the promises made by the sales team.

Operations, Stock & Layout

Process Champion: Implement, monitor, and ruthlessly enforce operational processes that impact upon the customer experience to ensure maximum safety and efficiency.
Housekeeping & Safety: Champion a strict "clean as you go" culture. Maintain an immaculate, well-organised depot and yard where everything has a home.
Inventory Control: Support with regular, accurate stocktakes and cycle counts to minimise variance.
Depot Optimisation: Continuous improvement of the depot layout to optimise traffic flow, picking speeds, and material handling safety to get the best possible outcome for the customer.

Leadership & People Management

Lead by Example: Get stuck in alongside the team when needed, demonstrating what "high standards" look like in practice.
Train & Develop: Cultivate a culture of continuous improvement by training team members to standard operating procedures (SOPs).
Team Engagement: Bring a positive, collaborative mentality that motivates the team, builds trust, and ensures everyone is pulling in the same direction.
Time Management: Masterfully balance daily firefighting with long-term planning.

Requirements:

Qualifications & Experience

Industry ExperienceIdeally from service sector, with hands on experience working within a depot or yard environment, specifically in fencing, building materials, or the wider construction industry.Merchandising and marketing experience would also be an advantage.
Proven Leadership: Experience managing, mentoring, and developing small-to-medium teams with a track record of high retention and morale.
Operational Grip: Strong background in inventory management, stocktakes, and layout optimisation.
Process-Driven: A mindset that thrives on structure, safety regulations, and procedural compliance.
Communication: Excellent interpersonal skills to handle both internal sales teams and face-to-face customer collections.
Driving: Must hold Full Driving License.

Other information:

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

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Refine Your Search

customer experience manager jobs in johnstone, rfw

Customer Experience Manager

Customer Service

Customer and Trading Manager - Convenience

Trading Manager - Johnstone

Sr Customer Success Manager

Helpdesk Coordinator

Fresh Food Manager - Johnstone

Regional Customer Sales & Support Manager

Shift Manager

General Administrator - Head Office

Customer Service Manager - Cardonald

Event Manager

Regional Customer Relationship Manager

House Manager

Learning & Development Manager

Operations Manager

Market Street Manager - Erskine

Trading Manager - Paisley

Shift Manager

Recruitment Event - Chisholm Hunter Glasgow

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