ICT Independent Consulting (www.ictic.net) Ltd is an established and rapidly expanding IT Support Company for education.
We provide ICT support and consultancy to Primary and Secondary schools, and Academies across the whole of the East Midlands but mainly around Leicestershire.
Due to rapidly increasing demand for our unique and personal ICT support services we have an immediate requirement for an ICT Senior Support Technician to join our team. The position is full time and permanent involving mostly onsite support but remotely as well.
We pride ourselves on our company ethos where “customer satisfaction is key”. This is a unique opportunity for the right candidate to join an exciting growing company.
Most of the schools we support are either utilising Office 365 and Intune with Windows 11 clients or are still utilising an onsite Window Server so experience with these technologies is essential but training will be provided.
We also have several clients that utilise Google Workspace for Education and iPads so experience in these technologies would be advantageous.
The successful candidate will be responsible for working across many sites and working with many different technologies. For the right candidate additional training will be provided where necessary, however the role does involve face-to-face contact with customers so good communication skills are a must.
The role offers the chance to progress quickly and get hands on experience with several different technologies.
The successful candidate will be subject to an Enhanced DBS (CRB) check.
To be shortlisted for this position you MUST have a driver’s license and your own car. Travel expenses will be paid. A laptop and company phone will be provided.
Essential requirements:
A minimum of a BTEC national, Advanced apprenticeship or equivalent is essential in the field of IT. Maths and English GCSE Grade C or above.
Good communication and interpersonal skills.
Possess good experience of first line support and 2nd line desirable.
Understanding of networking.
Experience with cloud technologies.
Knowledge of Windows 11 and Windows Server.
Desirable:
Experience of Apple Technologies and Google Workspace.
Experience of working in schools.
Experience with WIFI/Switch installations, particularly Ubiquiti
Experience of using Intune and other MDM's,
Any further certifications in IT.
Applications should include a C.V. and a 1-sided typed letter of application that outlines why you are interested in this post and what you will bring to it.
Initial Salary is 30K dependent on experience, with the opportunity to rise quickly for the right candidate. Pension contributions. Generous holiday allowance. Training provided.
Closing date for applications is the 26th June. With interviews to take place on the 9th July.
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Free or subsidised travel
Ability to commute/relocate:
- Leicester LE7 7SZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have access to your own vehicle?
Experience:
- IT support: 2 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
