About Clearcare Solutions
At Clearcare Solutions, we are a dynamic software provider dedicated to delivering exceptional solutions to the care sector. Our innovative applications empower care providers to streamline their operations and enhance service delivery. As we continue to grow, we are looking for a proactive 3rd Line Support Engineer to join our UK support team.
The Role
You will work at the intersection of our customer-facing support team and our in-house development team, focusing on:
- Advanced Troubleshooting: Investigating and resolving complex, novel issues in the current production version of our applications. You will be tackling unique edge cases that do not have a playbook, canned response, or established precedent.
- Database Investigation: Utilising deep database knowledge to diagnose underlying data issues and ensure system integrity.
- Enhancement Delivery: Implementing Quality of Life improvements and UI/UX enhancements.
- Client Collaboration: Working closely with clients to gather requirements when needed.
- Client Onboarding: Processing varied and occasionally unorganised data inputs from clients, successfully transforming them into structured files or scripts for seamless system import.
- Team Support: Occasionally assisting with 2nd line support tasks as part of the wider team effort.
This is an exciting opportunity for an investigative problem-solver to make a high impact. While software development experience is beneficial, your core strengths must lie in deep database knowledge, critical thinking, and an exceptional eye for detail. You will be supporting live customers, precision and accuracy are paramount.
Essential Skills:
- Highly skilled in SQL: Exceptional database knowledge is the primary technical requirement for this role.
- Expertise in Spreadsheets: High proficiency in spreadsheet software (e.g., Excel, Google Sheets), encompassing advanced data manipulation and validation. Adept at creating complex formulas to produce reliable outputs.
- Creative Problem-Solving: Ability to navigate and resolve entirely new, undocumented issues without relying on a playbook.
- Uncompromising Attention to Detail: A very keen eye for detail, understanding that precision and accuracy are critical when dealing with live customer environments.
- Communication: A professional and approachable attitude when engaging directly with users and clients.
Desired Skills:
- Experience debugging web applications built with PHP.
- Knowledge of Vue 3 and the Composition API.
- Proficiency in creating pull requests (PRs) to resolve bugs effectively and writing/maintaining unit tests for robust code.
- Familiarity with Jira and Agile development methodologies.
- A degree in Computer Science (or a related field) or equivalent experience.
- Experience with virtualisation technologies such as Docker.
- Prior customer service experience.
Why Join Us?
- Opportunity to work in a collaborative and supportive team environment.
- Full training and continuous professional development provided.
- Contribute to software that makes a meaningful difference in the care sector.
- Competitive salary with regular working hours and flexibility.
- Exceptional benefits package including:
- Access to EVs through a salary sacrifice scheme
- Private medical insurance
- Life Assurance
- 28 days’ leave (including bank holidays) - rising with length of service
- Professional development budget
Job Types: Full-time, Permanent
Pay: £35,000.00-£38,000.00 per year
Work Location: In person
