2nd line support Work, Jobs in Keele, Sts (with Salaries)

3rd Line Support Engineer
Clearcare Solutions Limited —Stafford
- £35,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Quick apply
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Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
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NetSuite System Administrator
Metro Rod —Macclesfield
- Up to £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
6d
NetSuite System Administrator
MetroRod Ltd —Macclesfield
- £50,000 a year
- Full-time
- Continuous improvement
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- Annual leave
- Employee assistance programme
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Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills

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3rd Line Support Engineer

Clearcare Solutions Limited
Stafford

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year
9 hours ago

Benefits

Private medical insurance

Qualifications

Jira
Microsoft Excel
Computer Science
Customer service
SQL
PHP
Docker
Virtualisation
Software development
APIs
Agile
Debugging

Full job description

About Clearcare Solutions

At Clearcare Solutions, we are a dynamic software provider dedicated to delivering exceptional solutions to the care sector. Our innovative applications empower care providers to streamline their operations and enhance service delivery. As we continue to grow, we are looking for a proactive 3rd Line Support Engineer to join our UK support team.

The Role

You will work at the intersection of our customer-facing support team and our in-house development team, focusing on:

Advanced Troubleshooting: Investigating and resolving complex, novel issues in the current production version of our applications. You will be tackling unique edge cases that do not have a playbook, canned response, or established precedent.
Database Investigation: Utilising deep database knowledge to diagnose underlying data issues and ensure system integrity.
Enhancement Delivery: Implementing Quality of Life improvements and UI/UX enhancements.
Client Collaboration: Working closely with clients to gather requirements when needed.
Client Onboarding: Processing varied and occasionally unorganised data inputs from clients, successfully transforming them into structured files or scripts for seamless system import.
Team Support: Occasionally assisting with 2nd line support tasks as part of the wider team effort.

This is an exciting opportunity for an investigative problem-solver to make a high impact. While software development experience is beneficial, your core strengths must lie in deep database knowledge, critical thinking, and an exceptional eye for detail. You will be supporting live customers, precision and accuracy are paramount.

Essential Skills:

Highly skilled in SQL: Exceptional database knowledge is the primary technical requirement for this role.
Expertise in Spreadsheets: High proficiency in spreadsheet software (e.g., Excel, Google Sheets), encompassing advanced data manipulation and validation. Adept at creating complex formulas to produce reliable outputs.
Creative Problem-Solving: Ability to navigate and resolve entirely new, undocumented issues without relying on a playbook.
Uncompromising Attention to Detail: A very keen eye for detail, understanding that precision and accuracy are critical when dealing with live customer environments.
Communication: A professional and approachable attitude when engaging directly with users and clients.

Desired Skills:

Experience debugging web applications built with PHP.
Knowledge of Vue 3 and the Composition API.
Proficiency in creating pull requests (PRs) to resolve bugs effectively and writing/maintaining unit tests for robust code.
Familiarity with Jira and Agile development methodologies.
A degree in Computer Science (or a related field) or equivalent experience.
Experience with virtualisation technologies such as Docker.
Prior customer service experience.

Why Join Us?

Opportunity to work in a collaborative and supportive team environment.
Full training and continuous professional development provided.
Contribute to software that makes a meaningful difference in the care sector.
Competitive salary with regular working hours and flexibility.
Exceptional benefits package including:
Access to EVs through a salary sacrifice scheme
Private medical insurance
Life Assurance
28 days’ leave (including bank holidays) - rising with length of service
Professional development budget

Job Types: Full-time, Permanent

Pay: £35,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in keele, sts

3rd Line Support Engineer

Technical Support (Telecoms) - 1st Line

NetSuite System Administrator

NetSuite System Administrator

Engineering Systems Support Engineer

IT Infrastructure Technician

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