Customer support & client services managers Work, Jobs in Kedleston, Dby (with Salaries)

Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Employee discount
Quick apply
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Head of Client Success
AmTrust International —Nottingham
- Financial services
- Annual leave
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
10h
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Senior Customer Service Manager - 12 month Fixed Term
MiningRemediation —Mansfield
- £52,445.94 a year
- Hybrid work
- Customer service
- Leadership
- Annual leave
11d
Senior Test Centre Associate - Chesterfield
Reed In Partnership —Chesterfield
- £14.80 an hour
- Part-time
- Customer service
- Supervising experience
- Driving

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Head of Client Engagement - Debt Recovery

Flint Bishop -
Derby

Quick apply

Job details

Permanent | Full-time

Benefits

Employee discount

Qualifications

Customer service
Business development
Customer relationship management
Leadership

Full job description

Description

Flint Bishop is a leading UK law firm with a strong and growing Debt Services practice, advising major utility providers, commercial suppliers and B2B organisations across debt recovery, litigation and enforcement.

We are seeking an experienced Head of Client Engagement to play a pivotal role in shaping and managing our most strategic client relationships, while leading a high‑performing client management and client services function based in Derby.

This role reports to the Head of Debt Services, and can be based our of our either our Derby, Sheffield or Leeds office, with visits to clients. Monday to Friday 36.25 hours.

Key Responsibilities

This is a senior leadership role with responsibility for direct client ownership, commercial growth, and team leadership. The successful candidate will act as a trusted senior contact for key clients, driving engagement, identifying opportunities to grow and evolve services, and ensuring consistently high standards of delivery across our debt recovery, litigation and enforcement offerings.

Key responsibilities include:

Direct management of a portfolio of Flint Bishop’s most strategic and complex client relationships.
Overall leadership and line management of the Client Management and Client Services teams supporting the Debt Services practice.
Acting as a senior escalation point for clients, ensuring issues are resolved promptly, professionally and constructively.
Proactively identifying opportunities to deepen and grow client relationships, including spotting unmet needs and emerging trends within client portfolios.
Leading the development and evolution of products and services to meet client requirements, working closely with legal, operational and compliance teams.
Promoting opportunities across the wider firm, ensuring clients benefit from Flint Bishop’s full range of legal services and expertise.
Supporting new business development activities, tenders and client onboarding, particularly within utilities (B2C and B2B) and commercial supply chain (B2B) sectors.
Working collaboratively with partners and senior stakeholders to cross‑sell services and develop joined‑up client solutions.
Using MI and client feedback to identify service improvements, growth opportunities and risk across the client base.
Embedding a strong, client‑centric culture within the team, balancing commercial objectives with regulatory, conduct and customer care expectations.

Skills, Knowledge and Expertise

You will be able to demonstrate:

Significant experience managing strategic client relationships, ideally within debt recovery, litigation, enforcement, utilities or other regulated sectors.
Proven experience leading, motivating and developing client management and client services teams.
A strong commercial mindset, with experience identifying, developing and delivering growth opportunities within existing client accounts.
The ability to translate client needs into practical product or service development.
Excellent stakeholder management skills, with credibility at senior client, partner and internal leadership level.
A structured, data‑driven approach to service performance, client reporting and continuous improvement.
The ability to operate calmly and effectively in complex or high‑pressure environments.

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What we offer?

Competitive salary
Bonus potential
Career Development opportunities
25 days holiday plus bank holidays
Options to buy & sell 1 week’s holiday
1 week’s holiday carry over
Extra day off for your birthday
Staff card discount scheme for local shops
Social days and evenings on the firm
Staff discounts on legal services

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

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Refine Your Search

customer support & client services managers jobs in kedleston, dby

Head of Client Engagement - Debt Recovery

Account Manager Team Manager

Head of Client Success

Sales Lead - Outbound Contact Centre

Client Operations Lead - Nottingham

Customer Experience Manager (CXM)

Senior Customer Service Manager - 12 month Fixed Term

Senior Test Centre Associate - Chesterfield

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