Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.
As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.
We have a fantastic opportunity for a Customer Care Technician to join us, field based covering our Yorkshire West region (including Sheffield). The successful candidate will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skills trained with up-to-date knowledge of National House Building Council Standards and Local Authority Building Control Regulations.
We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see them through to completion. They will work in a straightforward way, with a self-motivated, solutions focused approach.
Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.
- Competitive rates of pay
- Smart Holidays
- Company Pension Scheme
- Cycle to Work Scheme
- 5% discount on a Keepmoat home
- Exclusive offers and discounts
- Life Assurance and Health Assessments
- Employee Assistance Programme
- Volunteering Day and Payroll Giving
- Development opportunities to progress your career
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.
- Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
- Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
- Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
- Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.
At Keepmoat, we believe that diversity makes us stronger. We are committed to creating an environment where colleagues feel they belong. We recognise the importance of building a workforce that reflects the diverse communities we serve.
We welcome applications from all suitably qualified candidates and are dedicated to ensuring our recruitment process is fair, accessible and free from discrimination. We are all about creating an inclusive workplace where everyone feels respected, valued and empowered.
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact [email protected]
