support escalation engineer Work, Jobs in keighley (with Salaries)

MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
3d
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
10d
Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- IT
- Communication skills
- Annual leave
Quick apply
14d
Below Ground Triage Engineer
Yorkshire Water —Bradford
- Up to £55,833 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
Senior Service Desk Engineer
TPT Retirement Solutions —Leeds
- Microsoft Excel
- SharePoint
- IT
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
On-site Engineer
OCU Group —Leeds
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
IT Operations Engineer
Team17 Digital —Wakefield
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- AWS
Quick apply
4h
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Linux Infrastructure Engineer
Magnet —Leeds
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
9d
Regional Field Engineer
OCU Group —Leeds
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply
Compliance Officer
Zuno Tech Group —Leeds
- Full-time
- Sales
- Organisational skills
- Financial services
- Annual leave
6d
DevSecOps Capability Manager
Skipton Building Society —Skipton
- Full-time
- Azure
- DevOps
- Leadership
- Annual leave
Engineer Engagement Manager
Zuno Tech Group —Leeds
- Full-time
- Communication skills
- Annual leave
1d
Application Support Manager
System C —Leeds
- Full-time
- SQL
- Communication skills
13d
Multi Skilled Engineer
Integral UK —Leeds
- £100 a week
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Field Service Engineer - Leeds Area
Costa Limited —Leeds
- From £36,450 a year
- Weekend availability
- Agile
- IT
- Employee discount
1d
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Senior IT Security Engineer
Link Group —Leeds
- Azure
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
7d
Senior Network Consultant
TIEVA —Leeds
- Up to £65,000 a year
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee assistance programme
Quick apply

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MSP Helpdesk & Projects Engineer (2nd/3rd Line)

Use IT Computers Ltd
Blackburn

Quick apply

Job details

Permanent | Full-time
£33,000 - £40,000 a year
3 days ago

Qualifications

Azure
Software deployment
Disaster recovery
Firewall
Analysis skills
Scripting
PowerShell
Active Directory

Full job description

About the Role

We are seeking a versatile and highly capable MSP Helpdesk & Projects Engineer to join our team. This role is a balanced blend of advanced technical execution and core service delivery. You will split your time between driving infrastructure project work and resolving escalated 2nd/3rd line technical issues.

Because we operate as a tight-knit team, you will also play an active part on the helpdesk during peak times, ensuring our clients receive rapid, high-quality support whenever they need it. This role is perfect for a senior engineer who enjoys the variety of hands-on project delivery but remains happy to pitch in on the service desk to support the wider team.

Key Responsibilities

Project Delivery: Assist with scoping, planning, and executing technical migrations, infrastructure additions, and system rollouts within allocated timeframes.
Escalation Support: Act as a senior point of escalation for complex 2nd and 3rd line infrastructure, networking, and cloud queries.
Helpdesk Operations: Provide daily support on the service desk during peak periods or high-volume days to ensure SLAs are met.
Systems Maintenance: Deploy, monitor, and maintain core client infrastructure, ensuring systems run securely and efficiently.
Documentation: Maintain accurate client records, ensuring network diagrams, asset configurations, and procedures are kept up to date.

Key Technical Requirements

Proven, hands-on experience across standard MSP environments is essential:

Identity & Cloud: Solid administration and deployment experience with Microsoft 365, Azure/Entra ID, and standard Active Directory setups.
RMM & PSA: Comfortable utilising centralised monitoring, ticketing, and automation tools.
Networking & Security: Practical knowledge of firewalls, routers, switches, and endpoint security (EDR/MDR) solutions.
Backup & Disaster Recovery: Experience managing and testing server-level backups and cloud-to-cloud backup solutions.
Scripting: Ability to use basic scripting (PowerShell) to automate routine tasks and deployments.

Candidate Profile

MSP Experience: Previous experience working within a fast-paced Managed Service Provider environment is highly valued.
Team Player: A flexible approach, happy to switch gears between deep project work and busy helpdesk queues.
Problem Solver: Strong analytical and troubleshooting skills with a methodical approach to resolving technical challenges.
Communication: Clear, professional communicator who can confidently support business clients and collaborate with senior management.

Commercial & Compliance Alignment

This role requires an organised approach to compliance and structured change management. You will help ensure our clients remain aligned with industry standard frameworks (such as ISO 27001 and Cyber Essentials) through reliable deployment practices and consistent documentation hygiene.

Pay: £33,000.00-£40,000.00 per year

Work Location: Hybrid remote in Blackburn BB1 4LA

Quick apply

Refine Your Search

support escalation engineer jobs in keighley

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

Business and Operations Support Engineer - 24/7 cover

Software Support Engineer - SQL

Below Ground Triage Engineer

Senior Service Desk Engineer

Network Operations Engineer

On-site Engineer

IT Operations Engineer

Senior Service Desk Engineer

Linux Infrastructure Engineer

Regional Field Engineer

Compliance Officer

DevSecOps Capability Manager

Engineer Engagement Manager

Application Support Manager

Multi Skilled Engineer

Field Service Engineer - Leeds Area

Senior Project Manager

Senior IT Security Engineer

Senior Network Consultant

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