Position Title: Move On Resettlement Case Worker
Location: Charnwood, Leicestershire
Hours of duty: 20 hours to be negotiated Monday – Friday but must be prepared to work some unsociable hours as required.
Contract: until 31st March 2027
Salary: £13.85 per hour / £14,443.61 per annum
Please note, unfortunately we are unable to offer sponsorship at this time.
To apply for this role please send a CV and covering letter. Please make sure your covering letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages.
Role Purpose
‘We strive to reconnect the most excluded’
Homelessness can also mean the loss of family, friends and support networks so when our residents are ready to move on to independent living, we need to support them with as much care as we did when they lived with us. This is because moving on from supported accommodation is a critical transition period and without the right kind of support it can easily fail, and the person can return to homelessness again which is termed the ‘revolving door’.
The Move on Resettlement Case Worker role works on the principles of the Critical Time Intervention (CTI) model. CTI is a short-term intervention for people adjusting to the ‘critical time’ of transition in their lives such as moving out of supported accommodation into their own tenancy. This model works to ensure connection to long-term community resources before support is stepped down.
CTI is a time-limited evidence-based practice that facilitates community integration and continuity of care by ensuring that a person has enduring ties to their community. The role will focus on the development of independent living skills and building effective support networks. The approach relies on effective outreach and engagement by staff working in the community. It is time-limited and highly-focused, mobilising and strengthening client supports during the critical period of transition with the goal of ensuring that these supports remain in place after the support has ended.
CTI Principles
Pre-CTI
Develop a trusting relationship with the client by preparing for move on and move out of the supported accommodation.
Phase 1: Transition Period
Provide support and begin to connect client to people and agencies that will assume the primary role of support by making home visits, meeting with existing supports and introduce to new supports such as agencies and community groups.
Phase 2: Try-Out
Monitor and strengthen support networks and client’s skills by observing operation of support networks, mediate any conflicts, modify networks and encourage client to take more responsibility.
Phase3: Transfer of Care
Terminate CTI services with support network safely in place by stepping back to ensure support can function independently, develop and set in motion plan for long-term goals and meet with client and supports to mark final transfer of care.
It is important part of the process to meet with the client a final time to review progress made.
The role is rewarding with opportunities to learn, grow, and develop within Falcon Support Services. In this varied role, you will:
· Provide a customer focused, psychologically informed tenancy support service to residents to enable them to maintain their tenancies and live independently within their homes.
· Hold a caseload, operating in a phased approach stepping up/down as appropriate during each phase providing regular support in the community and the home of the client.
Main Responsibilities
· Work alongside Falcon Support Services preparing to move-on to greater independence, including support through the move and resettlement into their new home.
· To ensure service users are fully aware of their rights and responsibilities.
· Assist service users set up their own accommodation sourcing furniture, setting up utilities and ensuring Housing Benefit and Council Tax is applied for
· Hold a caseload, operating in a step up/step down way as required and carrying out regular support sessions resulting in agreed support plans which are reviewed regularly,
· Assess the needs of referred clients, work with clients to implement realistic support plans and risk assessments, to ensure they receive an individual package of support that meets their needs
· To effectively work collaboratively with a range of multi-disciplinary partners, support providers and funders in both the statutory and voluntary sector.
· Be able to adapt and responded to the chaotic lifestyles of our service users
· Encourage and support tenants to live as fully and independently as possible within the local community, supporting clients to develop and maintain the social skills necessary to ensure positive neighbourhood relationships are developed and maintained.
· You will provide intensive support to tenants offering assistance, advice and advocacy with the aim of enabling tenants to reduce rent arrears, maximise benefits, manage their finances and reduce anti-social behaviour to avoid breaches of Tenancy Conditions.
· To advocate on behalf of service users where appropriate
· To conduct periodic sustainability checks post resettlement in the community for 12-18 months after closure of support.
· To promote and facilitate Service User participation across the service
Administration
· To complete and provide any documentation, reports, statistics, and any other information required by Falcon Support Services, commissioners, funders and/or any other agency.
· To effectively use IT systems to maintain precise and accurate documentation in line with Falcon Support Services procedures, including client files and entries into the program databases/risk assessment logs.
· To be responsible for the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.
· Respond to telephone enquiries, correspondence, and callers to the service
Knowledge, Experience & Skills
· Experience of working with the homeless and/or vulnerable client groups within a supported housing/hostel setting
· Experience of empowering individuals to make informed choices/positive change
· Experience of completing support plans, risk & needs assessments
· Ability to work in a customer care and quality focused manner
· Ability to deal with difficult situations, aggressive behaviours, and handle conflict appropriately
· Excellent communication skills
· Effective time management and organisational skills
· Good literacy, numeracy and IT skills
· Ability to generate reports and statistical information
· Ability to caseload and prioritise conflicting demands
· Experience in working and engaging as part of a team
· Be physically able to respond quickly and effectively in emergency situations
· The ability to undertake general housekeeping tasks in line with job description
· The ability to understand the needs of people from diverse, cultural, social and racial backgrounds
· Understand the needs of people who have drug, alcohol, behavioural or mental health issues
· A strong and demonstratable commitment to promoting Falcon Support Services approach to equality and diversity in all work undertaken
· Knowledge of current housing/welfare benefits
Compliance / Health and Safety
· To assist tenant to report any damages, property maintenance issues, repairs to the Landlord
· To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures
· Report any safeguarding concerns to your line-manager and refer as appropriate
· Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity
· Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a Criminal Records Bureau check.
· Ensure all aspects of the Equality and Diversity and Health and Safety policies are implemented effectively, developing Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
· All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
· To use Falcon Support Services StaySafe application whilst lone working.
General
· To develop team spirit and co-operative working across all teams, internal and external and being able to cover for colleagues when they are absent and mentor and support students and/or volunteers in the service.
· To undertake any such additional duties that are reasonably commensurate with the level of this post, such as collecting/organising donations
· To undertake/attend any training and/or meetings as required by the job role.
· To promote a positive image of Falcon Support Services and the service, working as part of an integrated team.
Mandatory Requitements
· Must be over the age of 18
· Willingness to undergo a satisfactory enhanced DBS check.
· Have a clean UK driving licence, car for work purposes.
· Have or be willing to obtain business car insurance
Pay: £13.85 per hour
Application question(s):
- All new starters are required to attend induction training, which takes place across 6 days Monday - Monday from 9.00 - 5.00. Is this something that you would be able to commit to? (please note this exceeds 20 hours)
- Do you understand the needs of people who have drug, alcohol, behavioural or mental health issues?
- Do you have knowledge of current housing/welfare benefits?
- Do you have experience of working with the homeless and/or vulnerable client groups within a supported housing/hostel setting?
- Please note we are unable to offer visa sponsership.
- Please note, this role will also involve driving the company van (manual gearbox).
Licence/Certification:
- Driving licence (manual), car and business insurance (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
