About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
Ricoh South Africa is recruiting for the position of Digital Services: Sales Consultant. The successful incumbent will be responsible for achieving and exceeding targets set for revenue, margin, and monthly subscriptions through the promotion of Digital Services offerings to directly engaged RICOH customers and the Business Partner channel and their end customers.
This position required a high level of Sales, consultative selling and technical skills whereas the candidate will be required to not only understand the RICOH products, but have the unique ability to integrate into business environments with customers and partners to find fit for purpose digital solutions that would address customers pain points and automation/digitalization needs.
The responsibility further extends to the development of digital transformations strategies for customers and business partner alike, whilst engaging and onboarding new and potential Digital Services Partners and customers.
The candidate will be expected to focus on DocuWare as the flagship solution. Other solutions that fall within the Digital Services portfolio include complimentary application services to DocuWare, AI plug inns, cybersecurity and communication services as well as onboarding and localization of new technologies as and when introduced.
- Develop clear account plans for customers and Business Partners which involves strategies, applicability and localization.
- Lead discovery workshops; produce High-Level Scope, solution concept and indicative pricing within SLA. Clear understanding on both a functional and technical level of all products in the RICOH Digital basket.
- Clear consulting capabilities and able to engage with C-Suite executives on business and technology relevance.
- Signing on new customers for Digital Services products.
- Reaching assigned monthly sales/activation targets.
- Running the end-to-end process (from onboarding to implementation)
- Deliver clear business growth of DocuWare and other solutions for Ricoh
- To support Business Partners (BPs) within defined areas, following Ricoh South Africa’s (hereafter referred to as RZA) Digital Services strategies
- Recruit/activate BPs; run enablement (qualification checklists, talk tracks).
- To manage the functional, technical and financial output of the Digital Services line of business with relation to revenue, margin and monthly recurring subscriptions
- Provide sales support for the agreed Ricoh Portfolio of DS Products and Services, including Sales calls, presentations, demonstrations, proof-of-concepts, business requirement specifications, assessment services and preparation of proposals
- Execute pipeline plans and sales methodology with a quarterly review in the form of management
- To attend BP’s sales meetings on a regular basis to maintain Ricoh visibility and awareness
- To take ownership of the entire BP sales cycle and process to ensure maximum closure ratios
- To assist existing and new BPs with digital transformation – to sell full range of DS services and products
- To work closely with the marketing product managers to develop “go to market” strategies and alignment to the Digital Services value propositions
- Monitor and report back on BP activity, transformation and or any other significant trend taking place within the BP business
- Conduct Sales and technical workshops
- Interface with Ricoh EU central team to contribute to target plans
You will ideally have
- BSC degree/diploma or equivalent qualification and experience
- A minimum of 10 years related experience in the solutions / software industry or the equivalent combination of formal education and experience
- Proven understanding of common business processes i.e. Accounts Payable / Receivable, HR, Employee Onboarding etc.
- Consulting skills for C-suite engagement
- Technical fluency to scope at high level: APIs/JSON, integration patterns (REST, webhooks), SSO, roles, basic data mapping, security & POPIA
- Full understanding of the technical and business concepts surrounding the following areas:
- Document Management
- Content Management
- Print Management
- Workflow Solutions
- Digital Services Solutions
- AI
- Must have the ability to design and propose complex technologies using Ricoh’s DS Proven track record of continuously working under pressure and achieving high levels of excellence
- Good relationship building skills
- Strive for good deals, increase long term relationships with clients and display total commitment to customer & service satisfaction
- Increase market coverage & prospecting intensity
- Have decision-making & problem-solving ability, and administrative skills
- Exceptional honesty & integrity
- Target driven
- Completely focused on sales targets with high closing ratios
- Display high levels of drive, energy & enthusiasm
- Teamwork and Collaboration
- Excellent communication, presentation and interpersonal skills, both verbal & written
- Good level of IT skills
- Ability to work on own initiative and under pressure
- Good negotiation and influencing skills
- Good time management skills
- Self-motivated and results driven
- Continuous Improvement & flexibility / adaptability
- Excellent communication skills, both written and orally
- Excellent IT skills, including advanced knowledge of MS PowerPoint and Excel, experience of using VM’s & VirtualBox
- Business travel required
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
