Customer service supervisor Work, Jobs in Kelsall, Chs (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
10d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Service Supervisor
LKQ Corporation —Chester
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Supervisor
Breedon Group plc —Wrexham
- Full-time
- Customer service
- Driving
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
1d
Supervisor - Costa
Moto —Lymm
- £27,700 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
Team Leader
Card Factory —Deeside
- £13 an hour
- Leadership
Supervisor
Coach —Ellesmere Port
- £31,200 - £34,000 a year
- Full-time
- Sales
- Employee discount
10d
Part Time Supervisor
Schuh —Stretford
- Part-time
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Team Leader
EG On The Move Ltd —Liverpool
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
10d
Supervisor
Mulberry —Cheshire Oaks
- £27,727.50 a year
- Full-time
- Employee discount
Quick apply
Team Leader
Swim Sports Company Ltd —Chester
- From £12.71 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Transport Admin Team Leader
Univar Solutions UK Ltd —Widnes
- Supervising experience
- Computer skills
- Communication skills
1d
Visual Supervisor
New Look —Liverpool
- Full-time
- Microsoft Word
- Communication skills
Client Services Supervisor - Liverpool
Rapport —Liverpool
- £32,782 a year
- Full-time
- Computer literacy
- Leadership
- Communication skills
- Employee assistance programme
8d
Visitor Service Supervisor
The University of Manchester —Macclesfield
- £32,080 - £36,636 a year
- Weekend availability
- Hybrid work
- Oracle
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
12d
Supervisor
subway —Macclesfield
- £13.30 - £13.50 an hour
- Full-time
- Sales
- Team management
- In-person
Quick apply
12d
Assistant Store Manager
PUMA —Ellesmere Port
- Overtime
- Customer service
- Team management
- Travel
Team Leader
The Rank Group —Wrexham
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
Dayshift Supervisor
Evri —Crewe
- £27,500 - £30,150 a year
- 12 hour shift
- Management
- Microsoft Office
- Team management
- Employee assistance programme
- Employee discount
Customer Success Team Leader
SunbeltRentals —Warrington
- Customer service
- Salesforce
- Employee assistance programme
Quick apply
2d

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Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

10 days ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

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Refine Your Search

customer service supervisor jobs in kelsall, chs

Customer Service / Call Centre Team Leader

Contact Centre Team Leader

Customer Service Supervisor

Customer Service Supervisor

Supervisor - Costa

Team Leader

Supervisor

Part Time Supervisor

Team Leader

Supervisor

Team Leader

Transport Admin Team Leader

Visual Supervisor

Client Services Supervisor - Liverpool

Visitor Service Supervisor

Supervisor

Assistant Store Manager

Team Leader

Dayshift Supervisor

Customer Success Team Leader

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